Tech Guide with Stephen Fenech - 9th June

Published Jun 9, 2025, 12:20 PM

Tech Expert Stephen Fenech from Tech Guide takes your calls on the latest in tech.

Listen to John Stanley live on air from 8pm Monday to Thursday.

We have uphead you and now on nights.

From a tech Guide is here.

He is the great man. Stephen Fennick joins us every Monday night. His website is tech guide dot com dot A. You Stephen Fennick. Good evening once again.

Good evening, John. How are you doing?

Yeah? Now I needed to check something with you, and you know, I offer begin our segment by talking about the latest scam.

The scam of the week.

I might just get because young Tom that's working with us reckons he got an email telling him last week that he'd been nominated for Employee of the month or something. Now I don't know whether it was a joke, but I received this one a couple of days ago, and so I'll read it to you. It says, did John Stanley. Over the last three weeks, have had several reports of suspicious intry to our company's premises. The suspicious entry has been noted to take place in a few ways. People loitering in the lobby and taligating others into the office. You know he is, you hang around the lift, you step in with someone else and then they'll push the button with their security pass and you just sit there and you follow them in which will happen or people ask me let in as they've forgotten their ID, people saying they're a guest for a generic name and so they've got all the detail here. We've been going through the CCTV to capture images of our perpetrators. Blah blah blah. So I showed it to Charlie, my exeeded producer. He said, well, there's a button on the side of your email. This is it within our business because that to me looks like it's a fishing scam. You put this out and you go, oh, all right, and it just says security, right, it just says security and at the bottom it says human resources, and then there's a button to push that says report. So what I've done, there's a button on our email which you push to report a suspicious phishing email. So I pushed the button and it comes on, this is in our system. It says, well done, you've successfully identified and reported a phishing simulation email.

Oh wow, that's good.

So this is plainly what they've done is they've put these out to see you know how how I'm presuming if you push the report button you might find you being taywah. Listen, you've just you just pushed a suspicious email.

So you reckon it's coming Internally, Yeah, they're being.

They're being proactive. And what they're doing there is they're saying, all right, this is the sort of stuff you get. I successfully identified it. Maybe someone else would have pushed the report and they'd get a message saying, well, this is a phishing email and this is the danger you face and as part of the process. I think it's a really good idea. That is a good idea, but we're get a gold staff.

But I think you deserve to get some points there. But imagine if you did you had been loitering around the lift and you did tailgate someone into the car parked. Not me because I got to pass, But imagine if the person who received it another person they're thinking, oh, yeah, I did do all those things, so what's gonna happen?

Then yeah, fail.

But so you're saying, maybe, maybe, maybe we're going to George Costanza working in the building that made it was sacked a month ago but still keeps turning up to work notices.

Well, that's really clever.

Well, it's a good way to really educate educate people in your in your system, on your system about how easy it is to for a lot of these, because you know what, when you think about it, John, there's a lot of that's the weakest link of the human beings, the humans who get this social engineering.

That's how they get this.

Into people systems, into company systems. Is that exact thing where someone on the system clicks on a wrong link and can infect the whole place.

Well, one three seven three got any questions for Steven? Of course, his website, as I say, is tech guide dot com dot au if you've got any questions at all for him, or you can use the text line zero four six zero eight seven three eight seven three. Just on this, one of our listeners is saying that her, her, let me see my number has been added to a group chat about my house number, wrong delivery, blah blah blah. Not going to leave the group. Can't block it, so I can. I need to lead them every time they get one.

So this is what platform? What platform?

It doesn't actually say, so you might like to let us know if it's WhatsApp or whatever it is.

The group You can leave the group, and yeah, you can do group.

Chats on text, can't you just ordinary agree?

Yeah, you can, But generally group chats.

I've seen a few of those on Messenger, I've seen them on Facebook, I've seen them on WhatsApp, And on each of those occasions you can just go in and just choose to leave the group.

See she's worried, she says, I'm not going to leave the group because I'm assuming there's an action you have to take to leave the group that might mean you're worried that that could lead to something. You just leave her system.

You're just leaving the group.

There's there's no other there's no It won't give way grant access to her system just by leaving the group.

