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The Nathan, Matt and Sean Podcast.
The Macquarie Dictionary twenty twenty four word of the Year has been announced, and I straight away and I read it was disappointed until I I've never heard never used was last year? Yeah cause he lives. Yeah, because he lives. Yeah, so that was last year. And it's cost of living of course. Yeah, but this is But the new word of the year is is full on. And we know that people certain gradual graduate gravitate towards certain words. Megan Markle, she had a word of the year when her documentary came out. This is her.
My word for that year was truth true truth.
Sean, truth give me strength. Yeah, but no, that did give her strength. Okay, this is going to give us strength because we're going to feel this. This is so exactly what's happening in the moment. It's called in shitification, that's right. In sertification basically means that everything that was good is now shit. And I'm talking about talking about services of business.
Everything's a gradual decline of standards.
We have seen the initification of this society and world since COVID. I feel like it is dramatically dropped.
Any business that wants a leg up or wants to be a market leader, has good service.
I was sure I was popping by a homeswear stare somewhere in the city, and as the Homeless has been run for many, many years, and some surprise that is still available. And anyway, they had like a little two like candle holder there for two dollars and like a little bargain bin winner. Y, that's not bad. So I went to swing in there and get someone. And I went up to the front counter, and I was met by the King and Queen of in Shitification.
The two people that were.
Working at the counter, a guy and a girl, both probably you know, eighteen or so, didn't stop their conversation about their weekend and looked at me as if I was bothering them. And I apologized. I apologize for buying something. So that's just face to face service, not even internet. So this originally comes from internet providers laying everything out for you and then basically getting your court and then.
Well, well my internet provider stopped providing email, so that they then out em and it's like you're an internet provider, that's just a normal part of the package.
But so now you've got got to deal with two parties.
You've got to pay for two parties instead of instead of it all being combined. If there's a problem, you've got to go through two people to get it sorted.
It's just inertification in certification on the flip side of that, which is absolutely linked. When I've spoken to some guys who owns businesses that is very, very successful, the thing that stands out should be the basic Their thing is they just give the people service.
Yes, that's all. That's it right, fix fix.
We've dropped so far that their businesses are thriving on the fact that someone wants something, Yeah, will help you out.
You know why, because it's cheaper.
We stop at cheaper, we'll just come and fix it.
You can't see the other ends.
You can't get the staff anymore because there's a demand for labor.
So I've been I've been a customer of a certain company that a lot of people here in Australia used. But yet of recent times, because of certain things with their business model, they have lost a lot of customers. Because they're giving, they'll be working hard. I should be working harder. So seven years ago, I think when I was living over the road at Subiaco before when I was waiting for my apartment to get them fixed, these people came in and set up this service and they.
Had a technician there.
I had a chat with him, show me how it works, blah blah blah, and then left. Now fast forward to now the service. Now, because I've been with them so long, it requires new technology, so I've been sent the new technology. However, that technology they sent me is faulty. So then the next step for that is I said to them, can you send out a technician or can you send me a new box or a technician to come out and service service the thing? And they said, nep, we can't. They said, we don't service your area. Now, I live in Mayland, it's not exactly not out in the country. So I said to them, how do you not, exactly Panta City service my area? So they don't. They don't service any area. So now from their solution from sending me a faulty product is that I and now I have to find a technician that is authorized to fix that product and then pay for it and then get then submit a reimbursement from them. N you imagine not even started. I haven't even used it yet, and I said that this has to be against consumer.
Law and it's notifications infication.
That's it.
Now you've got a word we want to talk about you if you've experienced in sertification in your life. So we don't want you to name and shame businesses, but maybe you know, like tell us what has dropped dramatically in quality.
Michelle's and Kouge Hello, good morning guys. How are you We never.
Ever heard of, you know, in certification before, but don't you feel like it is the word of the.
I went straight on, I'm like, I definitely have one for that. Absolutely. And so recently we purchased a portabispa from a well known store and went to pick it up and brought it home and I and you, I have two young kids, so they their baths are ready, various decisive to get in this portable spa and took it out of the box and there was a pump that we had to plug in and the hatch through the spa to first inflated. Doing as we plugged in the pump, it threw up an error and I called we try we google YouTube everything you know. A fairly common spa and tried to find fixed as far as nothing. So I called the store, told them what was happening. They put me on hold, that they'd have to call the supplier, came back to me and said, you'll have to bring it back in. I was like that, So problems dropped back tomorrow because it was Friday evening, went back in Saturday morning, expecting that, you know, we'd be able to just come out with a brand new one, given that we just took it out of the box.
And brought it.
Back in, And they said I had to fill out a warranty form and I'd have to be sent away and it could be a couple of months before they come back to us. This isn't weeks ago, and I still have no spar and from the mess.
