If you’ve ever dreaded listening to on-hold music as you wait for your customer service agent, you’re not alone. 

According to a study by the Qualtrics XM Institute, Singaporeans find themselves spending more time waiting on customer service teams, with almost half of the respondents leaving with unresolved problems. 

Bruce Temkin, Head of Qualtrics XM Instituteshares his insights on the matter andexplains why empathy could be the missing factor in the business equation.

If you’ve ever dreaded listening to on-hold music as you wait for your customer service agent, you’re not alone. 
According to a study by the Qualtrics XM Institute, Singaporeans find themselves spending more time waiting on customer service teams, with almost half of the respondents leaving with unresolved problems. 
Bruce Temkin, Head of Qualtrics XM Institute shares his insights on the matter and explains why empathy could be the missing factor in the business equation.

From current affairs and social issues to lifestyle trends and community voices, each segment offers a different lens on what’s happening — and what’s worth your attention.

Start your day with the stories shaping Singapore — and your place in it.

Join Neil Humphreys and Audrey Siek as they cover the biggest headlines, trending topics, and everyday conversations, unpacked through fresh perspectives, expert insights, and engaging discussion. From current affairs and social issues to lifestyle trends and community voices, each segment offers a different lens on what’s happening — and what’s worth your attention.

And it’s not just talk — it’s your voice. Through polls, messages, and live call-ins, listeners are part of the conversation, sharing their views and shaping the discussion in real time. With a mix of clarity, curiosity, and personality, Let’s Talk, Singapore keeps you informed, connected, and ready for the day ahead.

Start your day with the stories shaping Singapore &mdash; and your place in it.
Join Neil Humphreys and Audrey Siek as they cover the biggest headlines, trending topics, and everyday conversations, unpacked through fresh perspectives, expert insights, and engaging discussion. From current affairs and social issues to lifestyle trends and community voices, each segment offers a different lens on what&rsquo;s happening &mdash; and what&rsquo;s worth your attention.
And it&rsquo;s not just talk &mdash; it&rsquo;s your voice. Through polls, messages, and live call-ins, listeners are part of the conversation, sharing their views and shaping the discussion in real time. With a mix of clarity, curiosity, and personality, Let&rsquo;s Talk, Singapore keeps you informed, connected, and ready for the day ahead.

Let's Talk, Singapore with Neil Humphreys and Audrey Siek

Why are nearly 50% of customer service issues left unresolved in Singapore?