AI is playing an increasingly important role in the mortgage and home buying journey; shaping how consumers, brokers and the wider industry engage with technology, where trust sits, and what comes next.

Host Phil Spencer is joined by Dr. Carol McNaughton Nicholls, Managing Partner at Thinks Insight & Strategy and expert on human behaviour and financial decision making, and Chris Williams, Founder & Managing Partner of Novus Strategy, specialising in digital transformation across the property ecosystem. Drawing on insights from across the market, their conversation explores how innovation is transforming the mortgage journey, while highlighting the areas where human expertise still remains critical with AI around.

From AI-powered mortgage advice in the UK to the growing use of AI tools by brokers, they explore where the technology is already delivering impact. With consumer sentiment evenly split, 18% of UK consumers are enthusiastic AI adopters, matched by another 18% who remain sceptical, AI adoption is still gathering pace, particularly in areas like process automation, broker efficiency tools and AI-driven remortgage outreach. But the reality is clear: AI is firmly positioned as an assistant, not an adviser.

The discussion also tackles the balance between innovation and trust. With consumer opinion split, many clients are comfortable using AI for research but still expect a human in the loop when it comes to decision-making. That dynamic reinforces the broker’s role in guiding and reassuring customers through what remains a complex home buying experience.

Looking ahead, the episode considers what’s next? From better digital integration across the property chain to an evolving regulatory landscape, and what all of this means for the future role of brokers in an increasingly AI-driven market?

AI is playing an increasingly important role in the mortgage and home buying journey; shaping how consumers, brokers and the wider industry engage with technology, where trust sits, and what comes next.
Host Phil Spencer is joined by Dr. Carol McNaughton Nicholls, Managing Partner at Thinks Insight &amp; Strategy and expert on human behaviour and financial decision making, and Chris Williams, Founder &amp; Managing Partner of Novus Strategy, specialising in digital transformation across the property ecosystem. Drawing on insights from across the market, their conversation explores how innovation is transforming the mortgage journey, while highlighting the areas where human expertise still remains critical with AI around.
From AI-powered mortgage advice in the UK to the growing use of AI tools by brokers, they explore where the technology is already delivering impact. With consumer sentiment evenly split, 18% of UK consumers are enthusiastic AI adopters, matched by another 18% who remain sceptical, AI adoption is still gathering pace, particularly in areas like process automation, broker efficiency tools and AI-driven remortgage outreach. But the reality is clear: AI is firmly positioned as an assistant, not an adviser.
The discussion also tackles the balance between innovation and trust. With consumer opinion split, many clients are comfortable using AI for research but still expect a human in the loop when it comes to decision-making. That dynamic reinforces the broker&rsquo;s role in guiding and reassuring customers through what remains a complex home buying experience.
Looking ahead, the episode considers what&rsquo;s next? From better digital integration across the property chain to an evolving regulatory landscape, and what all of this means for the future role of brokers in an increasingly AI-driven market?

The evolving role of the mortgage broker is becoming increasingly complex. The performance and potential of the housing market is an ever-changing landscape, but help is here.

The award-winning Mortgage Insider Podcast – brought to you by Barclays – is back and better than ever. Renowned TV presenter and property expert Phil Spencer guides you through the trials and tribulations of the housing world.

Phil, along with industry-leading guests from the world of economics, financial services, and of course housing, takes you beyond the headlines to help you navigate the world of mortgage markets.

This is an in-depth plunge into the world of mortgages, so listen and follow to find out moreabout the current mortgage market, how rates are set, the insider take on housing, changes to buy-to-let, marathon mortgages and helping clients plan for a worst-case scenario. 

The Mortgage Insider Podcast – you can’t afford to miss it.

 

The evolving role of the mortgage broker is becoming increasingly complex. The performance and potential of the housing market is an ever-changing landscape, but help is here.
The award-winning Mortgage Insider Podcast &ndash; brought to you by Barclays &ndash; is back and better than ever. Renowned TV presenter and property expert Phil Spencer guides you through the trials and tribulations of the housing world.
Phil, along with industry-leading guests from the world of economics, financial services, and of course housing, takes you beyond the headlines to help you navigate the world of mortgage markets.
This is an in-depth plunge into the world of mortgages, so listen and follow to find out more about the current mortgage&nbsp;market, how rates are set, the insider take on housing, changes to buy-to-let, marathon mortgages and helping clients plan for a worst-case scenario.&nbsp;
The Mortgage Insider Podcast &ndash; you can&rsquo;t afford to miss it.
&nbsp;

Mortgage Insider

This is the award-winning Mortgage Insider from Barclays. Renowned property expert and TV presenter Phil Spencer MBE guides you through the trials and tribulations of the housing world.

Every month, Phil is joined by industry leaders from the world of economics, financial services, house buying and home building. They take you beyond the headlines to help you navigate the evolving world of mortgage markets, sharing practical tips along the way.

Listen to find out more about the trends and developments in today's mortgage market, including the latest on changes to the housing buying process, what's new in new-build and how consumers are using AI.

This is the award-winning Mortgage Insider from Barclays. Renowned property expert and TV presenter Phil Spencer MBE guides you through the trials and tribulations of the housing world.
Every month, Phil is joined by industry leaders from the world of economics, financial services, house buying and home building. They take you beyond the headlines to help you navigate the evolving world of mortgage markets, sharing practical tips along the way.
Listen to find out more about the trends and developments in today's mortgage market, including the latest on changes to the housing buying process, what's new in new-build and how consumers are using AI.