Sere and I were just saying, right just then, right sure, And I was just saying that what it should be as easy as it is for you to buy or access a service, it should be that easy if you have a problem with that service. So that's problem to a solution. You can easily buy something from somewhere and you're trying to get money back from something something.
You've actually got rights on. This so consumer space that if.
Something doesn't work, you can you.
As their consumer, have the option to get a refund, to get it exchanged, or to get it fixed. Right, So you should have been able to just get it exchange straight away. I would call consumers.
Not just that, not just that this is what this is what's happening with the customer services days that should happen.
I mean we felt so we're below the basic we've learned now to accept.
Oh my god, you're going to fight the SHI still you take down and we will. We will fight with you. Thanks mil We got a whole Lord Lloyd division of the Luke's in beasorder. Hello, so let's go in sittification.
Luke, I've got to.
So we've had brand new footpath done in our backyard. Had an issue with an unnamed service and an unnamed company. I think it was very similar to yours, Nathan by reading through the line, and they've come through said that they were going to fix said service. I thought it was going to be a nice, simple fix. Came o from work one day and they dug up fifteen square meters of that foot When I say they tried to put it back together, they tried to put it back together in context of there was a square pattern on the on footpath and it was turned into a dim pattern, bastion redo the whole thing, No mind, was much better.
I cannot believe. Firstly, if we're speaking about the same company that you've got to, I'd be happy for someone will come around and dig myself up, because that means that they've come around. They didn't come around to your place. Is blow my mind. That's amazing.
But also on top of that, did they not ask you, I know, about digging everything out first? They didn't know.
When I called them and said, hey, what what's to go with this? Just realized a little half poutful past me and dug up. You just left it essentially, and I said, oh no. They fixed the service and what was left afterwards was on their issue.
My god, that this is the if we're talking about the same company, This company at the moment is shedding customers because there is another version of that company which is a lot cheaper and a lot easier to access.
And that that company that you possibly might be talking about, is that if you're a longtime come customer, you're getting you're paying a high price of what's a temperate it's loyalty time, so you're paying more.
I've gotten sent in this new device, right, I've got send this new device and bloody Mum and dad they've got the same service and their device is old and for them, and they've been since it began, since the day it began, there've been customers and they have to buy the updated version out of their money instead of being gifted something loyal Let's go in card.
Hi Joe, Hey Joe, Joe, are you there?
Joe?
What have we done to Joe?
Behind the popular out?
Calling back because I'm worried about the company that Joe's going to talk about her what she's.
Going to say?
And hello Joe, Hi, guys, Okay in stification Joe, what have you experience?
It's just so described, so many experiences I've had the trade of, like trying to do renovation. I was attempting to get a leak a minor well was about a meter long leak from my petty to my patio and my guts fixed. So I got out some roofing plummers and the first guy that came out ran round and ended up causing a whole lot of more damage to my patio. He didnted all the tin and he used an expanding phone. Instead of having about a meat along leak, I now had about ten meters versus leaks across the patio.
Made it more leak. That he's definitely worse.
So the company that started in July. So the company then said that they would look at replacing the tin. The tin it was no longer manufactured, so the profile, so they had to find a company that would make it from crack that they're only going to replace the pieces that are damaged.
To be patched together. Yeah.
So we're now almost December, and I've been promised on various occasions that they're coming out and then the morning of I'd get a message to say that they weren't going to be turning out because they've been sent to another job. So I've had about twelve days off work.
To turn you haven't turned up.
So we're talking the roof plumbers or plumbers here, Joe roof plumbers.
This is this is Ruth Summers.
Yeah, so shouldn't we go on the roof.
And last Friday when they just turn up, they took out the two pieces of tin after talking about three airs to figure.
Out how to do so, and flor hammer.
They now have a gaping hole and don't say that because the tin doesn't fit it.
Ever.
Ending, well, they clearly had a couple of guys who had no idea how to do any of that roofing stuff.
And therefore together, where are we at now?
Where we are is that they come Well, they just refuse to communicate. And I've had that all the way along. Unless I get my partner to ring. They won't talk to me because I'm a woman, because and it is actually my home as a and it's quite a substantial home, but you know I can't possibly be nine woman. They yeah, they just will not return my call. So I get my partner to ring. And he's quite formidable, you know.
Sean and I.
We're two males now that will join the fight. Get two more phone calls. You've got three husbands.
I understand. I understand that stuff happened. I had the same thing. I had my kitchen renovation done. It was posted four weeks, took nine months.
In that time, have bloody timeline.
That's a really nice kitchen. But it didn't need to say. They're employing really bad people and it's given companies a birth name.
You know, the morning industry is taking all the good people.