Yeah, now, and tells me here. We have that at work as part of our training, the fishing emails. So people are doing that and because when you look at it, you can tell that it's one that is possible to have been sent from here. But it didn't have the All it said was security to say that nothing to do with the company, and it was just signed human resources. So they're going to push anything else.

So on that particular email, there was the option to report it. So does that system already exist for other suspicious emails you think about or was the option only on that the particular email.

Yeah, I don't know. She might like to give us some information about that. Yeah, so I don't know in relation to her one, But with this one, with your one, I think it's part of the process. I want to find out whether.

Tom who was That's a good option, you know, for companies in their system to have an option on the on the on every on their email client that's used by the business, to have that way to quarantine an email or to report it so.

That it's it's squared away. I'm not going to going to be passed around.

You know what. The truth is. The truth here is that I was going to ignore it, but I showed it to my ey producer, Charlie, who showed me the icon at the side of the email where I can then report a suspicious email or a phishing email. I've got a suspicion that may have been advised to us during some session where I was daydreaming or thinking about, you know, anything possible the dragons at the moment, you know what I mean.

I don't mean to worry you, but imagine if the phishing email had that option report.

This as as a scam.

And that little button click, was that you clicking?

Yeah, but that but that would be Yeah, that's the whole point though, your security and that done a.

Pretty good mile away.

And I'm getting quite a few people saying that they're using their businesses using a similar thing, which is a good thing.

I often see whenever I email people in different companies, I often see the reply come back, and in the reply it says this email originated from outside the company.

Be wary.

So that's their own little system just to warn their employees to be careful because it's come from outside their system.

Now she's saying it's in messages, so this is the messages.

Messages, you should still be able to opt out of the group.

Just get out of it.

And she's worried that if she opts out, they might get her number.

But if she's received the message, they've already got her number.

Well, the issue would be if she's received the message, maybe they're just thrown the number in as some red it's random.

Well, either way, her leaving the group is not going to change the fact that her numbers there.

Yeah. Another one here says when to get a group message with a bunch of international numbers. I've blocked them all first and then deleted the message, so that's a good as well. One three one three is the number. Can we go to Walter, who's got a question for you? Just in relation to the Norton security. This is the issue we're talking about a lot at the moment. Hello Walter.

Hi, So you and look hi there, this isn't This is something that I think I've resolved.

I have Norton Andy virus yep, And about three weeks ago I couldn't get onto any Norton sites through my NBN, which is optics yep. And that was a couple of computers and and and my phone.

So I switched to switched to off the the NBN on the phone and went to straight use. So you don't and I could get to the office to optic sites.

So I, like you said, Norton side of the sites? Was it Orton?

The only only Norton sights that I couldn't access?

Okay, I'm confused.

So you say an optus and Norton, which sites do you mean?

I've got an optus, My NBN is with right, okay, right, right? So what was my read on It was that the the NBN had been compromised with my system had been compromised with Norton. And I contacted Norton and they came in and fiddled around on a computer for a bit and they said, no, go to Optus. I went to Optus and they didn't know very much and I ended up making a complaint and about a week later.

It all resolved itself. Okay, so I'm trying to get my issue to worry about. Well, I don't understand worry about. I don't understand it.

Mate, you're saying so you're you're you saying you had Norton Security and you were trying to go to an Optus website.

I wouldn't let you.

No, I wanted to go to a Norton website.

Yeah, so the Norton Security company website. Yes, And I wouldn't let you.

I couldn't run any couldn't run any scans on the on the computers or anything.

I was blocked from Norton.

You need Norton installed on your computer. You don't need to go to a website to scan you have you got an installed.

I understand that on the computer.

When it But when Stephen, when it wouldn't work. I started, I started trying to find out why it wouldn't work, and then I went to a Norton site and it wouldn't come up. I just wanted enough. Do you think I've got a problem or.

No, I'm not.

I'm not sure. I doesn't sound like it. I think maybe you do.

You have on your Norton three sixty, That's what I'm assuming you've got.

Do you use the VPN on that?

No?

I don't.

You don't, okay, because that's what might have been. You had your VPN on.

I thought you were sort of somewhere else, but you didn't have that on, so I don't know you You're on a PC or a Mac.

Two PC's and an iPhone, okay, and you are not on all of them.

Yes, okay, that's now the point I have. The question I'm really asking is do you think I've got a problem.

No, I don't think so. I reckon there was an issue, probably from the optor side.

