The global tech outage on Friday plunged the world into a pre-technology world that felt unfamiliar and primitive, with flights grounded, health services disrupted, payment systems crashing and access to Microsoft services effectively blocked. It was eventually traced back to a cybersecurity firm called CrowdStrike, which provides software to a wide range of industries. CF Fong, executive chairman of LGMS Bhd, with the benefit of hindsight, talks about what happened, its impact and how we can prepare if this happens again.

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