In today’s ultra-demanding marketplace, consumers expect more. But organisations often struggle to meet their demands. And when it comes to communication, a frustrating experience can be the difference between a sale and a disgruntled ex-customer.

So how can companies better serve customers, boost the experience, and separate from the pack? Kate Liew, Senior Marketing Director, APAC explains.

In today’s ultra-demanding marketplace, consumers expect more. But organisations often struggle to meet their demands. And when it comes to communication, a frustrating experience can be the difference between a sale and a disgruntled ex-customer. So how can companies better serve customers, boost the experience, and separate from the pack? Kate Liew, Senior Marketing Director, APAC explains.

Your Way Home with Hongbin Jeong is your 4–8pm drive companion, guiding you through the day’s biggest headlines, trending conversations and the issues shaping Singapore and the world.

From news and current affairs to lifestyle insights and generational perspectives, the show helps you make sense of what’s happening — with clarity, context and a touch of personality.

Whether you’re catching up after a long day or tuning in on the move, Your Way Home keeps you informed, engaged and connected — all the way home.

And she closes the day with a song that says it all.

Your Way Home with Hongbin Jeong is your 4&ndash;8pm drive companion, guiding you through the day&rsquo;s biggest headlines, trending conversations and the issues shaping Singapore and the world.
From news and current affairs to lifestyle insights and generational perspectives, the show helps you make sense of what&rsquo;s happening &mdash; with clarity, context and a touch of personality.
Whether you&rsquo;re catching up after a long day or tuning in on the move, Your Way Home keeps you informed, engaged and connected &mdash; all the way home.
And she closes the day with a song that says it all.

Your Way Home with Hongbin Jeong

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.

In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore&rsquo;s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.
In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station.

MONEY FM 89.3

Your Way Home with Hongbin Jeong is your 4–8pm drive companion,

Why It Matters: The transformative impact of AI in customer engagement

A student in the US was suspended after bringing a cup of coffee to class and refusing to throw it away. Both student and parent argue that this new rule was not properly communicated to them as there was no 'official' announcement.

On What's Trending, Nadiah Koh and Nazirul Asrar discuss the incident, which has sparked a debate over strict school rules, discipline, and whether some rules go too far. 

A student in the US was suspended after bringing a cup of coffee to class and refusing to throw it away. Both student and parent argue that this new rule was not properly communicated to them as there was no 'official' announcement.
On What's Trending, Nadiah Koh and Nazirul Asrar discuss the incident, which has sparked a debate over strict school rules, discipline, and whether some rules go too far.&nbsp;

What's Trending: High school student suspended over a cup of coffee. Are school rules getting crazier?

Oil prices have surged back above US$100 a barrel as attacks disrupt key energy and shipping routes across the Middle East.

A drone strike has shut down part of Saudi Arabia’s East-West pipeline, threatening a route that can move Saudi crude without passing through the Strait of Hormuz. Meanwhile, vessels have come under attack in the Strait of Hormuz, with tensions also rising around the Bab el-Mandeb, two critical chokepoints for global energy shipments.

So how serious is the threat to global oil supplies? And if higher oil and shipping costs persist, how could this ripple through to Singapore?

On The Big Story, Hongbin Jeong speaks with Mukesh Sahdev, Founder and CEO of XAnalysts, to find out more. 

Oil prices have surged back above US$100 a barrel as attacks disrupt key energy and shipping routes across the Middle East.
A drone strike has shut down part of Saudi Arabia&rsquo;s East-West pipeline, threatening a route that can move Saudi crude without passing through the Strait of Hormuz. Meanwhile, vessels have come under attack in the Strait of Hormuz, with tensions also rising around the Bab el-Mandeb, two critical chokepoints for global energy shipments.
So how serious is the threat to global oil supplies? And if higher oil and shipping costs persist, how could this ripple through to Singapore?
On The Big Story, Hongbin Jeong&nbsp;speaks with Mukesh Sahdev, Founder and CEO of XAnalysts, to find out more.&nbsp;

The Big Story: Oil is back above US$100. What does it mean for Singaporeans?

Singapore is ageing fast, with seniors aged 65 and above now making up more than one in five residents. But while much of the conversation around an ageing population focuses on who will care for our seniors, what if we also asked what our seniors can contribute?

Seniors at Lucky Haven are teaching carrom, running AI workshops and connecting with younger generations, showing that growing older doesn't mean stepping away from society.

Could Singapore start seeing seniors not just as recipients of care, but as people with skills, experience and plenty to give back?

Hongbin Jeong speaks with Dr Tan Cheng Kok, a senior volunteer and AI trainer at Lucky Haven, and Dixon Lim, Executive Director of Antica Community Development and Services, to find out more.

Singapore is ageing fast, with seniors aged 65 and above now making up more than one in five residents.&nbsp;But while much of the conversation around an ageing population focuses on who will care for our seniors, what if we also asked what our seniors can contribute?
Seniors at Lucky Haven are teaching carrom, running AI workshops and connecting with younger generations, showing that growing older doesn't mean stepping away from society.
Could Singapore start seeing seniors not just as recipients of care, but as people with skills, experience and plenty to give back?
Hongbin Jeong speaks with Dr Tan Cheng Kok, a senior volunteer and AI trainer at Lucky Haven, and Dixon Lim, Executive Director of Antica Community Development and Services, to find out more.

Why It Matters: The transformative impact of AI in customer engagement

In 2 playlist(s)

Your Way Home with Hongbin Jeong

Social links

Follow podcast

Recent clips