Passengers' satisfaction with taxi and private-hire car services dropped in 2022, with the score for wait time falling the most at 6.9,  a drop from the 7.6 in 202. That's according to the Public Transport Council’s 2022 Point-to-Point Transport Services Customer Satisfaction Survey (PCSS).

P2P services received a mean satisfaction score of 8.0 in 2022, compared to 8.4 in 2021. 

To find out more about the (P2P) Services Customer Satisfaction Survey results, we speak to Transport Analyst Dr Walter Theseira who's also an Associate Professor, Economics, Singapore University of Social Sciences.