Trust Matters More Than Ever - with Dr. David Horsager

Published Jan 6, 2025, 2:19 PM

Can I trust you? With mounting international tensions, economic collapses, family divisions, and political discord, trust is in short supply. Without it, cultures deteriorate, productivity fades, and resources are wasted. Many recognize the current lack of trust, but few know how to address it. Monday on Mornings with Eric and Brigitte, Dr. David Horsager's upbringing on a farm alongside his parents and five siblings, coupled with his experience as a young leader for K-LIFE, instilled in him a deep sense of calling to inspire and uplift others through their faith journey.

You're listening to mornings with Eric and Bridget here on Moody Radio 89.3.

We're talking about trust and why it matters more than ever, and really how it's the foundation of our not just personal relationships, even business and ministry relationships as well. Have you ever played that game where you are kind of turned away from someone who's behind you and you're told to kind of fall back? The trust falls. Yeah. And they catch you?

I've never they don't.

I've never really done that. Well, maybe I have trust issues. I'm not sure. David. Trust is obviously something that's pretty important. You write about it often. Why?

Well, I believe trust does matter more than ever. That's the title of a new book. But I believe, really, a lack of trust is the biggest cost we have. It goes back to my grad work a couple of decades ago. I believe we don't at the core. We don't have a leadership issue. The reason we follow a leader or not is trust. We don't have a sales issue. The reason people buy is trust. People don't learn in a classroom unless they trust the content or the teacher. Innovation or creativity doesn't go up in a team unless they trust each other. Otherwise someone won't share ideas. So I found trust in my grad work to be the root of everything. Once we could change that one, we could change engagement scores and companies and churches. Once we changed that, we could change market share. We had the Admiral of the Navy say we just dropped suicide rates using this trust word. So I believe one at a you know, a lack of trust is our biggest cost. It doesn't matter if it's a GDP in our work with in East Africa on corruption issues or pro sports teams or business or ministry, it's if they can see the real issue as a trust issue, they start to actually solve it.

Okay. Trust is like it's kind of like integrity almost. I know it when I see it. I don't know if you were to ask me, right, your definition of it, I don't know what I would say. So how would you define trust though?

Simple definition is trust is a confident belief in. So if I if I confidently believe in you, I have a predictable, you know. I can confidently believe in you. Now, my further definition in the new book is is to do good and right. So but, but just basic trust can be good or bad, right? So I can confidently believe in you to be late because you're late all the time, and I will. I will trust you to be late. But in the way we talk about it. Like my first book was called The Trust Edge. So this gaining the trust edge is this is this being confidently believing in people to do what's good and right. And that's the eight pillar framework. And by the way, you know, God was talking about this way ahead of me. You think of Jethro to Moses, hey, quit doing all this on your own. Find for yourself those that are trustworthy, put those over the thousands and hundreds and tens and and find in Nehemiah. I got to find someone to take those away. Put those that are trustworthy in front of the storehouses. And and this whole work of of course, Proverbs 356 trust in the Lord with all your heart and don't trust in in. You know my sword, don't trust in, uh, Psalm 44. You know, don't trust in chariots. Don't trust in this. Don't trust in that. Trust in the name of the Lord my God. So there's this whole piece in Scripture, you know, of trusting God, but there's also this piece of of Proverbs 1222, the Lord delights in the trustworthy. And that's where my, my secular work really overlapped with what God's been saying all along. How do we be trustworthy? How do we actually do this thing that matters more than ever?

So is is the okay, so we're talking about trust. Who is this the responsibility of? Is it like who. Is it the leader who wants to instill or be trustworthy? Is it the person who is following that says, I need to to trust that person or trust the leader of the, let's say, company, organization, business, whatever, who needs to be, I guess, the initiator in this trust in the relationship.

So this all of my work is for everyone to build trust. So it is I was just speaking at an event, a couple thousand people and signing books at the back, and I can't believe how many people would say after my after my keynote, said David, I love that. I believe in this stuff. It's so good. Can you sign this book to my boss? They really need it, you know? Can you sign this book to my spouse? They need it. Everybody thinks everybody else needs it, right? So so I, I believe this work is for everybody, and it really works. We hear it all the time when the admiral, the dean of the university, the CEO, like, oh, it really worked across organizations when I got it and I started to do something about it. But what I, what I want to mention with what you just said is the work is being, you know, living out this eight pillar. There's these eight pillars of how trust is actually built. That is all of our responsibility. But what I'm not saying is just trust someone, like blindly. Like when you said if it's their responsibility to trust someone first, well, we trust people on what they do. So I'm not saying, oh, this guy did that to you last time. Just trust you. just want to go. Really? So just trust them. No. Trust them to do what he did to you last time. It's it's. But I am saying we me, whether I'm the leader or I'm not the leader, I can be more trustworthy. I can can build these pillars. But that doesn't mean I should trust others to just, um, do something they haven't been.

