Duty free and travel retail is a global industry that has generated annual retail sales of US$68.6 bn in 2017. And with the travel and tourism industry on track to make a gradual comeback, players in the space, particularly in the travel retail space are anticipating a new way of travel amongst consumers, with events over the past two years shaping their leisure and spending intentions.

Chris Pok, Chief Executive Officer, KrisShop shares with us how his company is evolving to meet the post Covid-19 consumer demands.