Uh, And well Norton just maybe needed an update too, and you should let it do the auto updates in the background might have been in the middle of one of those.

But yeah, can we short circuit this boat. Can you contact Optus or Norton? Could he do that?

You can that already?

Yeah, anyway, I'm just I.

Just wanted to do you think I've got a problem or no.

You haven't.

Well, if you've got Norton installed on your computer, there's no security issue you find who would have detected any issue?

Okay? And if you've spoken to them about it, and both opts and Norton, then they'd know more about it than I guess we would tease out in a conversation.

Well, I have that.

I used to be an Optice customer, and I've to say my Optus email was ninety nine percent spam and.

Rubbish and junk and was one of the reasons why I quit. Their filters are terrible, right, okay?

Or maybe maybe that's where the problem is, all right, Yeah, okay, I'm sorry for that, Walter. But if you've spaken to both of them, I think that's that's where you're going to have to go. In relation to that, just on just on those emails, on the reporting of scam emails and work for the banks, they send test emails all the time. Yeah, check, people are paying attention reporting suspicious emails and scams has been a business practice for many years. I guess within the within the banks, that would be important. And here's one for you.

Absolutely, here's one for you.

Yeah yeah, and says they've got the option to report suspicious emails to our I for a follow up as well. So let me let me ask this. This is somebody who's he's just dropped his wife off at the Sydney t Want International Terminal. So she has dropped her off, they've gone in there. I was in there as well. I was just so I wasn't traveling, so I was seeing off of friends. So he's in the terminal, right, he's not traveling, but then he got these messages on his phone heading overseas. Smart Traveler website has advice for over one hundred and seventy five destinations. Blah blah blah, safe travels, enjoying a drink of neu overseas trip, look after yourself, beware of the risk of drink spiking. Found out more at smart Traveler. Now, so Will's on the Northern Beaches and suggests, well, this has popped up after he went into the terminal and his phone was in the terminal, so has something been picked up that says, hey, he's in the terminal now, And that's so anyone is worried about surveillance, you understand, don't you.

Or it's a lot surveillance, they just know he's probably on one of the hundreds of apps he's downloaded. He's probably given his location permissions. He might have even done it on Google, and someone is someone, he's on a list of numbers when they pop up in certain areas, they get sent certainly.

But this is the smart traveler. It's a government website.

Yeah, well to text when you're in the area.

Yeah, he must give his location services turned on, and that'd be triggered. Probably everyone who went to the airport that particular time might have got the same message sent to people in the area.

So they send it to people on their text line if they're in the in the international terminal, presuming they're going to be traveling, and they give them that.

Their number would be on a list somewhere on a mailing list, and the other the other the other tick is they're in the area, so their location services are on.

But can they just send a group text to anyone in a So might be that anyone that goes into t one terminal gets a text message about smart traveler and what the traveler does.

That's yeah, it's like an ad. It's like it's like.

It's like a trumpet of patriots, but just for the airport, you know.

What I mean?

Yeah, yeah, okay, so that I mean he's I guess, I guess the issue then, isse that could happen anywhere, couldn't it that government sends you messages because you do get you do get those police messages, for instance, which are that's a GA targeted about someone who's about someone who's hang on, let me about someone who might be missing in a local area, and you'll get those geo targeted messages that will come in some I'm assuming it's the same thing as that.

Is it exactly? I was just going to bring that up, exactly.

I get those messages for someone maybe in the eastern suburbs. You might get someone for your area, you know, so it's wet, they don't cross over, so it's location.

