As digital platforms continue to shape how people discover and evaluate businesses, online reviews have become an increasingly influential part of everyday decision-making. One-star reviews, in particular, can shape perceptions quickly and publicly, often carrying more weight than many positive experiences combined.

Debbie Yong, F&B industry observer and founder of branding and communications agency, Atypical Media & Dr. Jean Lui, Associate Professor of Psychology, SingaporeInstitute of Technology join the Breakfast Show to explore why people leave one-star reviews, how other consumers read and react to them, and how businesses might approach negative feedback in an online setting. 

As digital platforms continue to shape how people discover and evaluate businesses, online reviews have become an increasingly influential part of everyday decision-making. One-star reviews, in particular, can shape perceptions quickly and publicly, often carrying more weight than many positive experiences combined.
Debbie Yong, F&amp;B industry observer and founder of branding and communications agency, Atypical Media &amp; Dr. Jean Lui, Associate Professor of Psychology, Singapore Institute of Technology join the Breakfast Show to explore why people leave one-star reviews, how other consumers read and react to them, and how businesses might approach negative feedback in an online setting.&nbsp;

Insightful discussions on the latest market events and the top companies to watch.

Get a head start to your work day with Ryan Huang, Emaad Akhtar and Audrey Siek from 6am to 9am. 

Listen to insightful discussions on the stories and issues that matter the most to you and be apprised of the markets and the companies to watch.

Get a head start to your work day with Ryan Huang, Emaad Akhtar and Audrey Siek from 6am to 9am. 
Listen to insightful discussions on the stories and issues that matter the most to you and be apprised of the markets and the companies to watch.

Breakfast with Ryan Huang, Emaad Akhtar and Audrey Siek

Get a head start on your workday with Ryan Huang, Emaad Akhtar and Audrey Siek from 6 am to 9 am. 

Listen to insightful discussions on the stories and issues that matter the most to you and be apprised of the markets and the companies to watch.

Get a head start on your workday with Ryan Huang, Emaad Akhtar and Audrey Siek from 6 am to 9 am. 
Listen to insightful discussions on the stories and issues that matter the most to you and be apprised of the markets and the companies to watch.