In Singapore’s move towards a Smart Nation, many seniors, who are less tech-savvy, are the hardest hit.

And as banks move increasingly towards digital-first services and cut down the number of service counters at physical branches, these seniors are struggling to do their banking transactions.

It gets worse for those who are non-english speaking.

How can we help them?

We find out from Kevin Wu, Co-Founder and Managing Director, A.I. Rudder - a Singapore-based Voice A.I. startup that provides automated multilingual support solutions, including dialects.

This podcast is produced and edited by Anthea Ng (nganthea@sph.com.sg)