Doing.

At the same point. I know in my own life, when those have shown me grace, when I've broken their trust, it built a lot in my life. I think grace is a building block to trust, isn't it?

Oh, absolutely. It can be. And that's the number two pillar compassion. We trust those that care beyond themselves. It's hard to trust someone if they don't have compassion or care beyond themselves. And and you know, in our faith, we call it often grace, if that's even a bigger, you know, freely given. Um, but there is wisdom in that. And even Jesus in John 224, you know, he's he's like, I don't trust them. I know their hearts. Those in Jerusalem, I know their hearts. So I don't trust them. So we can give grace. But it doesn't mean it isn't with wisdom. And we see. Oh, I shouldn't trust that. Um, you know, I shouldn't trust the three year old to drive the car. I shouldn't trust that person. You know, there are there is a framework. We have to think about how we measure and build trust. And that's what we do in companies. And, you know, we built a way of measuring trust in teams and individuals in companies. Turns out it's all biblical truth. But, uh, most of the places we work don't know that. Um, but it's it's still, it's also, you know, built on my research and everything, but grace is beautiful and awesome. And frankly, Eric, to your point, you know, it can, uh, build trust, but it also can be taken for granted and and not, you know, it's a grace as a gift, right?

Yeah.

Yeah. And, you know, when we trust someone, it's also because we've seen that they've proven with their character. If we see a lack of that, that is also a place where we can where we can lose trust.

Totally. You know, I think maybe, maybe it's best I'll try to do it quickly. I mean, I speak for eight straight days on this stuff, but the the framework for how trust is built, it's always these eight globally. And I contextualize them whether I'm working with trust in, in ministry or policing issues or in Latin America compared to Norway or, or corruption issues here, or the pro sports teams that I work with. But it always comes back to these eight. So do we have do you have two minutes? What do I have here.

Yeah. Please do.

So we kind of get context. Okay. So for context now each of these pillars that's what's in the book has 42 tools of how to build these pillars. But these pillars of trust are basically how trust is built. Everything comes under these eight. So if you can put in your minds these eight, you can start to solve the real problem. So for example number one is clarity. People trust the clear, and they mistrust or distrust the ambiguous or the overly complex. Where I was a professor. We got to look complex. We always lose trust when we lose clarity and add complexity. Clarity is trusted, number two. You can see this in scripture too, right? Without vision, people perish. And little words of light to my path, lamp to my feet, you know. But but basically number one, clarity. Number two is compassion. We trust those that care beyond themselves. If I don't think you care beyond yourself, I'll have a hard time following you, being accountable to you, trusting you. Clothe yourselves with compassion and a host of other things. Number three is character. We get that we trust those that do what's right over what's easy. Number four is competency. We trust those that stay fresh and relevant and capable. Competent. I might trust Eric to take my kids to the ball game because of his character, but not trust him to give me a root canal.

Right? Because of competency at that.

So. And these four, they might sound like a pastoral, you know, sermon list of eight C's. They are C's, but they but please don't think of them as they represent very important research funnels. They're very important. Each of the eight, the next pillar other than competency, have got to be competent. That person's got to be competent. If I'm going to follow them on, that is commitment. We trust that stay committed in the face of adversity. I need to know you're going to stick with it when it's hard. The next pillar is connection, and that pillar had to do with a lot of connection and collaboration with others. If I go to a church, a company, an organization, and I see siloing, I know I've got a counterforce to the connection pillar working together, and we don't have to put another dime in that company, and we can have growth just by increasing connection. And problem with this is the bigger the problem, the more connection collaboration we need. The next pillar number seven is contribution. And really the key word to think about here is results. We trust those that contribute results. You can't just have compassion. You can't just have character. You've got to deliver results. And this is seen in Scripture where we all want to go to Mary and Martha story a lot over and over and over in Scripture. You know, I want to see your with your deeds. I want to Jesus. If we judge this by anything, it is Christians that aren't bearing fruit. Like we got to contribute results. We actually have to see a result. You I go in for surgery surgeon might be compassionate, might have character, but in an amputation cuts off the wrong leg. We got a problem. Right? So you got to have results. And the final pillar is consistency. Sameness is trusted. I will trust you for whatever you do every time. If you're like I said before, if you're late consistently, I will trust you to be late. Right? So that is how we frame it under these eight pillars. Under these are tools. You build these, you'll see the problem is always one of these. Think about it with your kids. Just take these eight. Put them by your computer, in your car, at your place of work and think, oh, that's not because a lot of people say other big words like, oh, it's leadership issue. How do you define oh, it's a this an engagement issue. You don't get engagement with engagement. You increase trust that gets engagement or even communication. I was a communication undergrad, but it's never a communication issue at the core. Clear is trust and unclear isn't. Compassion is trusted. You know Uncompassionate isn't incompetent. Isn't competent is you go by these eight. You can solve the real.

