We are all witnessing the evolution of the payments industry. The fast-changing and dynamic payments landscape has enabled banks to focus extensively on agility and scalability as customer expectations continue to transform. Moreover, banks are drawing inspiration from digital players in adopting their digital payments model and considering innovative partnership strategies with FinTechs. This has changed the way banks engage with customers and made us reimagine the role of banks moving forward and the speed of change we expect in the coming years.

In this episode of the NextWave Banking in Asia-Pacific podcast, Clare Sporle (EY Financial Services Partner) is joined by Ethan Teas (Executive General Manager Payments, Commonwealth Bank of Australia) and May Lam (EY Financial Services Consulting Partner, EY Asia-Pacific Payments Leader, and EY Oceania Fintech Leader) to discuss macro megatrends impacting payments in Asia-Pacific, changing customer behaviors and preferences post-pandemic, the adoption of PaaS (Payments as a Service) and how banks should be considering this new model going forward.

If you would like a conversation on how EY teams can help your bank to navigate digital innovation, new business models and ecosystem partnerships in order to transform and achieve growth, please contact Andrew Gilder, EY Banking and Capital Markets Leader via LinkedIn or visit www.ey.com/en_sg/banking-capital-markets.