What has been your overall customer service experience with various companies or organizations as of late? Do you feel like you’re stuck spending way too much time trying to resolve an issue that shouldn’t take as long as it does? Amas Tenumah, MBA, author of the new book, HOLD: The Suffering Economy of Customer Service joined us to discuss customer service failures, the real reasons behind long hold times, dead-end chatbots, disempowered agents, and why it's all designed NOT to solve your problems. Amas took listeners’ calls about customer service questions and stories!

<p>What has been your overall customer service experience with various companies or organizations as of late? Do you feel like you&rsquo;re stuck spending way too much time trying to resolve an issue that shouldn&rsquo;t take as long as it does? Amas Tenumah, MBA, author of the new book,&nbsp;<em data-ogsc="">HOLD: The Suffering Economy of Customer Service </em>joined us to discuss customer service failures, the real reasons behind long hold times, dead-end chatbots, disempowered agents, and why it's all designed NOT to solve your problems. Amas took listeners&rsquo; calls about customer service questions and stories!</p>

NightSide focuses on a wide variety of issues, political, economic and social. Rea believes that talk radio is the best way for people to communicate their opinions and ideas on what he calls “North America’s Virtual Back Porch.” Rea encourages challenging conversations and diverse ideas combined with respect and tolerance for the opinion of others. But don’t think for a moment that NightSide is anything but provocative, always interesting and at times, passionate and emotional. 642427

NightSide focuses on a wide variety of issues, political, economic and social. Rea believes that talk radio is the best way for people to communicate their opinions and ideas on what he calls “North America’s Virtual Back Porch."

NightSide With Dan Rea

Hello, How Can I Help You? Part 1

https://api.omny.fm/orgs/98a2599f-cd9b-4f2a-9be4-b22c00e585f2/clips/ec220b51-b6a1-46d4-9307-b3b60066e0ee/transcript