Today we’re going to talk about a company whose products and services are used by over 1.4 million customers and over a billion users in more than180 countries. 

Make a guess – how does eSignature company DocuSign sound? Founded in 2003, DocuSign is a pioneer of electronic signatures and helps businesses automate how they prepare, sign, act on and manage agreements. Put simply, it is a tech firm that allows users to digitally sign in a secure manner.

DocuSign’s platforms currently have over 400 pre-built integrations with popular business applications, and is also able to seamlessly connect with customers’ websites, mobile apps and custom workflows. 

The firm sees millions of transactions a day and counts some of the biggest corporations as its customers – with Singtel, CapitaLand, Canva, Tokopedia and Guzman Y Gomez among those using its services. 

In particular, it saw a boom in demand over the pandemic as businesses shifted their operations online. But with the resumption of in-person meetings post-pandemic, what will this mean for DocuSign when it comes down to finances?

Speaking of the future, the firm is doubling down on innovation. One of its most recent features allows users to send real-time notifications on WhatsApp that directly link to agreements to enable quick and secure signing. But how crucial is innovation to top and bottom lines for DocuSign? 

Meanwhile, - Reuters reported in January that Bain Capital and Hellman & Friedman are competing to acquire the firm with a market value of about US$12.5 billion. But what can we expect on this front?

On Under the Radar, The Evening Runway’s finance presenter Chua Tian Tian posed these questions to Shaun McLagan, Group VP and General Manager for APJ, DocuSign.