From Optus's 000 disaster to Qantas data wandering the dark web, 2025 has been a masterclass in what not to do. Credibility specialist Dr. Neryl East joins the show to dissect a year of "half-apologies" and awkward silences. 

Listen to Bill Woods live on air from 8pm Monday to Thursday and 7pm Friday

<p>From Optus's 000 disaster to Qantas data wandering the dark web, 2025 has been a masterclass in what not to do. Credibility specialist Dr. Neryl East joins the show to dissect a year of "half-apologies" and awkward silences.&nbsp;</p>
<p>Listen to Bill Woods live on air from 8pm Monday to Thursday and 7pm Friday</p>

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