Firms operating across the capital markets, particularly investment banks, are facing an exceptionally challenging operating environment today. The COVID-19 pandemic, rising consumer expectations, and high inflation rates are all generational challenges that are now converging in 2023, and beyond, and are likely to shape the environment for some time. 

Such volatility can also bring opportunities, as well as more ideas and dynamic transactions. It can also accelerate operational, cultural and technological transformation across sectors. So, how should investment banks be considering their approach towards sustained and successful transformation? 

In this episode (Part 2 of 2), the discussion focuses on customer centricity, employee experience and talent pathways. 

Join host EY Parthenon Strategy & Transactions Partner Oluchi Ikechi-D’Amico, EY Financial Services Partner Sanjeev Chatrath and DBS Group Head of Treasury and Markets and a member of the Group Executive Committee, Andrew Ng in this very interesting podcast conversation.

If you would like a conversation on how EY teams can help your bank to navigate digital innovation, new business models and ecosystem partnerships in order to transform and achieve growth, please contact Andrew Gilder, EY Banking and Capital Markets Leader via LinkedIn or visit www.ey.com/en_sg/banking-capital-markets.

Firms operating across the capital markets, particularly investment banks, are facing an exceptionally challenging operating environment today. The COVID-19 pandemic, rising consumer expectations, and high inflation rates are all generational challenges that are now converging in 2023, and beyond, and are likely to shape the environment for some time. Such volatility can also bring opportunities, as well as more ideas and dynamic transactions. It can also accelerate operational, cultural and technological transformation across sectors. So, how should investment banks be considering their approach towards sustained and successful transformation? In this episode (Part 2 of 2), the discussion focuses on customer centricity, employee experience and talent pathways. Join host EY Parthenon Strategy &amp; Transactions Partner Oluchi Ikechi-D’Amico, EY Financial Services Partner Sanjeev Chatrath and DBS Group Head of Treasury and Markets and a member of the Group Executive Committee, Andrew Ng in this very interesting podcast conversation.If you would like a conversation on how EY teams can help your bank to navigate digital innovation, new business models and ecosystem partnerships in order to transform and achieve growth, please contact Andrew Gilder, EY Banking and Capital Markets Leader via LinkedIn or visit <a href="https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ey.com%2Fen_sg%2Fbanking-capital-markets&amp;data=05%7C01%7Ckelvin.lee%40sg.ey.com%7C78c67a31763f41b1f6f008daf23d55c8%7C5b973f9977df4bebb27daa0c70b8482c%7C0%7C0%7C638088642528792756%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=3XOJ1gbZ%2BizmTY%2Ba0Rdm5Z6%2FJDad5GNXRJswNMZREkQ%3D&amp;reserved=0">www.ey.com/en_sg/banking-capital-markets</a>.

Asia-Pacific banks are facing existential threats from technology company disruptors, economic uncertainty, business transformation, capital inefficiencies and COVID-19. The EY NextWave Banking in Asia-Pacific Podcast features experts from the world of the Banking and Capital Markets (BCM) sector offering insights and analysis on a wide range of topics that will help banks reinvent themselves to emerge stronger and leaner than ever.

Asia-Pacific banks are facing existential threats from technology company disruptors, economic uncertainty, business transformation, capital inefficiencies and COVID-19.