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Consumer Duty is currently the hottest topic across the mortgage market and, with new rules coming into force on 31 July 2023, it’s an area that no business can afford to ignore.

In the latest episode of the award-winning Mortgage Insider podcast, host Phil Spencer carefully navigates this complex issue with the help Richard Merrett, director of strategic relationships at SimplyBiz Mortgages and Melanie Spencer, head of finova Payment and Mortgage Services.

The trio discuss the main principles of Consumer Duty, its impact on the intermediary market, how to better engage with individual clients and the importance of reviewing pre and post-sale processes. They also offer a host of practical tips and examples of good practice to help brokers document and deliver good consumer outcomes.

This proves to be a highly insightful discussion into what the FCA has described as a ‘paradigm shift’ in what it expects from firms.

Consumer Duty is currently the hottest topic across the mortgage market and, with new rules coming into force on 31 July 2023, it’s an area that no business can afford to ignore.
In the latest episode of the award-winning Mortgage Insider podcast, host Phil Spencer carefully navigates this complex issue with the help Richard Merrett, director of strategic relationships at SimplyBiz Mortgages and Melanie Spencer, head of finova Payment and Mortgage Services.
The trio discuss the main principles of Consumer Duty, its impact on the intermediary market, how to better engage with individual clients and the importance of reviewing pre and post-sale processes. They also offer a host of practical tips and examples of good practice to help brokers document and deliver good consumer outcomes.
This proves to be a highly insightful discussion into what the FCA has described as a ‘paradigm shift’ in what it expects from firms.

The evolving role of the mortgage broker is becoming increasingly complex. The performance and potential of the housing market is an ever-changing landscape, but help is here.

The award-winning Mortgage Insider Podcast – brought to you by Barclays – is back and   better than ever. Renowned TV presenter and property expert Phil Spencer guides you through the trials and tribulations of the housing world.

Phil, along with industry-leading guests from the world of economics, financial services, and of course housing, takes you beyond the headlines to help you navigate the world of mortgage markets.

This is an in-depth plunge into the world of mortgages, so listen and follow to find out moreabout the current mortgage market, how rates are set, the insider take on housing, changes to buy-to-let, marathon mortgages and helping clients plan for a worst-case scenario. 

The Mortgage Insider Podcast – you can’t afford to miss it.

The evolving role of the mortgage broker is becoming increasingly complex. The performance and potential of the housing market is an ever-changing landscape, but help is here.
The award-winning Mortgage Insider Podcast – brought to you by Barclays – is back and   better than ever. Renowned TV presenter and property expert Phil Spencer guides you through the trials and tribulations of the housing world.
Phil, along with industry-leading guests from the world of economics, financial services, and of course housing, takes you beyond the headlines to help you navigate the world of mortgage markets.
This is an in-depth plunge into the world of mortgages, so listen and follow to find out more about the current mortgage market, how rates are set, the insider take on housing, changes to buy-to-let, marathon mortgages and helping clients plan for a worst-case scenario. 
The Mortgage Insider Podcast – you can’t afford to miss it.

Mortgage Insider

The award-winning Mortgage Insider Podcast - brought to you by Barclays Bank – is back and it’s even bigger and better than ever. Hosted by renowned TV presenter and property expert Phil Spencer, Series 4 takes you beyond the headlines to explore the challenges, changes and opportunities on offer across the UK housing and mortgage markets.

In the latest series, Phil grills leading industry experts from the world of financial services on topics such as business development, the performance and potential of the housing market, the evolving role of the mortgage broker and the outlook for the UK economy.

You can’t afford to miss it.

The award-winning Mortgage Insider Podcast - brought to you by Barclays Bank – is back and it’s even bigger and better than ever. Hosted by renowned TV presenter and property expert Phil Spencer, Series 4 takes you beyond the headlines to explore the challenges, changes and opportunities on offer across the UK housing and mortgage markets. In the latest series, Phil grills leading industry experts from the world of financial services on topics such as business development, the performance and potential of the housing market, the evolving role of the mortgage broker and the outlook for the UK economy.
You can’t afford to miss it.

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