Passengers' satisfaction with taxi and private-hire car services dropped in 2022, with the score for wait time falling the most at 6.9,  a drop from the 7.6 in 202. That's according to the Public Transport Council’s 2022 Point-to-Point Transport Services Customer Satisfaction Survey (PCSS).

P2P services received a mean satisfaction score of 8.0 in 2022, compared to 8.4 in 2021. 

To find out more about the (P2P) Services Customer Satisfaction Survey results, we speak to Transport Analyst Dr Walter Theseira who's also an Associate Professor, Economics, Singapore University of Social Sciences.

Passengers' satisfaction with taxi and private-hire car services dropped in 2022, with the score for wait time falling the most at 6.9,  a drop from the 7.6 in 202. That's according to the Public Transport Council’s 2022 Point-to-Point Transport Services Customer Satisfaction Survey (PCSS).
P2P services received a mean satisfaction score of 8.0 in 2022, compared to 8.4 in 2021. 
To find out more about the (P2P) Services Customer Satisfaction Survey results, we speak to Transport Analyst Dr Walter Theseira who's also an Associate Professor, Economics, Singapore University of Social Sciences.

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Start your day with the stories shaping Singapore &mdash; and your place in it.
Join Neil Humphreys and Audrey Siek as they cover the biggest headlines, trending topics, and everyday conversations, unpacked through fresh perspectives, expert insights, and engaging discussion. From current affairs and social issues to lifestyle trends and community voices, each segment offers a different lens on what&rsquo;s happening &mdash; and what&rsquo;s worth your attention.
And it&rsquo;s not just talk &mdash; it&rsquo;s your voice. Through polls, messages, and live call-ins, listeners are part of the conversation, sharing their views and shaping the discussion in real time. With a mix of clarity, curiosity, and personality, Let&rsquo;s Talk, Singapore keeps you informed, connected, and ready for the day ahead.

Let's Talk, Singapore with Neil Humphreys and Audrey Siek

Why It Matters:  Reaction to P2P satisfaction survey among commuters