Tech Expert Stephen Fenech from Tech Guide takes your calls on the latest in tech.
Listen to John Stanley live on air from 8pm Monday to Thursday.
We're about the head technology and now on nights from a tech Guide.
He's here. He is to tech Guide te c h tech guide dot com. Dot au is his website. He's with us once again.
Stephen good evening, Good evening, John Hay doing good. It's a bit of a bounce in your step.
Mate.
Dragon's had a good win.
Well they did. We'll talk about football later on, but just in terms of AI, because we talked about this and our talk about AI during our news hour, because it's it's affecting every part of people's lives at the moment. We've got computed data centers being set up. It's getting involved in just about everything at the moment. Just so people know, and am I correct? I was mentioning earlier, say, for instance, as a fellow on the weekend who talked about how and he's one of these indie bands. They've been quite successful. But he's gone on to Spotify and some of these other places where they host his music and there are tracks on there reporting to be from him that have been posted by other people who've generated the songs with AI. Now we know there are AI tools that can do this, so they mimic what he does. He says, they're not that good. But the way AI works, And my wife was saying this, she uses it and she's a musician. She says, the stuff they're using at the moment when it's generated by AO isn't all that flash. But as AI gets more intelligent, scrapes the term they use, isn't it that scrapes for information? So as it scrapes more and more information and gathers that informations, more, gets better, learns more, it'll be able to make better.
Muse to worry. It's worry, and yeah, it's gonna it's one of those things that in a few years time, it's you're going to be shocked at what it can produce and just how accurate.
And real it's going to look. So you'd agree with me that we had an election campaign where it was barely discussed. Yeah, the impact is going to have on people's lives, and.
You think that would have been I would have like, well, in his first term, I think labor we're starting to talk about some sort of some the start of sort of some guide rails and rules around AI and how it can be used, sort of whether it's high risk, low risk AI and like high risk AI would be like autonomous driving for example, so there's have to be rules and regulations around that as well as and also like low risk AI, but would be high impact IL would be AI that replaces people's jobs, so a lot of people out of work because of AI. So that there there are two areas I reckon the government really need to keep an eye on because AI is going to develop. It is developing so fast it's going to get ahead of them and it'll be might be too late to do some things.
All right, let me go back, let's let's take us back. We don't probably need to go back that far. Maybe ten years, maybe fifteen years. All right, So when people were engaging in scams, you may receive an email purporting to be from Telstra, and so it's got the Telstra logo, it's all been done, it's been designed, there's a graphic designer there, and you may notice that there's a letter out of place or a dot out of place because it's all been done manually. And they were the scams that we used to talk about. Now you're talking about. This is what you're talking about tonight, cyber criminals. But the scams are being powered by AAI.
So previously it was really easy to spot a phishing email because they're normally from a country where English is fishing spelt with a pH. Is an email that you receive that's disguised. It's meant to look like it's from a company, so Telstra or AT and T or the commwalth Bank, and it's it's designed for. Obviously, the ideal person for it to aimed at is someone who actually does business with that particular company. If you receive if I receive, say an email from Westpac, I'm going to toss it because I'm not a west Pac customer. But if I was a Westpac customer, I'm thinking what is this? And for a lot of people, unfortunately, they think it's a bill or that there's a problem with their account that they've got to log in, so they click these links and assuming it's it's the right thing, they're giving up their information. So in this recent case, Telstra customers would receive an email appearing to be from Telstra to say there's an issue with your account you need to log in and sort out. There'd be a link in the email that would then send them to a website that looks exactly like the Telstra logging page, and that some people would be entering their email address and password and not knowing they've just given up their details to a cyber criminal. But it's it's also getting a little bit more sophisticated in terms of where there's a there's an area now which call it's called scamming yourself. So basically what this means is that the cases they reported were some compromise YouTube accounts, right, and so you've gone in, you want to view something, you've got to prove you're not you're a human, So you know how you go through those capture tests. You know you've got to type in the letters in that box. Now, cyber criminals have now made it in some cases where that capture box is disguised as a permission box. So when you're ticking I'm not a robot, you're actually clicking permission to get into my computer, access to my computer. That's how sophisticated they've made it. So you that's where the scam yourself comes in, where you've actually ticked the box the disguised to let you into your computer. So it's not having Internet security software is probably the first thing. The first mistake you've make if you've got internet security software nine times ninety mostly because you remember, like companies like Norton, McAfee, Trend, Micro, Kasperski, they've got like a mission control. I've been to the Norton's head office. It's like NASA. They've got maps and there's a threat here that we've just heard of today, and they've got to get ahead of it. And so they're obviously putting out these updates to stay ahead of these cyber criminals and these latest tactics. So not having into Thatt security software is asking for trouble.