All right, let's take a break, come back in a moment. And you've got plenty to talk about, including the Telstra satellite messaging service. And I ask you a question actually, and you've got to be honest about it. So I'm going to ask you the question shortly. At twenty five and a half to ten, two minus to ten. It's a Monday night. We're talking tech here with Stephen Fennick. Look Monday nights because we're together here Stephen, and every Monday night talking about tech, we often touch on sport. And I have mentioned one of my favorite correspondents because he's so predictable. I know it he's coming in. His name is Tony. Now Tony. Let me see where Tony's text came in. It was just after nine o'clock. There it is, and I knew. I thought, what time is Tourney going to send me a text? Because Toney's a Bulldogs fan, but he usually and he loves, he loves sending in these barbs about the team. I follow, thinking that you know this is thinking that he's You can imagine him sitting there tapping them away, loving it. So the one he's sent today because Friday night one of those miserable nights I've had in a long time, because the dragons have eaten what fifty six to eight or something. It says Dolphins are now my second team. Loved every member of Friday night's game, your trash club got exposed as the biggest joke of the comp that's from Tony. So Tony's just set down through. I've heard nothing from Tony over the last three weeks because the Dragons won two games in a row, had a buy in between, nothing from Tony, and now the Dragons have got flogged by the Dolphins and Tony is back in action. Had a quick look. What was the previous game that the Dogs played? After their wonderful win today, they got beaten by the Dolphins forty four away. I heard nothing from Tony that night. So you know, some people are very predictable, aren't they?

Absolutely yeah, fair were the friends those ones?

He's not really not really fair with a friend. He's loving it now and I'm sure there are many of those to come. But the Dogs were very, very good today. But that's a whole other story. Let's get to the satellite messaging service that Telstras now set up. So we've been hearing about. You know these text messages that people can get so you can get them in your local area. If someone's missing, the police send them, so they send them out to everyone in the area and you get them saying, all right, well, this person's missing. We now know. I'm sure what we saw today. Someone goes to the airport, smart Traveler will give you the latest travel advice. It pops up in your your phone. I don't think it's such a bad thing because I'm assuming. I'm assuming it just goes to everyone who walks into the terminal. I'm assuming somebody.

Yeah, well, yeah, you might be on a list.

I'd say you'd be sort of registered for some even, you know, because they if they know you're traveling, or you're probably your passport information is linked to your number and all that.

So if they know.

He's not traveling, that's what I'm saying. I'm saying it may well be walked into the terminal and they've sent the message to everyone in the terminal.

Location based absolutely possible. I live near the airport and I didn't get it. So you've got to be close to the airport.

All right now. Satellite messaging service, so this is this is all those black spots all over the country. They're going to be able to You're going to be able to do text messages, satellite to mobile text message. Telstra's first cab off.

The rank that's right.

Yeah, well it started last week, so I think last Tuesday it was it was activated and only available for people with the Samsung Galaxy S twenty five series smartphone that has now on Saturday that expanded to iPhone, so iPhone thirteen and later any iPhone thirteen and late and after. And so basically what this means is that outside the Telstra cellular network, which I know they say it.

Covers ninety nine point nine to nine percent.

Of the population, but that's where people live, which is basically less than thirty percent of the land mass of Australia is covered.

With cell towers.

Now the other sixty five to seventy percent is no cellular coverage. So if you happen to venture into one of these areas and you're a Telstra postpaid customer with one of those devices I mentioned, you will be able to tap into the satellite service to send and receive text messages. So if you're in the middle of nowhere, you can all you need is line of sight to the sky. I also discovered that you know, we get a lot of callers complaining about black spots and they can't make a call if you hit if you're a Telstra customer and your phone says no service, you'll be able to access the satellite service for text messaging in those black spots too, even though you're in the middle of the city.

So's it's like a.

Little keyhole to the sky if you are in one of those black spots. So if it says emergency SOS, or it says no it says no service, it'll act it. It'll switch over to the sack give you satellite as an option as well.

Okay, if you're telling me that what percentage of the country ninety five percent you said.

This company, there's probably around thirty to thirty five percent has cellular coverage.

The rest has nothing, all.

Right, So yeah, that's the land mass.

Yeah, yeah, that's right.

So that's covered by the cellular towers. So we've got this, We've got the new Starlink system. There are other satellite systems. We've also got of course, our spaceport in North Queensland. We're going to be launching satellites. I mean, could satellites replace all of the cellular towers around the place down the.

Train, Not quite replaced, but supplement for sure. So even imagine the event of an outage. The satellites could potentially kick in just to provide text support text messaging, but calls.

Were still a couple of years away from calls.

And you've got to remember Optus and voterafunt are working on this exact same thing as well, so they're not going to be left too far behind. But in terms of having the full gamut of services including talk and data, that's still two to three four years.

Away before that's a reality.

But text messaging, they've tested it, it works, it is available now if you're a Telstra postpaid customer with a Samsung or an iPhone.