It looks like you've got a story for another.
I thank you.
Whilst we were speaking about a lot of there's a lot of good people out there, they're doing that. Let's throw that out there. Turned it on, trying to suck up to you. No, I actually had a roof plumb and I wish I could remember his name. Came the other day to look for a leak and he was so thorough. But this is the deal, right, this is it's not always the case.
You are.
You get impressed by certain people and you tell that story and you get businesses, and then the people that don't they're going to tell this story and they're going to not get business.
Then this is the Nathan, Nadd and Sean Podcast. So as you know, I fell off my bike.
Now it's about three and a half weeks ago, and I was on crutches for a couple of weeks because I hurt my knee badly.
But I also hurt my arm and.
That's why I was only on one crutch because I'm like, I can't have two because I've hit my arm.
And that's what you're skiing.
Yeah, it was the opposite arm to the opposite No, same side, because I fell onto that time. Yeah, so at the time, because I went to hospital on the day after and they X rayed my knee and they ex rayed my arm, and I said to them, because they're like, oh, what hurts more, I'm like, well, at the moment me, it hurts more.
But my arm, Yeah, my arm does hurt a bit. And it's feels similar to when I broke the other arm three.
And a half years ago, which is I fractured the radio head, which is knee yet elbow, right, So it feels similar to that.
And they're like, okay, we'll x try that as well X ray that.
They're like, you get to go find his some painkillers and some adurate laboratories.
Get on with it, and so I did, so away I went.
And then that my knee got better after a couple of weeks and I finished the painkillers and then.
I'm like, my arm still hurts a bit. Yeah, it still hurts a bit.
And I went to the doctor the other day and he looked at it and he went, oh, you know, and he looked he had another look at the x rays. He went everything looks looks fine, but here's a form from ever an mrif it doesn't get better. And over the weekend I'm like, it's still hurting quite a bit. So then I called to get an MRI. This is hilarious a conversation. I ring them.
You can't just book an MRI online, you have to speak to.
Somebody, and I booked. I rang the mob that he suggested, yeah, that he referred me to, and they're like, okay, So the first we've got is well, it's in Bumbery or Bustleton on the twenty first of December.
Road trip December.
And I'm like, well, I'll be in Mexico, so that's not going to work and so and then and she's in the end she said, yeah, maybe ring the other mob because we don't have anything.
So I ring the other mob. They got me in in Midland at five ten that same day. Fantastic there.
And I've got to say, Nathan, you love this. The people at Middland absolutely gorgeous. And the real bonus was that in the hospital car park when I went to when I went to pay, there's a sign on the machine that said machine not working.
Boomgate open. Oh yeah, everyone get down there parking. Happy day.
And so I got my mate who's a physio, to check in for the report yesterday and it's broken.
Broken.
So I've been walking around with a broken arm for the last ye and a half.
Away from this explains why it Hurt's quite a big I can't turn a doorknobed.
Lady, you I'm going to you know, there's big the big blocks or balls that people get in and have fun down to the water.
You're getting that.
I have seen you broken and injured. And if you're a fall down a gravity hates you. Gravity has got a.
Petrol the ankles. Remember that.
So here's the thing, right, this is the fourth occasion where not where I've broken something. This is the fourth occasion where the egg rays have said I haven't broken anything, and then down the.
Track I found out that I have broken something.
Like oh just lied or get this girl out of.
His normally like that, it's not unusual for it to not you off on X ray the like within the first you know, a couple of days. But there was one one of those fractures. I had the x ray taken a week after it still didn't show up. You know my broken bones don't show up on it.
My point with you is every time Natalie doesn't buy milk, and I always told you that I concerned put a dish out for us, and you don't.
Drink milk because it's only fatigue.
You say that, But I ate a lot of cheese.
Because what's happening is not right, not right. You shouldn't be broken that many times, lady.
Well, it's.
Just the drama of my falls, the fact that for four and the thing in my mind is I put faith in the X rays and I don't know why I'm still doing that after four times.
Natalie, you won't be the only one, because it'll be a thousand people out there, parents and stuff like that.
Mistake over and over again.
As soon as you get an X ray, oh that you're good to go, you're not, And clearly I'm not.
What has happened to you?
A lot like like a lot, like a lot.
You're not letting the lesson the first time, or the second time, the third time.
Or the fourth time.
Maybe it's not even a lesson, maybe just something not your fault. You're not fault your fault. You've been here times?
Are you a repeat? Offender like me.
To you quite a lot.
I'm not very clumsy, but I don't have a good spatial awareness, if that makes sense.
I walk into things again, so like door frames.
And I had a fan on a like a little ottoman the other day that needs to be hung up, and I got up very early in the morning, still half asleep, walked straight into it. Ended up with a massive bruise on my leg.
