When people go through Worker's Compensation, or any insurance claim, they are assigned a Case Manager (sometimes called a Claims Manager). Together, the injured worker and the Case Manager are supposed to work through the process together to see a healthier worker return to the workforce.

So what's it like being a Case Manager, what are the pressures and how do they see working with injured workers?

In this episode, Dr Caroline Howe is in conversation with Alicia Gibbs, who has a long history as a Rehabilitation Expert and also a Case Manager, who also trains Case Managers. Her insights give us an understanding that we otherwise don't get access to.