Now, I'm just wondering about the long term where, for instance, if we've got so much reliance on satellites, I mean, at the moment, so much of our international connection is in undersea cables that we've seen instances where they've actually been cut in. I can't see you, so I'm asking for them. I'm saying, if suddenly you're RELI on all the satellites and part of warfare will be knocking out other people's satellites.

So no, perhaps, but yeah, I can't see Telstra, who's put like billions of dollars of investment in the network to suddenly say, you know what, we're going to switch the satellite.

I couldn't see that happening against the cell system. Is the cellular system is still pretty.

Robust too, and you want to be able to get data and voice through as well.

But you never know in twenty years who That's.

What I'm talking about down my track. So we actually, because we're putting this money into these submarines, won't be arriving for twenty years. So that's what I'm saying. If you're on a boat off shore, do the satellite calls apply here? Is that work with?

Yeah? What?

That's a very good question. Someone else asked me that same question if you're on a cruise outside.

I suppose if you're in an Australian territory just off the coast, I guess it might work, but I understood it was only above Australian the actual Australian land.

Mass so out to see.

Not so sure, perhaps if Telsa has invested a fair amount.

But it's a good question. I'm going to pose that to Telsa and have an answer.

For you, all right, and look what we might do. We might actually send We might send a short note because obviously in camera it's a public holiday. We'll just send a short note to Foreign Affairs. They've got a big PR department, and just ask the question are people getting text messages when they arrive at the airport? Just from from smart traveler because a fellow went he was just accompanying someone, he wasn't traveling, and he just was wondering is that being done as a matter of course? So people get those messages? So I'll just ask the question just to satisfy the query from our listener. My son on a triple wagon, a battery TV with a little soundbar, plus all the apps, Bluetooth, extra speakers. Never heard of three hours power plus plug in back battery, backup, so this is Peter Pete's saying. So he's a battery TV, so three hours power plus plug in backup battery. So this is for a little TV. So I suppose you go away, you can watch watch the football, watch a TV show and then go to bed and charge it overnight.

I'm assuming right, So is it right?

Because what's what's the difference between that and using an app on a tablet or.

Something or on your phone.

What he's saying it actual saying it's a battery TV. That's what he say, Like if you're using a tablet or a well, I suppose these days the idea.

Of battery tablet.

Does the same thing, doesn't it. Probably?

Lastly, yeah, that's right. The need we need more information?

One seven three is the number thirteen minutes to ten. Now. I was watching I actually bought on an Apple TV an old movie Defending Your Life with Alvert Brooks, very Meryl Streep, and you go up into this way station where you've got to defend your life, and they show you bits of your life. And one bit they showed him was when he was I think he was in his twenties or something, and he was being offered a chance to buy in on the ground floor at a company that was going to make watches, Japanese company, and I think he was going to buy ten thousand dollars worth of shares. He said, no, the Japanese will never make good watches. As it turned out, it was the Caso Corporation, and the ten gram would have turned into thirty seven million dollars. I'm wondering if there are you have you ever been involved in a situation like that, Stephen where someone said this is a good bet, you should have a look at it.

How oh mate, I can remember I was a big fan of Apple back in the nineties, thought thinking, wow, if I had to put some money on them.

But it's funny because mentioned speaking of Apple, there was actually a third founder. You know how there's Steve Jobs and Steam was in the act.

The third founder was a gentleman named Ron Wayne who put in like a thousand bucks, and after a couple of months he said, you know what I'm going to I want my money back. He wanted to get out. They bought him out. They gave him back his thousand dollars. If he had held on to that investment, it'd be worth like one hundred and fifty billion.

Dollars billion point, yeah, biggin it's a lot. He had almost he had his grand market.

Yeah, he had a third of the company at the time and would have been the company's worth over a trillion, so it would have been like two would have been three hundred and fifty billion dollars.

It'd be worth wow.

So yeah, all right, think about that. That's why do you want you to lure in? Let's take another break, come back in the moment because there's another of these streaming services, upgraded platform. You got some news on that, and also another of these security cameras they're coming out of Stick and Fast. That's all coming up after this at eleven to ten. Now eight and a half minutes to ten, we're talking tech here with mister Stephen Finnick. Of course, tich On dot com dot you is his website. Now, there's so many different streaming services and some of these have broken away from others. So BritBox is one which features a lot of I guess British comedies, British drama. A lot of people love that stuff. So what's happening there, Well.