Issue.

You went through. You touched on this a little bit, but when it's broken, when this trust has been just the legs taken out from underneath it. How do we rebuild? I mean, it has to be a process. It's more than just totally well, it's going to be okay. Let's get this bandaid. It has to be more than that. How do we build it?

You're right on on that. So there's a ten step process. I have it in the book. Whether you're an organization with an oil spill or you're an individual with a moral failure at the top. But let me just for this time, say the number one. What it at the end of the day, it comes down to one thing, one most important thing. If you ever have the opportunity to rebuild trust, it always comes down to this. And it is not the apology. I'm not saying you don't need to apologize. I mean, you know, but the problem is and that can open the door of communication. But it's never that's not where trust is rebuilt. People say, I'm sorry I'm late. No you're not. You're late all the time. It's not the apology that rebuilds trust. The only way to rebuild trust, whether a big organizational issue or an individual issue is to make and keep a new commitment. That's the only way trust is ever rebuilt.

Mm.

You've spent years obviously studying this topic. You've written several books on it. Was there a broken trust that happened that you said, you know what, this is an issue we've got to address in all facets of life?

You know, I my epiphany happened 25 or 30 years ago. Most people weren't talking about trust. Now everybody's talking about it with and mostly without research. But but I really I was looking at a situation and I thought, man, it doesn't seem that that's a leadership issue. It doesn't. They say it's leadership, but they don't trust the guy. And I started looking at the next issue of that. It's a sales thing.

But.

I don't think they trust. I think it just kind of a epiphany. I don't know what God was doing or, you know, leading, but it was just kind of this this light bulb went on. I remember I was speaking at a big event, um, in, uh, Arizona, and I was just on the deck kind of mulling this over. And so I started to see everything as trust issues. And now, you know, one of the boards I'm on, uh, in Washington, DC, I'm the only non member of Congress that brings Republicans and Democrats together. And it's amazing how people, by the way, can rebuild trust. And you see what happened in Rwanda after the genocide. And you see some of the work we've gotten to be a part of in Kenya. And you see, you know, President Kenyatta and Raila Odinga come together and you watch what happened when they actually started to rebuild trust in a whole part of the world. And and so I see I kind of see everything as trust issues. And really what I've seen is huge impact. You know, I've seen, you know, people say it tripled their sales this work, I've seen it drop attrition rates by millions of dollars. I've seen people say it saved their marriage, but the biggest thing is it's changed me. So I as a dad, as a leader, I'm passionate about this work because I've seen it firsthand, change me and others. And so I think what I've seen is really everything. Not with ego, but if people can see the issue as a trust issue and solve it against these, instead of kind of trite big words, they say, oh, if I was more clear here, that's what I meant by communication. Oh, if I showed more compassion, that would build trust, that would have this happen. They start to solve the real issue. And that's been that's been a privilege to see, um, and exciting.

You've pulled us back to Scripture throughout this conversation. How important is it that we can talk about trust all you want, but there's going to be some time down the road where I'm going to lose somebody's trust, or they're going to lose trust in me. We're human. Sure. How important is it, though, that we serve a God who is always trustworthy.

Well, I mean, this is this is everything we have. One place, one place we can put all our trust, one place all humans, all even high integrity. Good people are imperfect in this world. And so having a place that is solid, having a place we can be fully confident in having a God and truth and His Word that we can stand on that gives that helps us. And really what is an example of trustworthiness is so powerful. I found, you know, in all this work, I talk about being trusted, like people say. I think Forbes a month ago said, I'm the, you know, global authority on on trust or whatever, put my book as the top book of the year. And, you know, you have all these things. And a lot of my work in the corporate world is about being trusted because, you know, when they're most trusted, they can be most, um, successful, like helping, you know, people, be the companies, be the most trusted in their industry. And so friends of mine have asked, is it about being trusted or trustworthy? And I said, of course, at the end of the day.

You can.

Take these pillars of trust and manipulate them to look trusted without actually being worthy of it. At the end of the day, for the believer, the call is to be trustworthy, not just trusted. And that's, you know, really living out these pillars of trust that that originally, of course, God called us to. But, you know, it means everything to, to, um, have this example of trust with this had this conviction that we know God is trustworthy and, um, and then follow that example and seek to be actually trustworthy, not just trusted.

Um, the.

Book is Trust Matters more than ever 40 Proven Tools to Lead better, grow faster, and Build Trust now, David Haussegger, thank you so much for joining us to talk all about this today.

Thank you so much. Have a great day.

Mornings with Eric and Brigitte

Mornings with Eric and Brigitte helps start your day with spiritual encouragement, fresh conversatio 
Social links
Follow podcast
Recent clips
Browse 2,489 clip(s)