A recent report from Zendesk on global CX trends revealed that 68 per cent of APAC leaders see customer experience and support as growing priorities over the next year.

Hugo Mas, Sales Director Asia, Aircall shares his insights on what customers are looking for today and how businesses can better meet those demands.

A recent report from Zendesk on global CX trends revealed that 68 per cent of APAC leaders see customer experience and support as growing priorities over the next year.
Hugo Mas, Sales Director Asia, Aircall shares his insights on what customers are looking for today and how businesses can better meet those demands.

Get a head start to your work day with Ryan Huang, Emaad Akhtar and Audrey Siek from 6am to 9am. 

Listen to insightful discussions on the stories and issues that matter the most to you and be apprised of the markets and the companies to watch.

Get a head start to your work day with Ryan Huang, Emaad Akhtar and Audrey Siek from 6am to 9am. 
Listen to insightful discussions on the stories and issues that matter the most to you and be apprised of the markets and the companies to watch.

Breakfast with Ryan Huang, Emaad Akhtar and Audrey Siek

Get a head start on your workday with Ryan Huang, Emaad Akhtar and Audrey Siek from 6 am to 9 am. 

Listen to insightful discussions on the stories and issues that matter the most to you and be apprised of the markets and the companies to watch.

Get a head start on your workday with Ryan Huang, Emaad Akhtar and Audrey Siek from 6 am to 9 am. 
Listen to insightful discussions on the stories and issues that matter the most to you and be apprised of the markets and the companies to watch.

Breakfast with Ryan Huang, Emaad Akhtar and Audrey Siek (6am-9am)

Mind Your Business: How to recession proof your business with customer experience

Willie Keng catches up with Ben Luk, Senior Multi Asset Strategist at State Street Global Markets, to talk about the trajectory of the US dollar and Asian currencies; attractive sectors for investors in the equities space; why emerging markets are continuing to struggle; and the impact of potential Fed rate cuts on South-east Asia.

Presented and produced by Willie Keng

Edited by Emaad Akhtar

Willie Keng catches up with Ben Luk, Senior Multi Asset Strategist at State Street Global Markets, to talk about the trajectory of the US dollar and Asian currencies; attractive sectors for investors in the equities space; why emerging markets are continuing to struggle; and the impact of potential Fed rate cuts on South-east Asia.
Presented and produced by Willie Keng
Edited by Emaad Akhtar

Bigger Picture: Why are emerging markets continuing to struggle?

"Avoid complacency but don't adopt “catastrophic thinking”.

Speaking at the recent Ecosperity Week organised by Temasek, Singapore President Tharman Shanmugaratnam says that the investment needed to push us along on our net-zero journey is not a cost.

Drawing from a buzz phrase made popular by the Chinese, Mr Tharman noted that too much climate pessimism leads to people ‘lying flat’.

On this episode of Morning Shot, Zhu Wenjun, Deputy Director of the Insurance Risk and Finance Research Centre and Associate Professor at NTU’s Nanyang Business School weighs in on the importance of public-private partnerships in the climate space, and the shift in thinking towards tackling the triple crises of climate, water and biodiversity crises together.

Presented by: Audrey Siek

Produced & Edited by: Yeo Kai Ting (ykaiting@sph.com.sg)

Photo credits: pixabay & its talented community of contributors 

"Avoid complacency but don't adopt “catastrophic thinking”.
Speaking at the recent Ecosperity Week organised by Temasek, Singapore President Tharman Shanmugaratnam says that the investment needed to push us along on our net-zero journey is not a cost.
Drawing from a buzz phrase made popular by the Chinese, Mr Tharman noted that too much climate pessimism leads to people ‘lying flat’.
On this episode of Morning Shot, Zhu Wenjun, Deputy Director of the Insurance Risk and Finance Research Centre and Associate Professor at NTU’s Nanyang Business School weighs in on the importance of public-private partnerships in the climate space, and the shift in thinking towards tackling the triple crises of climate, water and biodiversity crises together.
Presented by: Audrey Siek
Produced &amp; Edited by: Yeo Kai Ting (<a href="mailto:ykaiting@sph.com.sg">ykaiting@sph.com.sg</a>)
Photo credits: pixabay &amp; its talented community of contributors

Morning Shot: Why are the trillions of dollars needed for net-zero not a cost?

The world is marking English Language Day at the UN; a day to celebrate multilingualism and cultural diversity. We also use it to marvel at the development and usage of the language, which is the most-spoken language in the world (including native and non-native speakers).

Audrey quizzes Emaad about some fun facts about the language, and tests his skills in pronouncing the longest word ever. Try it out for yourself: Pneumonoultramicroscopicsilicovolcanoconiosis!



Presented by Audrey Siek and Emaad Akhtar

Produced and edited by Audrey Siek

Music credits: Pixabay & its talented community of contributors 

The world is marking English Language Day at the UN; a day to celebrate multilingualism and cultural diversity. We also use it to marvel at the development and usage of the language, which is the most-spoken language in the world (including native and non-native speakers).
Audrey quizzes Emaad about some fun facts about the language, and tests his skills in pronouncing the longest word ever. Try it out for yourself: Pneumonoultramicroscopicsilicovolcanoconiosis!
 
Presented by Audrey Siek and Emaad Akhtar
Produced and edited by Audrey Siek
Music credits: Pixabay &amp; its talented community of contributors

Mind Your Business: How to recession proof your business with customer experience

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