They have just reinvigorated the platform.

They've sort of they've redesigned the platform, but also they've added three linear channels, so you can go in and watch BBC First, BBC Entertained, BBC Select and you know when you're trying to look for something to watch, and you know when you surf the channels, you can now surf these channels.

So whatever's on you think, oh here's something I'm going.

To watch that, or it'll give you an idea of something to watch, so you can consume the content that way. There's also, of course all the on demand programs as well, and there's a whole heap of exclusive stuff that is available only on Britpox and Noah else, a lot of mysteries and TV dramas and other shows, documentaries and Yeah, but the whole idea of BritBox is to give you all that British entertainment that we love well. I think Australians and British we're sort of upsets of humans about the same. We sort of our taste is sort of the same. They're coming up to their fifth anniversary in a few months and the platform is going from strength to strength, and this new upgrade to the platform, I think, are people are gonna like it?

Yeah, thirteen ninety nine a month for that one, so it's a few dollars a week. But then they all add up and I think you can get Netflix with ads I think is well under ten bucks. I think the same with Amazon Prime and potentially which is the other one. I think Paramount Plus as well with the ad supported one ADS in.

This one, but you can pay annually too, So it's thirteen ninety nine a month, or if you go annually it's thirteen one hundred and thirty nine. They saved two months worth of subscription if you go all in for one for the year.

All right, now in just tell me quickly. This is a new security camera they've got.

This is their Appcam solo.

Like you know with all security cameras, you need a wireless network to set it up.

So at home, in.

Your business, wherever you are, they all require a wireless network.

But what do you do if there's no wireless network.

They've got a camera that can take a four G SIM card so you can monitor places you know, like a remote property, a holiday house, a building site, the marina.

Where your boat's hooked up.

All these places are now available for surveillance.

The camera also comes with a solar panel, so you need no mains power. You don't need any Wi Fi.

So this is a set and forget solution that you can check on through the four G connection, so you'll get notifications, you.

Can view the live view.

It's even got a pan and tilt functions so they can actually control the camera.

But all through four G you don't need Wi Fi.

Yeah, interesting, because I haven't looked at my house insurance for a walk a lot of house insurance. They say, you know, what sort of security system do you have in the house? Do you have locks on the windows? On maceiving? Now they've upgraded that because the old fashioned alarms that were there would have been superseded with this sort of stuff.

Absolutely, yeah, I think.

And the more visible they are the better, so people can see them that you've got cameras.

They know that you come to my house, you're going to get filmed from.

You come to my place, you're going to film by five different cameras are going to film you.

Yeah. One of our listeners here has crunched the numbers. I'll take this at read that the fellow you mentioned.

Percent share, he was eight hundred dollars and it was still around three hundred billion he would have made.

Yeah, he's reckoning that. He reckoned. He's ninety one or a ninety one. Yeah, crunching the numbers on one thousand dollars or whatever.

It was, it was eight hundred.

Yeah, he could have four or five hundred k. Now because of the compound interest in all of that, I'll take that as read. He said he probably sold his bitcoin early as well too.

Yeah, well, bitcoin in what twenty fourteen, twenty thirteen.

It was starting to come up AI from a few years ago. Yeah, you're right, there's opportunities. If you take them, then some of them work out.

Yeah, well, asked about this is the redvice. You put it at the front of your house. Stops your remote car key from being picked up from outside of your home and then used to get access to your car. So look, can we leave that as a question I've noticed that's from Dave and the other one I did want to ask. Someone asked about the name of that movie was actually Defending Your Life.

You can find it on Albert Brooks Meryl Streep.

Yeah, she's in it, Albert Brooks, Meryl Street. It's actually it's a fun fantasy film. But you can buy it on Apple on the Apple website for about four ninety nine. I've only got twenty seconds left, but I've got it there. So if I've got a DVD, I know it's there in the cupboard. But if I've got it in my library, in my.

Will you get access to from your iPad, from your Mac, from your.

And I'll always have it.

That's it.

I'll always be there. It's yours for life, all right, Okay, all right, very good, Thank you for that. Stephen. Of course, tech guy dot com dot you is your website. We'll do this again next week. You there, Buddy, good on your mate. There is Stephen Fannick talking tech it