A recent report from Zendesk on global CX trends revealed that 68 per cent of APAC leaders see customer experience and support as growing priorities over the next year.

Hugo Mas, Sales Director Asia, Aircall shares his insights on what customers are looking for today and how businesses can better meet those demands.

A recent report from Zendesk on global CX trends revealed that 68 per cent of APAC leaders see customer experience and support as growing priorities over the next year.
Hugo Mas, Sales Director Asia, Aircall shares his insights on what customers are looking for today and how businesses can better meet those demands.

Get a head start to your work day with Ryan Huang, Emaad Akhtar and Audrey Siek from 6am to 9am. 

Listen to insightful discussions on the stories and issues that matter the most to you and be apprised of the markets and the companies to watch.

Get a head start to your work day with Ryan Huang, Emaad Akhtar and Audrey Siek from 6am to 9am. 
Listen to insightful discussions on the stories and issues that matter the most to you and be apprised of the markets and the companies to watch.

Breakfast with Ryan Huang, Emaad Akhtar and Audrey Siek

Get a head start on your workday with Ryan Huang, Emaad Akhtar and Audrey Siek from 6 am to 9 am. 

Listen to insightful discussions on the stories and issues that matter the most to you and be apprised of the markets and the companies to watch.

Get a head start on your workday with Ryan Huang, Emaad Akhtar and Audrey Siek from 6 am to 9 am. 
Listen to insightful discussions on the stories and issues that matter the most to you and be apprised of the markets and the companies to watch.

Breakfast with Ryan Huang, Emaad Akhtar and Audrey Siek (6am-9am)

Mind Your Business: How to recession proof your business with customer experience

Hawker culture in Singapore has been inscribed as Singapore's first element on the UNESCO Representative List of the Intangible Cultural Heritage of Humanity.

But, decades of culinary expertise are at risk of fading, as experienced hawkers gradually retire over the years and fewer new hawkers join the scene.

Just recently, Members of Parliament on both sides of the aisle voted in favour of an amended Progress Singapore Party motion, calling on the government to continue the government's support for hawkers and to grow Singapore’s hawker culture.

On this episode of Morning Shot, Yeo Wan Ling, Assistant Secretary-General & Director, U SME and Women & Family Unit at NTUC shares her insights.

Presented by: Audrey Siek
Produced & Edited by: Yeo Kai Ting (ykaiting@sph.com.sg)
Photo credits: Roots.sg & National Archives of Singapore

Hawker culture in Singapore has been inscribed as Singapore's first element on the UNESCO Representative List of the Intangible Cultural Heritage of Humanity.
But, decades of culinary expertise are at risk of fading, as experienced hawkers gradually retire over the years and fewer new hawkers join the scene.
Just recently, Members of Parliament on both sides of the aisle voted in favour of an amended Progress Singapore Party motion, calling on the government to continue the government's support for hawkers and to grow Singapore’s hawker culture.
On this episode of Morning Shot, Yeo Wan Ling, Assistant Secretary-General &amp; Director, U SME and Women &amp; Family Unit at NTUC shares her insights.
Presented by: Audrey Siek Produced &amp; Edited by: Yeo Kai Ting (<a href="mailto:ykaiting@sph.com.sg">ykaiting@sph.com.sg</a>) Photo credits: Roots.sg &amp; National Archives of Singapore

Morning Shot: Cooking or Cooked - What is the future of Singapore's hawker food prices & culture looking like?

It is a big day today for our P6 students and their parents: PSLE results are out today! 

In light of this, Ryan and Audrey take a look at some exams around the world - different countries have different education systems, of course, some are alot more hardcore than others. Let’s see what life is like for students in some of these places!



Presented by Audrey Siek & Ryan Huang

Produced and Edited by Audrey Siek 

Photo and music credits: Pixabay & its talented community of contributors

It is a big day today for our P6 students and their parents: PSLE results are out today! 
In light of this, Ryan and Audrey take a look at some exams around the world - different countries have different education systems, of course, some are alot more hardcore than others. Let’s see what life is like for students in some of these places!
 
Presented by Audrey Siek &amp; Ryan Huang
Produced and Edited by Audrey Siek 
Photo and music credits: Pixabay &amp; its talented community of contributors

Breakfast Bites: PSLE Results come out today! What're the world's toughest tests?

As SMEs embrace AI to enhance productivity and innovation, Microsoft’s Copilot for SMEs programme is providing vital support, especially for businesses with limited resources.

Through subsidies and tailored resources, the programme equips SMEs with tools for effective AI adoption, enabling them to stay competitive.

But what challenges do SMEs face on their AI journey, and how can they best leverage these resources to succeed?

We explore these questions with Joanna Lim, SMB Lead for Microsoft ASEA & Shawn Lee, Chief Operating Officer at Crestar. 



Presented by Ryan Huang 

This podcast is produced and edited by Anthea Ng (nganthea@sph.com.sg)

She produces Mind Your Business, Biz-How-To and Breakfast Special segments on the Breakfast Show.

Do contact her for topics: C-Suite, SME, Startups, Health-tech, Sustainability, Property, Intergenerational Family Business, Industry Outlook, Fintech and trending businesses in town.

As SMEs embrace AI to enhance productivity and innovation, Microsoft’s Copilot for SMEs programme is providing vital support, especially for businesses with limited resources.
Through subsidies and tailored resources, the programme equips SMEs with tools for effective AI adoption, enabling them to stay competitive.
But what challenges do SMEs face on their AI journey, and how can they best leverage these resources to succeed?
We explore these questions with Joanna Lim, SMB Lead for Microsoft ASEA &amp; Shawn Lee, Chief Operating Officer at Crestar. 
 
Presented by Ryan Huang 
This podcast is produced and edited by Anthea Ng (<a href="mailto:nganthea@sph.com.sg">nganthea@sph.com.sg</a>)
She produces Mind Your Business, Biz-How-To and Breakfast Special segments on the Breakfast Show.
Do contact her for topics: C-Suite, SME, Startups, Health-tech, Sustainability, Property, Intergenerational Family Business, Industry Outlook, Fintech and trending businesses in town.

Mind Your Business: How to recession proof your business with customer experience

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