In today’s ultra-demanding marketplace, consumers expect more. But organisations often struggle to meet their demands. And when it comes to communication, a frustrating experience can be the difference between a sale and a disgruntled ex-customer.

So how can companies better serve customers, boost the experience, and separate from the pack? Kate Liew, Senior Marketing Director, APAC explains.

In today’s ultra-demanding marketplace, consumers expect more. But organisations often struggle to meet their demands. And when it comes to communication, a frustrating experience can be the difference between a sale and a disgruntled ex-customer. So how can companies better serve customers, boost the experience, and separate from the pack? Kate Liew, Senior Marketing Director, APAC explains.

Your Way Home with Hongbin Jeong is your 4–8pm drive companion, guiding you through the day’s biggest headlines, trending conversations and the issues shaping Singapore and the world.

From news and current affairs to lifestyle insights and generational perspectives, the show helps you make sense of what’s happening — with clarity, context and a touch of personality.

Whether you’re catching up after a long day or tuning in on the move, Your Way Home keeps you informed, engaged and connected — all the way home.

And she closes the day with a song that says it all.

Your Way Home with Hongbin Jeong is your 4&ndash;8pm drive companion, guiding you through the day&rsquo;s biggest headlines, trending conversations and the issues shaping Singapore and the world.
From news and current affairs to lifestyle insights and generational perspectives, the show helps you make sense of what&rsquo;s happening &mdash; with clarity, context and a touch of personality.
Whether you&rsquo;re catching up after a long day or tuning in on the move, Your Way Home keeps you informed, engaged and connected &mdash; all the way home.
And she closes the day with a song that says it all.

Your Way Home with Hongbin Jeong

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.

In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore&rsquo;s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.
In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station.

MONEY FM 89.3

Your Way Home with Hongbin Jeong is your 4–8pm drive companion,

Why It Matters: The transformative impact of AI in customer engagement

The Johor Bahru-Singapore RTS Link is still months away from launching, but it's already raising big questions for businesses on both sides of the Causeway. A new study estimates Singaporeans could spend more than S$1 billion extra in Johor Bahru every year once the rail link opens in 2027, with spending flowing out of Singapore expected to far exceed what Malaysian visitors spend here.

Will cheaper shopping, dining and entertainment in JB lure even more Singaporeans across the border? What does this mean for Singapore's retailers, F&B operators and the wider economy? 

On The Big Story, Hongbin Jeong speaks with Terence Fan, Assistant Professor of Strategic Management & Entrepreneurship at Singapore Management University, to find out more.

The Johor Bahru-Singapore RTS Link is still months away from launching, but it's already raising big questions for businesses on both sides of the Causeway. A new study estimates Singaporeans could spend&nbsp;more than S$1 billion extra in Johor Bahru every year once the rail link opens in 2027, with spending flowing out of Singapore expected to far exceed what Malaysian visitors spend here.
Will cheaper shopping, dining and entertainment in JB lure even more Singaporeans across the border? What does this mean for Singapore's retailers, F&amp;B operators and the wider economy?&nbsp;
On The Big Story, Hongbin Jeong speaks with&nbsp;Terence Fan, Assistant Professor of Strategic Management &amp; Entrepreneurship at Singapore Management University, to find out more.

The Big Story: Will the RTS Link cost Singapore $1 billion a year?

Jalan Besar is home to residents from all walks of life, from young families and working adults to seniors who have lived in the neighbourhood for decades. As communities become more diverse and fast-paced, creating meaningful opportunities for different generations to connect has become increasingly important.

Through initiatives such as family carnivals, volunteer programmes and the Horizons @ Jalan Besar masterplan, the GRC is finding new ways to bring residents together. So how do you build a neighbourhood where people of all ages don't just live alongside one another, but genuinely connect?

On The Agenda, Hongbin Jeong speaks with Shawn Loh, MP for Jalan Besar GRC, to find out more.

Jalan Besar is home to residents from all walks of life, from young families and working adults to seniors who have lived in the neighbourhood for decades. As communities become more diverse and fast-paced, creating meaningful opportunities for different generations to connect has become increasingly important.
Through initiatives such as family carnivals, volunteer programmes and the Horizons @ Jalan Besar masterplan, the GRC is finding new ways to bring residents together. So how do you build a neighbourhood where people of all ages don't just live alongside one another, but genuinely connect?
On The Agenda, Hongbin Jeong speaks with Shawn Loh, MP for Jalan Besar GRC, to find out more.

The Agenda: How Jalan Besar's community initiatives bridge the generation gap today

On What's Trending, Hongbin Jeong and Nadiah Koh unpack the Grab ride that's gone viral after an actress and model claimed a driver handed her a wet tissue, only to ask for $2 at the end of the trip. Things allegedly escalated further when she questioned the charge, with claims that she wasn't allowed to leave the car until she paid.

Was the driver simply charging for something that wasn't free, or should he have made the cost clear from the start? The duo also hears listeners' most unforgettable ride-hailing horror stories, from awkward conversations to wrong turns and everything in between. 

On What's Trending, Hongbin Jeong and Nadiah Koh unpack the Grab ride that's gone viral after an actress and model claimed a driver handed her a wet tissue, only to ask for $2 at the end of the trip. Things allegedly escalated further when she questioned the charge, with claims that she wasn't allowed to leave the car until she paid.
Was the driver simply charging for something that wasn't free, or should he have made the cost clear from the start? The duo also hears listeners' most unforgettable ride-hailing horror stories, from awkward conversations to wrong turns and everything in between.&nbsp;

Why It Matters: The transformative impact of AI in customer engagement

In 2 playlist(s)

Your Way Home with Hongbin Jeong

Social links

Follow podcast

Recent clips