Changes to the way we live our lives have caused a flurry of activity in call centres who are concurrently trying to adjust to work-from-home scenarios, making us wait on hold for an average of 5 hours to speak to a person.

Mark Horwood of Captivate Connect joins John Stanley to share the worrying numbers around call centre wait times, and the sometimes infuriating music you are more than likely to hear.

<p>Changes to the way we live our lives have caused a flurry of activity in call centres who are concurrently trying to adjust to work-from-home scenarios, making us wait on hold for an average of 5 hours to speak to a person.</p>
<p>Mark Horwood of Captivate Connect joins John Stanley to share the worrying numbers around call centre wait times, and the sometimes infuriating music you are more than likely to hear.</p>

Nights reviews the day’s news and current affairs, follow breaking news of the night and push a unique brand of talk radio beyond sunset and through the night.

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