In Episode 45, “Desire to Deliver”, Blenheim Partners’ Gregory Robinson speaks to Marnie Baker, Managing Director of Bendigo and Adelaide Bank. She has been with the organisation since 1989, an Executive since 2000 and was appointed Managing Director in 2018. Marnie provides us with an insight into her baptism of fire, being at the helm during some of the most challenging times in the industry and the country.

Marnie and Greg discuss the big picture of the Australian banking industry, the transition into a cashless society and the importance of a level playing field to ultimately provide customers with access to more competitive products. They delve into digitisation and the advances in technology made through partnerships; Bendigo and Adelaide Bank has always been at the forefront of innovation. In its 162-year history, it was the first to bring to market some of the services we use every day.

Furthermore, Marnie talks about leadership in a time of crisis, from the importance of effective communication to the improved speed of decision making. She talks about the opportunity surrounding infrastructure investment in regional Australia and how the COVID-19 pandemic has brought to light the weakness of having the majority of the population living in metropolitan areas. Lastly, Marnie talks about the desire to deliver on a purpose and changing the way people think about banking.