Okay, so you're telling me as an example, give you an example of what you've just said. I may get a something might pop up on an email, or it might be a link to Facebook, and it may be from a major newspaper group or a media group and it says we're going a really exciting new proposition. Or they might be saying, hey, there's a fantastic story about the dragons here, and they may have a link to it and it's and then as you go it says at the bottom of it to open the link. It might say one of one of those boxes saying tick this if you want more of these alerts about these stories in relation to it. Now you might look at that and that you think, well, of course I'll tick that. I want to hear more about this, so you'll tick that, and you're telling me they disguise it and make it well, they would lead.
You to a website first, So the trick is to get you to a website that you think is illgit but it's actually serving you, either taking you and trying to get all your information or serving malware. That's the other thing. There's a I think it's called the Luma tracker at this bit of software that if it's installed on your computer, it can sniff out the passwords, your browser passwords, all your email, all your email contacts, and attachments cryptocurrency if you've got it on your computer. So you're just letting people in your computer. They can find a lot of stuff, your information and your money and take it all from you.
All right, So now I'm thinking.
Well, you get My policy, as you've heard, is assume everything's a scam and then work backwards to till they prove they're not a scam, rather than assuming everything's real and then finding out too late. It's a scam. That's my that's the approach I reckon assume it's a scam from step one and then work backwards, rather than assuming it's real and then discovering it's a scam when it's too late.
All right, Now you've got an example. You've got in this country. There was a story over the weekend. The government is talking about trying to put controls on the use of AI by the large tech companies. We know in the United States, you've got all the big tech bros. They've ingratiated themselves to Donald They're giving them lots of money and support. So they're relying on the United States to not bring those controls in. And they're even going to the point where if we bring in controls that they may even take punitive action. I mentioned it because I've got a mention here one of our Texas listen to the dire effects of what AI can be. And there's a lot of positive stuff, but why have governments and corporations allowed this to happen. The whole cybersecurit industry is under thread hack and the average person they had to deal with this. It's absolutely diabolical.
Well, it's just here on the AI side. Everyone everyone assumes that AI. Microsoft's got AI, Amazon, Google, Apple, Everyone's at their own version of AI. And it's designed to help the customer. It's nice to help us. It's designed to be it's designed to be an attractive feature for you. So like Apple has their own version of Apple Intelligent because they want you to buy an eye phone. Google has Gemini because I want you to buy a pixelor an Android phone. So Microsoft's got Copilot Plus because they want you to buy a surface computer. So the AI that that's that's sort of hitting the headlines now is to help us improve, be more efficient, be more creative. But they're you know, like everything used poorly or for evil purposes.
Then anything it is really good things you can do with it. And my wife's been using it and saying she's using it and really likes a lot of the things.
Yeah, it really helps for doing a lot of menial tasks. So planning things. I've heard so many people plan their itinery so they're going to certain places they like sport, music and this, and then they put that in their itinery and all those interests are all addressed in their itinerary. So like, what do you hear You can do this and watch this and do this.
But cooks are always looking for an angle, aren't they.
A yeah, but that's not just in AI. That's everything.
Everything. Well, if you think about, if think about there's a cohort of young people in Sydney in particular, who figure, well, I could go and get a job and work hard and maybe spend a whole lot of years at UNI and then maybe set up a business and maybe eventually buy a house. Or I can hang around with these guys, get involved in trafficking drugs. I'll have lots of money, I'll have a fast car. I'll either end up in jail for life or I'll get gunned down in the street, or i might live for a few more years having this fantastic luck. And they take that, they take that option.
