Why do some people still get their message across when the receiver is angry while the rest of us feel like we are hitting a brick wall in our struggle to be heard?

In this episode, Michelle Martin explores Just Listen by Mark Goulston, a psychiatrist who trained FBI hostage negotiators and argues that influence begins not with speaking, not with persuasion but with an act that lowers resistance.

Discover practical techniques to build empathy, defuse conflict, and connect with even the most difficult people.