Why do some people still get their message across when the receiver is angry while the rest of us feel like we are hitting a brick wall in our struggle to be heard?

In this episode, Michelle Martin explores Just Listen by Mark Goulston, a psychiatrist who trained FBI hostage negotiators and argues that influence begins not with speaking, not with persuasion but with an act that lowers resistance.

Discover practical techniques to build empathy, defuse conflict, and connect with even the most difficult people. 

Why do some people still get their message across when the receiver is angry while the rest of us feel like we are hitting a brick wall in our struggle to be heard?
In this episode, Michelle Martin explores&nbsp;Just Listen&nbsp;by Mark Goulston, a psychiatrist who trained FBI hostage negotiators and argues that influence begins not with speaking, not with persuasion but with an act that lowers resistance.
Discover practical techniques to build empathy, defuse conflict, and connect with even the most difficult people.&nbsp;

Start your day on a positive note with Live Well with Michelle Martin.

Start your day on a positive note with Live Well with Michelle Martin.

The show explores wellbeing in all its dimensions — from self-awareness and personal growth to money, investing, and everyday lifestyle. Through thoughtful interviews and engaging conversations, Michelle speaks with experts and changemakers on living and ageing well, while helping you discover new ideas — from great books on READ and inspiring voices on INFLUENCE, to practical financial insights on MONEY AND ME.

In a fast-moving world that can often feel overwhelming, Live Well offers a refreshing counterpoint — with insights, ideas and stories that help you feel informed, empowered and ready to take on the day.

Start your day on a positive note with Live Well with Michelle Martin.
The show explores wellbeing in all its dimensions &mdash; from self-awareness and personal growth to money, investing, and everyday lifestyle. Through thoughtful interviews and engaging conversations, Michelle speaks with experts and changemakers on living and ageing well, while helping you discover new ideas &mdash; from great books on READ and inspiring voices on INFLUENCE, to practical financial insights on MONEY AND ME.
In a fast-moving world that can often feel overwhelming, Live Well offers a refreshing counterpoint &mdash; with insights, ideas and stories that help you feel informed, empowered and ready to take on the day.