Well, that's the crime. Is it a crime, whether it's a cyber crime or actual crime.
There's an easy way to make money doing all this, that's right, it is and the probably scammers will scammers.
The reason they keep doing it because they make a lot of money, and even at low return, one percent return on what they do is still a lot of money. That's why they keep doing it.
I don't see too many of them being interviewed on sixty minutes or you know, of course talking about when they've been caught, because I'm imagining that the motivation is the money. But maybe they figure, well, no, I never I'd never go and put a ballet clav on and go shoot people up and steal something, whereas just sitting here tapping away.
Is this is the cyber way of doing that.
Yeah, I'm saying maybe they don't think it's.
Or they just think it's it's sort of like a silent sort of a game. Not a victim of crime. It's a lot of victims, but they're kind of doing it under the under the radar.
Yeah, and maybe they tell themselves how they can afford it well, because they're not like all criminals.
But if you're a criminal, you're lacking a bit of conscience.
One three one eight seven three is the number. There's lots more news as well, and a few questions for you on the tech front tonight at twenty seven minutes to ten, twenty four minutes to ten, we're talking tech here with the Stephen Fennick. One three one eight seven three is the number. Look, this one's come in here. This is from Robert. Passwords are stored within Google. Yep, so well a password to open Google's brows and extra protection from hackers and what I needed to be the only browser on my PC? Is Opera a better option? Are we completely safe in not storing any passwords or can they get embedded even when they're used? Any other comments to be appreciated the question of past well passwords.
You know how Chrome has so it's based on your Google So we've got a Google account, you normally sign into it, so you that's that's the password. Then once you're signed into your browser, that'll let you then explore all these sites you visited before, so you have to keep topping your passwords in for all of them. But in terms of the browser, Opera is it's kind of like Firefox. I'm more a Firefox fan than Opera. Opera is a good mobile browser, but I'd stick with Google, Chrome or Firefox. I think about Google way better than Opera. Not using the passwords or something. Change the big change Now we're called past keys, so past keys are starting to be adopted more whites more widely now, so what would happen with the pass key. Rather than the information being stored on the company server, it's on your computer. So you've got to authenticate yourself with face ID or fingerprinting. So rather than remembering a password, you remember, you just have a past key, so you're no one can imitate your fingerprint or your face. And that's going to be the way rather than having to remember all the passwords, You're going to have your fingerprint on your face idea.
Because look, I've got I've told you before, I've got an Apple iPad, an Apple iPhone, but we have a we have a Windows laptop that we use at work. So that's all I use now. But every time I'm told to you know, would you like to use have a password? Yeah, I'd say yes, would because I just I'd put my own in. So now I reckon, But how many do you remember? I've got about twenty, and I know what they all are, okay, and I know which ones to apply.
What I'll do. That's a lot better than a lot of people.
What happens is I'll go, okay, I know what I'm using with this one, so I'll put it in and it won't work, so then I'll go okay, forgot pass me this one. Then I'll go in and I'll say and I'll put it in and of different options, and they go, that's the one, and they'll say, you can't use that again. Yeah, so then you've got to change it.
A lot of sites do that.
I've got a couple of passwords where I've got four exclamation marks at the end of it, and I've got to remember how you too much information here, Matt, Well the other stuff wouldn't you wouldn't guess.
So yeah. The good thing on the Mac is that you know, Apple has the key chain, right, so you've got across all your devices it will remember your passwords. So if you're an iPad like you iPad, iPhone, Mac, whatever, your keychain remembers it. But there's now a password app so you can look on your phone or your computer and think, what is the what is my password for Facebook again? And you can go in and check it.
But do you understand that people hearing this, having heard the whole thing with AI, are going to be very skeptical about having all their passwords in some sort of cloud as opposed to writing it down like a piece of paper.
I'll make it really simple it's like the lock on your front door. If there's no lock on your front door, people can open your door and look in every room in your house. That's like not having Internet secure software. If you have an Internet security software, they're not getting any your house. As simple as that.
I know that. But if the code, if you put a code on a little you have a little coded number excuse me on the front of y exactly.
