If you’ve ever dreaded listening to on-hold music as you wait for your customer service agent, you’re not alone. 

According to a study by the Qualtrics XM Institute, Singaporeans find themselves spending more time waiting on customer service teams, with almost half of the respondents leaving with unresolved problems. 

Bruce Temkin, Head of Qualtrics XM Instituteshares his insights on the matter andexplains why empathy could be the missing factor in the business equation.

If you’ve ever dreaded listening to on-hold music as you wait for your customer service agent, you’re not alone. 
According to a study by the Qualtrics XM Institute, Singaporeans find themselves spending more time waiting on customer service teams, with almost half of the respondents leaving with unresolved problems. 
Bruce Temkin, Head of Qualtrics XM Institute shares his insights on the matter and explains why empathy could be the missing factor in the business equation.

Get a head start to your work day with Ryan Huang, Emaad Akhtar and Audrey Siek from 6am to 9am. 

Listen to insightful discussions on the stories and issues that matter the most to you and be apprised of the markets and the companies to watch.

Get a head start to your work day with Ryan Huang, Emaad Akhtar and Audrey Siek from 6am to 9am. 
Listen to insightful discussions on the stories and issues that matter the most to you and be apprised of the markets and the companies to watch.

Breakfast with Ryan Huang, Emaad Akhtar and Audrey Siek

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.

In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore&rsquo;s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.
In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station.

MONEY FM 89.3

Insightful discussions on the latest market events and the top companies to watch.

Get a head start on your workday with Ryan Huang, Emaad Akhtar and Audrey Siek from 6 am to 9 am. 

Listen to insightful discussions on the stories and issues that matter the most to you and be apprised of the markets and the companies to watch.

Get a head start on your workday with Ryan Huang, Emaad Akhtar and Audrey Siek from 6 am to 9 am. 
Listen to insightful discussions on the stories and issues that matter the most to you and be apprised of the markets and the companies to watch.

Breakfast with Ryan Huang, Emaad Akhtar and Audrey Siek (6am-9am)

Why are nearly 50% of customer service issues left unresolved in Singapore?

Age is just a number! Or so the saying goes.

While that may be true, aging is still a phenomenon that has real-world implications for our physical health and vitality. 

So how do we know if we're aging well?

Experts have identified four, simple at-home tests that may give you an indication of how you're faring.

Give them a go!

 

Presented by Emaad Akhtar, Ryan Huang & Audrey Siek

Produced by Emaad Akhtar

Edited by Trisha Yeong

Music credit: Pixabay & its talented community of contributors

Age is just a number! Or so the saying goes.
While that may be true,&nbsp;aging&nbsp;is still a phenomenon that has real-world implications for our physical health and vitality.&nbsp;
So how do we know if we're aging well?
Experts have identified four, simple at-home tests that may give you an indication of how you're faring.
Give them a go!
&nbsp;
Presented by Emaad Akhtar, Ryan Huang &amp; Audrey Siek
Produced by Emaad Akhtar
Edited by Trisha Yeong
Music credit: Pixabay &amp; its talented community of contributors

Breakfast Bites: 4 at-home tests that reveal how well you’re aging

Oil prices are surging, inflation risks are back in focus, and markets are rotating fast. But where is the smart money actually going?

Dan Koh speaks to Billy Toh, Regional Head of Retail Research, CGS International Securities on how experts position portfolios, from energy and defense plays to AI leaders like NVIDIA and Microsoft, and what investors should watch next.

Oil prices are surging, inflation risks are back in focus, and markets are rotating fast. But where is the smart money actually going?
Dan Koh speaks to Billy Toh, Regional Head of Retail Research, CGS International Securities on how experts position portfolios, from energy and defense plays to AI leaders like NVIDIA and Microsoft, and what investors should watch next.

Bigger Pic: How smart money is positioning between the Iran oil shock and the AI boom

Lululemon beat expectations in its latest earnings, but weaker 2026 guidance, slowing US demand, and a growing boardroom battle sent shares lower.

Dan Koh and Ryan Huang break down the numbers, the strategic shift toward full-price selling, and what investors should watch next.

Lululemon beat expectations in its latest earnings, but weaker 2026 guidance, slowing US demand, and a growing boardroom battle sent shares lower.
Dan Koh and Ryan Huang break down the numbers, the strategic shift toward full-price selling, and what investors should watch next.

Why are nearly 50% of customer service issues left unresolved in Singapore?

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