Yeah, I was.
I was making my box, my garden box that they've been making.
For four years, but never is this has got more series.
He's gone and off there anyways, And I thought I thought I hit my finger in mid mid box, and then I didn't realize in Gilater on that night that it was actually I just drilled straight into my finger.
I was like, oh my god, yes, yeah, that's was ready to have a picture Reagan. Hello, Hi Regan. What's happened?
Reagan?
Which part of your body is both of my knees?
That's enough, what's happened?
And how many times Reagan?
I had torn my mpfl so my knee dislocate. Yeah, now it ended up dislocating about seventeen times. Fourteen What about before I got an MRI and I had to have three MRIs to figure out what was wrong with me. Yes, and I had surgery last year and that didn't work. So I might have to get surgery.
So are you talking about your kneecap just hopping? It completely goes to the left or the right?
Yep.
Now, okay, I don't know too much about knees. But because you're not like, wouldn't just like a tight knee pad, keep it in place, like when you're trying when you with a scarf on your head to make your hand and really tired, you know what I mean?
Keep it?
Yeah, that would put it keep.
It in or not?
No, because I have.
Because I have much of my ability to it just does not work.
Yeah, this is the.
Dis occasion nation. Those people of the nation that must be horrendous not to know when something's just going to pop out and then needing someone to shove up back.
So, Reagan, does that mean you can't do anything physical? I can't play sports? Yeah, I've got that too.
In your case about dancing or something at a at a party or not?
You clous So do you go places now to when you go somebody you have to put in the mix of how much walking is and whether you can sit down? Is that right?
I can probably, I could.
Do probably fives and actually drop.
It like a to n.
You can't drop just to hold it.
She's dangerous too.
Thanks for Reagan. Stay safe. Anath in Kingsley, Hello, good morning. We love you. What happens to you? Over and over again?
I'm always laughed to get my meal at a restaurant.
That happens to me so much.
I don't ordering the.
Well done steak because that would explain it.
No, No, that's the thing.
Even if I order a salad with no prote like, no meating it, I'm still always asked. It to become a running joke amongst friends and family, doesn't matter who I'm with. And it's always happens to me.
I tell you, it happens to me.
Not all the time, but very a lot of the time.
And this is the thing, though, I'm not the person out there ordering you know, blackened squid from the from from the salts of the earth with the Himalay And I'm not literally like people will get like seriously something that's taking twelve years to make, and my burgar came out after that.
I'm not what is happening, and I totally get it.
I feel bad for that in my life apart from nake. And it's my son Oliver and I sit there and he's the same. It's just like spaghetti.
I'll got a friend. I got a friend that he's really just he hates it. Wherever's the hot day, flies always just land on him and no one else.
And one of.
He's always that he stings, but he's a fly person. Some flies just land on something and make it look like your rank.
And I hope this streak has broken. That's one of the great injustices. Cherie, Hello, Hi you.
What's happened?
Over and over?
Chari?
I get my fingers sucking thing?
How are you calling us right now?
What sort of thing? Cherie? Talk us through it.
I've got three very good examples. Okay, I got my finger stuck in the bag dispenser.
That such it.
They we're going to stop at eage one and what how did you get out?
It took a bit of yankee, but thankfully no help from outside of us than my husband.
Okay, so we solved that one.
Next one.
The next one was the stream machine.
The top button where you press in the carbony in.
Yeah, I had oil on.
My fingers and I was making some some fizzy drinks and my finger slipped in and it was like a Chinese.
More the finger traps. Yeah, so how do you get sorry? No, no, no, how did you get out of that?
Do you just freeze?
And again? Thankfully?
Now? Finger number three.
Number three is.
When my daughter was a dearborn and I decided while my husband was out that I would hang.
Some lights on the patio.
So it was up a ladder and I was trying to tuck a crawd through a tiny space metal and I got my finger stuck.
Well, upper ladder, upper ladder, homer line.
So what did we do?
How did we get out of that one?
Well, every time I pulled my finger, I felt like a piece of tin was going to cut.
I stood up there for probably a.
Good half now Christmas situation.
Yeah.
Thankfully, my daughter was really well behaved at that time, and she was just happy bouncing along down below.
Me because she took off to do something you could job jump.
Yeah, so she started screening or whatever.
Yeah, And thankfully I was just able to pluck up the courage and pull it.
Cut it very bad, wow, Sean plucks up the courage and I'm just gonna put it out there.
He stops sticking your finger in things.
It's not.
Sorry.
I don't feel like you're actively trying to. I feel like you just finger goes places. You know, when your fingers got as mine as the zone, John, I do. Yeah, that's all, get it out of it.
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