Passengers' satisfaction with taxi and private-hire car services dropped in 2022, with the score for wait time falling the most at 6.9,  a drop from the 7.6 in 202. That's according to the Public Transport Council’s 2022 Point-to-Point Transport Services Customer Satisfaction Survey (PCSS).

P2P services received a mean satisfaction score of 8.0 in 2022, compared to 8.4 in 2021. 

To find out more about the (P2P) Services Customer Satisfaction Survey results, we speak to Transport Analyst Dr Walter Theseira who's also an Associate Professor, Economics, Singapore University of Social Sciences.

Passengers' satisfaction with taxi and private-hire car services dropped in 2022, with the score for wait time falling the most at 6.9,  a drop from the 7.6 in 202. That's according to the Public Transport Council’s 2022 Point-to-Point Transport Services Customer Satisfaction Survey (PCSS).
P2P services received a mean satisfaction score of 8.0 in 2022, compared to 8.4 in 2021. 
To find out more about the (P2P) Services Customer Satisfaction Survey results, we speak to Transport Analyst Dr Walter Theseira who's also an Associate Professor, Economics, Singapore University of Social Sciences.

Get a head start to your work day with Ryan Huang, Emaad Akhtar and Audrey Siek from 6am to 9am. 

Listen to insightful discussions on the stories and issues that matter the most to you and be apprised of the markets and the companies to watch.

Get a head start to your work day with Ryan Huang, Emaad Akhtar and Audrey Siek from 6am to 9am. 
Listen to insightful discussions on the stories and issues that matter the most to you and be apprised of the markets and the companies to watch.

Breakfast with Ryan Huang, Emaad Akhtar and Audrey Siek

Get a head start on your workday with Ryan Huang, Emaad Akhtar and Audrey Siek from 6 am to 9 am. 

Listen to insightful discussions on the stories and issues that matter the most to you and be apprised of the markets and the companies to watch.

Get a head start on your workday with Ryan Huang, Emaad Akhtar and Audrey Siek from 6 am to 9 am. 
Listen to insightful discussions on the stories and issues that matter the most to you and be apprised of the markets and the companies to watch.

Breakfast with Ryan Huang, Emaad Akhtar and Audrey Siek (6am-9am)

Why It Matters:  Reaction to P2P satisfaction survey among commuters

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