This week we’re answering a question from a listener named Emma: What do those smiley-face customer-satisfaction buttons you see in airport bathrooms actually do? 

We track down the Finland-based company behind them, HappyOrNot, and uncover a hidden world of analytics, cameras, and AI. 

Our guest this week is Scott Erickson, HappyOrNot’s VP of US Sales and Global Channels.

For links to research and more, check out our newsletter.

Like this episode? Check out Is your phone listening to you ... and should you care?

ICYMI: Manny wrote a book and you can check it out here! It's called Colored People Time: A Case for (Casual) Rebellion, and it's a collection of essays about the ways that time wraps itself around our most personal moments.

Have a question you want us to answer? Email us at mannynoahdevan@gmail.com or leave a voicemail at ‪(860) 325-0286

This week we&rsquo;re answering a question from a listener named Emma: What do those smiley-face customer-satisfaction buttons you see in airport bathrooms actually do?&nbsp;
We track down the Finland-based company behind them, <a href="https://www.happy-or-not.com/en/">HappyOrNot,</a> and uncover a hidden world of analytics, cameras, and AI.&nbsp;
Our guest this week is Scott Erickson, HappyOrNot&rsquo;s VP of US Sales and Global Channels.
For links to research and more, check out our <a href="http://www.nosuchthing.show">newsletter</a>.
Like this episode? Check out <a href="https://pod.link/1780210954/episode/NjgxMDA4NzVmN2Q1NTJlZmRjYjJjMDA1">Is your phone listening to you ... and should you care?</a>
ICYMI: Manny wrote a book and you can<a href="https://www.penguinrandomhouse.com/books/740001/colored-people-time-by-manny-fidel/"> check it out here!</a> It's called Colored People Time: A Case for (Casual) Rebellion, and it's a collection of essays about the ways that time wraps itself around our most personal moments.
Have a question you want us to answer? Email us at <a href="mailto:mannynoahdevan@gmail.com">mannynoahdevan@gmail.com</a> or leave a voicemail at ‪(860) 325-0286

Join Manny, Noah, and Devan — three best friends and journalists — as they settle dumb arguments by actually doing the research. 

Each week, they start with a debate or discussion. Why don’t men ask follow up questions? Should schools ban phones? Is dating an AI chatbot cheating? Then, they go out into the world, talk to experts, conduct experiments, and find the answer.

NO SUCH THING is an explainer podcast about pop culture, the internet, and whatever weird thing your group chat can’t agree on. If you’ve ever had a take so strong you had to fact-check it, this show is for you.

New episodes on Wednesdays.

For more information, please subscribe to our newsletter at www.nosuchthing.show.

And if you have any questions you’d like us to get to the bottom of, email us at mannynoahdevan@gmail.com or leave a voicemail: ‪(860) 325-0286.

Join Manny, Noah, and Devan &mdash; three best friends and journalists &mdash; as they settle dumb arguments by actually doing the research.&nbsp;
Each week, they start with a debate or discussion. Why don&rsquo;t men ask follow up questions? Should schools ban phones? Is dating an AI chatbot cheating? Then, they go out into the world, talk to experts, conduct experiments, and find the answer.
NO SUCH THING is an explainer podcast about pop culture, the internet, and whatever weird thing your group chat can&rsquo;t agree on. If you&rsquo;ve ever had a take so strong you had to fact-check it, this show is for you.
New episodes on Wednesdays.
For more information, please subscribe to our newsletter at <a href="http://www.nosuchthing.show">www.nosuchthing.show</a>.
And if you have any questions you&rsquo;d like us to get to the bottom of, email us at <a href="mailto:mannynoahdevan@gmail.com">mannynoahdevan@gmail.com</a> or leave a voicemail: ‪(860) 325-0286.

NO SUCH THING

Join Manny, Noah, and Devan &mdash; three best friends and journalists &mdash; as they settle dumb arguments by actually doing the research.&nbsp;
Each week, they start with a debate or discussion. Why don&rsquo;t men ask follow up questions? Should schools ban phones? Is dating an AI chatbot cheating? Then, they go out into the world, talk to experts, conduct experiments, and find the answer.
NO SUCH THING is an explainer podcast about pop culture, the internet, and whatever weird thing your group chat can&rsquo;t agree on. If you&rsquo;ve ever had a take so strong you had to fact-check it, this show is for you.
New episodes on Wednesdays.
For more information, please subscribe to our newsletter at <a href="http://www.nosuchthing.show">www.nosuchthing.show</a>.
And if you have any questions you&rsquo;d like us to get to the bottom of, email us at <a href="mailto:mannynoahdevan@gmail.com">mannynoahdevan@gmail.com</a> or leave a voicemail: ‪(860) 325-0286.

TINY CAMERAS!?! We found out what those customer satisfaction buttons actually do

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/fbadaffa-f3a7-4e03-9770-b41e01683912/transcript