Yeah, my front door's got a fingerprinted finger. If you need my finger, you need my finger.
Well, have you watched any of those movies?
It won't work like washed any of those movies. Well, it won't work. You need sure, it needs a pulse to you. You can't just cut some pulse does now, it really does, really, but they can cut like putting a bit of wood on there. Mate, If you cut the finger off, it's like put a bit of a bit of wood.
It's not gonna work. You could actually be pulled up to the door and perhaps a lot of effort, but it just means that I have to take your key.
My keys here all the time. I got it right here. Yeah all right.
So just in relation to that, so you reckon Firefox will be better than operate.
Firefox all day long, okay, all right? Or called Safari.
Dually from Blacktown says I use an that called passwords Safe.
Yeah, that's well. On. I use Noughton three sixty as my intert security that also includes a password manager. He's got a password manager and a VPN see.
Graham says, I applied for a homeland on the weekend. Had to give the bank the access codes and passwords to all my other bank accounts. They say this is secure because what they do want to see that They want to know what you're doing with your money, and.
They see that in their system. Anyway, Well, the.
Point about that, I guess is, look, I had to refinance and I had to give them all the three months of transactions. So I'll tell you what I see.
That should let me changing the passwords. Unless he must be applying at a different bank though, is it different banks?
Possibly? Wow?
I want to be given up my person this.
One here a computer technology guys taking away a hard drive to install a new hard drive, transfer all my files out of the new one, and return it to me. What would you recommend to ensure future use by me with bank details typed in and avoid my passwords for mately. So what he's saying is he's giving his stuff over to someone and he's worried about what might happen.
Well, you can, you can, yeah, you can. You can lock some like folders and files, so if they're sensitive stuff, put block them in a file that needs your fingerprint or you're a special password, so you can you can petition off party hard drive. But yeah, there's a bit of trust involved.
There, all right, Now, I'll just give you two quick ones. Yep, I've got what have I got. I've got an original iPad that doesn't work any well, you.
Know the original iPad, right, you know what you should do? Plug it in and leave it plugged in overnight because it's.
Work. That's the original iPad. I've got the iPad Mini. He's got cracked. I've got a couple of MacBook pros and this is my wife's as well. And I've got a MacBook here where the screen's gone a bit funny because I dropped it. Now that's only a relatively recent one, but I'm assuming it's gone. And so now I'm just using my iPad, and I've got a proper keep adds an industry it works really well yep, But the point is I've got them in a pile. So I take them to Apple, now can I take it? They'll obviously recycle.
Thank you. We'll put them in the recycler.
Now I'm thinking, but if you wipe them yet, Well I can't wipe the Yeah.
Well they'll do it for you. Yeah, you can trust them to trust them?
You can, yes, you can, because everything's in there.
Yeah. Well they're going to destroy it basically. That's why I know it's not going to get out. They're going to destroy.
It because it was a fellow called Biden that dropped the laptop into a regional store and it ended up being in a book and it was very it was actually very entertaining read. So I don't think I want that, nothing like well, nothing like what was in that is in mind?
How would the dragons going? May they want the compy twenty and ten to be with Shave? You could have had that, that's what it came out twenty ten. You want the comp that year? Yeah, now you'd want to get into that one.
I use Norton's manager. If I forget the passwords, I go in there to find there and just on, let me see if I can find any of these other ones, because there's a lot of commentary on the making situation as well. But look just on the Apple they've blocked you say, more than two big.
Two billion in a year fraudulent transactions. And the app Store, we've got a bit of a security theme going on tonight. The app Store is one of obviously you buy, you buy apps, you develop apps, and the Apple review team. Every app has to be approved and it has to be go through all of their all the meet their standards in terms of security and privacy, and so Apple has a team that goes through and rejects apps that that may be clones of other apps, apps that may have hidden code in there to maybe get your data without you knowing. There's also not only have they and the saving of the up to nine billion in the last five years, they've saved fraudulent tr actions because some some that there were some developers that had access to stolen credit cards and various things like that, and Apple's team wiped it all. But the other thing they did too was also wiped accounts. So there were accounts also created on the App Store that were fake accounts although they were made but purely made just to pump up the reviews and ratings of certain apps. So there'd be a developer over here who gets a team to create one hundred thousand accounts to review their app. But Apple caught onto that too and they cut out like one hundred and hundred million accounts because they were there to sort of dummy up the figures and the ratings.
