With the accelerated adoption of forward-looking technologies such as Augmented Reality, Artificial Intelligence and Internet of Things, remote support technology will only have a larger role to play in powering Industry 4.0 and the smart factory of tomorrow. Sojung Lee, APAC President, TeamViewer shares the benefits of augmented reality for frontline workers in the sectors of manufacturing, logistics, and service, and how TeamViewer solutions are playing a critical role in helping global organisations to avoid carbon emissions.