When critical illness strikes, families are often thrust into a world of uncertainty, fear and impossible decisions.

A new programme aims to bring comfort, communication and intentional "gentleness" into one of the most high-tech environments in healthcare.

What does a kinder ICU look like, and why could it change thousands of lives?

7,600 patients are expected to benefit from it. Tan Tock Seng Hospital (TTSH) and the National University Hospital (NUH) have launched "A Kinder ICU" supported by Lien Foundation with a combined investment of $3.93 million.

Ms Luo Ren, Programme Director, Lien Foundation & Adj A/Prof Poi Choo Hwee, Clinical Lead of ICU-Palliative Care Service Senior Consultant, Department of Palliative Medicine, Tan Tock Seng Hospital share more with Michelle Martin.