Can I say to our listeners, because we do try and have a bit of fun every Monday night, and we have a bit of fun here, but it's been I think, look, you can't just you can't guild the lily. This is really important and you need to protect yourself phone of course. Well example again, I've got just a normal bank account that I use where the money goes in. But I've got a little one of those MasterCard director but I only ever use it. I only ever uses for the money to come in and to pay the bill on one credit card, so there's hardly any transactions, so I barely look at it. And I had a look the other day and I noticed there was a thing called Fubo TV or something or Fuvo or something. In US dollars. It was about one hundred and fifty bucks. And I've looked back, I thought, and I thought, have I subscribed to something by accident? And I looked at what it was and you can't even get it here? And it was and so and that Actually it had been debited three times over the last three months. So I've put in on the app. You could put a thing in. I got a note back from a Conwell bank and they gave me the details. Give us all your details. They said, okay, we'll put this and we'll look into it. And within probably three hours, they debited one back and they debited the other's back because they investigated it. And logically, there's no way I could have subscribed to that some And then what they did is they said, have to change your card now. Your cards changed, and they changed the card in the app. The old card's got to be cut up and there's a new one going now.
So how do they get you Just to remember that happened to me. There was some debits, some unusual transactions, and the commorp back too. They said they guessed your number. They guessed my credit card number.
And they used it. Yeah, okay, like why.
Couldn't that be Powerball? Guess my numbers. How many digits is that? Why couldn't that be Powerball? What's Loto up to this?
I mean happy to talk about because there's a lot of good stuff happening around. Oh yeah, well, yeah, I should mention. And it did occur to me, and I thought of you yesterday as I was just looking at because what you do is you start going through the papers getting back to work after a week off. I noticed there were pages of Harvey Norman ads and they had an entire two pages of of security security systems, all the security cameras, and I just looked at the prices, and it's something that we've talked about here. Yeah, the prices have come right down. They are they're very affordable now and they're largely wireless. Ye. And you can for not a lot of money, you can put the cameras up and you can keep an eye on what's going on.
Absolutely.
Yeah.
I've got cameras. I've got the Arlo cameras at my place. But there's also unid in and UFI and Rio Link have a bunch of cameras now, and like, for under one hundred dollars, you can get a camera that you're able to connect to your Wi Fi and receive notifications, monitor live events and get notifications back. It's remarkable and I actually to I have my cameras, I look at the feeds and see what's what and with Arlo, because I've got it set up so that it could recognize as people, because I've got the secure the plan. So I've put my like my wife, I've set my wife's photo up, my daughter and mine so it doesn't say person detected. It says Joe Fennick detected my wife. It just says the name there who's there, so it doesn't say a person. And I can also put different like put the regil of my car in and herk so it'll say who's cars in the driveway and all that stuff. You can even set up little scenarios.
Tour now look on your website. You've got a lot of these things reviewed. But I think it's important because there'd be people who might think this is a bit beyond me. So, I mean, you ask you something very very easy someone you know, they can set it up for you very easily.
Well, you know what the hardest part for some people is actually getting up on the ladder and mounting the camera. The rest is easy, Like we're connecting it to your Wi Fi. It's as simple as open up the app, look for the camera. Oh, here it is here, what's your here's your wireless network, what's your password to your network set? And that's done. It takes like two minutes.
It's good because I've got the ring doorbell very basically and you come go out for an hour. I think, oh, because I've ordered something on Amazon, I wonder if they are right, and you check it out and I'll go hang on, I can see with yeah in the front door. Right now. Twelve to ten, we're talking tech here with Stephen Finnick. I've got Norton Password Manager on my phone, fingerprint activated. I see him as a secure absolutely, yeah, it is very good.
We've already heard you need to face your face. You do you do need? You need a pulse?
Absolutely right At eleven to ten, eight and a bit minutes to ten, we are talking tech here with Stephen Finnick. Question those security cameras because a lot of people are looking at them these days because it becomes so much cheaper and easier. Question about them being charged.
