If you’ve ever dreaded listening to on-hold music as you wait for your customer service agent, you’re not alone. 

According to a study by the Qualtrics XM Institute, Singaporeans find themselves spending more time waiting on customer service teams, with almost half of the respondents leaving with unresolved problems. 

Bruce Temkin, Head of Qualtrics XM Instituteshares his insights on the matter andexplains why empathy could be the missing factor in the business equation.

If you’ve ever dreaded listening to on-hold music as you wait for your customer service agent, you’re not alone. 
According to a study by the Qualtrics XM Institute, Singaporeans find themselves spending more time waiting on customer service teams, with almost half of the respondents leaving with unresolved problems. 
Bruce Temkin, Head of Qualtrics XM Institute shares his insights on the matter and explains why empathy could be the missing factor in the business equation.

Get a head start to your work day with Ryan Huang, Emaad Akhtar and Audrey Siek from 6am to 9am. 

Listen to insightful discussions on the stories and issues that matter the most to you and be apprised of the markets and the companies to watch.

Get a head start to your work day with Ryan Huang, Emaad Akhtar and Audrey Siek from 6am to 9am. 
Listen to insightful discussions on the stories and issues that matter the most to you and be apprised of the markets and the companies to watch.

Breakfast with Ryan Huang, Emaad Akhtar and Audrey Siek

Get a head start on your workday with Ryan Huang, Emaad Akhtar and Audrey Siek from 6 am to 9 am. 

Listen to insightful discussions on the stories and issues that matter the most to you and be apprised of the markets and the companies to watch.

Get a head start on your workday with Ryan Huang, Emaad Akhtar and Audrey Siek from 6 am to 9 am. 
Listen to insightful discussions on the stories and issues that matter the most to you and be apprised of the markets and the companies to watch.

Breakfast with Ryan Huang, Emaad Akhtar and Audrey Siek (6am-9am)

Why are nearly 50% of customer service issues left unresolved in Singapore?

Advertisement