As digital platforms continue to shape how people discover and evaluate businesses, online reviews have become an increasingly influential part of everyday decision-making. One-star reviews, in particular, can shape perceptions quickly and publicly, often carrying more weight than many positive experiences combined.

Debbie Yong, F&B industry observer and founder of branding and communications agency, Atypical Media & Dr. Jean Lui, Associate Professor of Psychology, SingaporeInstitute of Technology join the Breakfast Show to explore why people leave one-star reviews, how other consumers read and react to them, and how businesses might approach negative feedback in an online setting. 

As digital platforms continue to shape how people discover and evaluate businesses, online reviews have become an increasingly influential part of everyday decision-making. One-star reviews, in particular, can shape perceptions quickly and publicly, often carrying more weight than many positive experiences combined.
Debbie Yong, F&amp;B industry observer and founder of branding and communications agency, Atypical Media &amp; Dr. Jean Lui, Associate Professor of Psychology, Singapore Institute of Technology join the Breakfast Show to explore why people leave one-star reviews, how other consumers read and react to them, and how businesses might approach negative feedback in an online setting.&nbsp;

From current affairs and social issues to lifestyle trends and community voices, each segment offers a different lens on what’s happening — and what’s worth your attention.

Start your day with the stories shaping Singapore — and your place in it.

Join Neil Humphreys and Audrey Siek as they cover the biggest headlines, trending topics, and everyday conversations, unpacked through fresh perspectives, expert insights, and engaging discussion. From current affairs and social issues to lifestyle trends and community voices, each segment offers a different lens on what’s happening — and what’s worth your attention.

And it’s not just talk — it’s your voice. Through polls, messages, and live call-ins, listeners are part of the conversation, sharing their views and shaping the discussion in real time. With a mix of clarity, curiosity, and personality, Let’s Talk, Singapore keeps you informed, connected, and ready for the day ahead.

Start your day with the stories shaping Singapore &mdash; and your place in it.
Join Neil Humphreys and Audrey Siek as they cover the biggest headlines, trending topics, and everyday conversations, unpacked through fresh perspectives, expert insights, and engaging discussion. From current affairs and social issues to lifestyle trends and community voices, each segment offers a different lens on what&rsquo;s happening &mdash; and what&rsquo;s worth your attention.
And it&rsquo;s not just talk &mdash; it&rsquo;s your voice. Through polls, messages, and live call-ins, listeners are part of the conversation, sharing their views and shaping the discussion in real time. With a mix of clarity, curiosity, and personality, Let&rsquo;s Talk, Singapore keeps you informed, connected, and ready for the day ahead.