Yeah, well, there's a battery on board, so they're wireless. There's batteries that last for weeks on board, sometimes months, And what I suggested this is what I do with my I've got my low cameras and I've got a couple of spare batteries always on charge. So whenever a camera needs a new battery, I pull one off the charger, put that in the camera, and then take that one put it back on the charge. So rather than having to take the camera down and charge it all the time, having a spare battery helps. But you can easily connect a cable. There are some Arlow cameras now, like if they're wired cameras like the Essential Camera and the Indoor Central Camera, you can have power over etherne it so you can actually why there's an adapter so you can have wired internet to that particular camera and power so you never need to charge it. Or the other alternative solar panel. I've got a couple of cameras with a solar panel. You can and I never need to touch them. They're always charged.
Yeah. Look, it's just it's worth interesting because I think a lot of people look at this and think it's becoming really.
And the solar panel on many of them is included on a lot of them, and Arlo's got one that's a universal solar panel that works with all their cameras.
Tommy just says, remember, when you get a new credit card, you might have some direct debits linked. I have to say that you change all that. Yeah, you've got to go. And I'm getting messages about that, and I'm thinking I'll do that tomorrow. I might tonight. And look, this is an interesting one. With CBA. You can block overseas online and overseas instore under cards in the app when you need can overseas unlock it for an hour. Two thwards of frauds are overseas, so that that's very good.
Actually you can do that, so it's just a matter of remembering to do it.
Yeah, you do it. Thank you. I have to make put that on the mate.
Now.
Two quick things. Technic you've talked about this ye on your website.
I have you and it will. Last week was National Spine Aware Week and with the tech neck, he's actually in a condition. There's a lot of people who are because they're hunched down looking at their laptops or their phone and in an uncomfortable position, especially younger people. Younger people. And I spoke to one of my best mates who's a chiropractor. I quoted him in my story. He was saying, you'll be surprised how many parents are there. They bring in their child as well, who's having neck problems because they're looking down at their computer for an hour and a half of their phone, whether it's laying on an incomfortable uncomfortable position, so it affects your neck spine. And the problem is too with younger people. If they if they're try to tell them not to use the device right impossible, but tell them to use it responsibly because they get a sore neck that they get pain. It could lead to conditions in the future. So if they have if they have a bad neck and develop something like this, it could get worse when they get older. So best to sort of do the right thing now so that later on you're okay.
It's it's most interesting because well, my boys eighteen now and he's looking at stuff on the phone a lot. But he's got it. He's got a tablet like this. And I said to my wife as it closer to use the phone young kids like yeah, I bet they dok is designed to be used on the phone so when you look at them, and of course tablet. Yeah it's still anyway. So all right, tech neck, it's a great name. Yeah it is. Yeah, all right, one three one seven three is the number to avoid scams. Just use a notebook and pen. Thank you very much for that. A lot of people saying you can't hack paper, No you can't. Now just a minute to go Rugby league.
Yeah, well South's too little, too late towards you end there.
You do a weekly report on Facebook.
I do, yeah, I do, write, write by all my all my friends on Facebook. Expect that after every South game. But I thought there's a you know, you know, I'm really annoyed with, Like the Trail's in good form, but I hate the short dropouts. What's with the well, why has that become a thing?
I like them?
Oh yeah, Latreil has proven he can kick a ball. Drop kickaball sixty meters, get sixty meters. Let's defend on the halfway line instead of training. Oh mate, I've been saying it for months. Please, I mean really, if you kick the ball down field, please, what.
The options are? Wayne Bennett Steven I'm happy to us he does know what he's doing.
I'm happy to assist. Of course he does. But you know what, Latrell is his own man. I guess he lets him do what he wants. But on my tip, if Latrell, if you're listening, please just kick the ball.
Sixty mate, and without noticing your your great brother. Mario's the heart and soul.
Of course, he's out of training. He's good. He hees a training every week. He's here. A couple of days a week is out of the performance center of such a man. All right, we'll do this again next week.
I don't forget tech Guide, t C HI Guide, that's it dot Stephen Finnick