In today’s ultra-demanding marketplace, consumers expect more. But organisations often struggle to meet their demands. And when it comes to communication, a frustrating experience can be the difference between a sale and a disgruntled ex-customer.

So how can companies better serve customers, boost the experience, and separate from the pack? Kate Liew, Senior Marketing Director, APAC explains.

In today’s ultra-demanding marketplace, consumers expect more. But organisations often struggle to meet their demands. And when it comes to communication, a frustrating experience can be the difference between a sale and a disgruntled ex-customer. So how can companies better serve customers, boost the experience, and separate from the pack? Kate Liew, Senior Marketing Director, APAC explains.

Money Matters is your guide to navigating the day's most important topics, from politics and current affairs to wealth management and trending issues. Every evening, the team delivers insightful discussions on business news, market movements, and the latest in alternative assets. Whether navigating the political landscape, understanding the economy, or uncovering emerging investment opportunities, Money Matters keeps you informed and ahead of the curve. Tune in daily to Hongbin Jeong and Chua Tian Tian from 4 pm to 7 pm on MONEY FM 89.3.

Money Matters is your guide to navigating the day's most important topics, from politics and current affairs to wealth management and trending issues. Every evening, the team delivers insightful discussions on business news, market movements, and the latest in alternative assets. Whether navigating the political landscape, understanding the economy, or uncovering emerging investment opportunities, Money Matters keeps you informed and ahead of the curve. Tune in daily to Hongbin Jeong and Chua Tian Tian from 4 pm to 7 pm on MONEY FM 89.3.

Money Matters with Hongbin Jeong and Chua Tian Tian

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.

In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore&rsquo;s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.
In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station.

MONEY FM 89.3

Your evening guide to the day's most important topics — navigate the key events in politics, business, markets, wealth management, and top investment opportunities. Keeps you informed and ahead of the curve, daily.

Money Matters with Hongbin Jeong and Chua Tian Tian (4pm - 7pm)

Why It Matters: The transformative impact of AI in customer engagement

2025 has been anything but a straight line for Asian currencies. Some have surprised with resilience, others have slid to record lows, all shaped by global volatility, domestic pressures, and a shifting US dollar. From the Indian rupee’s struggles to the Malaysian ringgit’s standout run, it’s been a year of clear winners and losers. So who came out on top, who fell behind, and what does it mean for FX risks and opportunities in the year ahead?

On Wealth Tracker, Hongbin Jeong speaks to Wee Khoon Chong, APAC Macro Strategist, BNY, to find out more. 

2025 has been anything but a straight line for Asian currencies. Some have surprised with resilience, others have slid to record lows, all shaped by global volatility, domestic pressures, and a shifting US dollar. From the Indian rupee&rsquo;s struggles to the Malaysian ringgit&rsquo;s standout run, it&rsquo;s been a year of clear winners and losers. So who came out on top, who fell behind, and what does it mean for FX risks and opportunities in the year ahead?
On Wealth Tracker, Hongbin Jeong speaks to Wee Khoon Chong, APAC Macro Strategist, BNY, to find out more.&nbsp;

Wealth Tracker: Which Asian currencies were the biggest winners of 2025? Who were the losers? 

Singapore shares dipped in a shortened trading session today as investors looked ahead to the Christmas Day holiday.

The Straits Times Index was down 0.16% at 4,631.39 points at 10.59am Singapore time, with a value turnover of S$279.02M seen in the broader market.

In terms of counters to watch, we have Manulife US Real Estate Investment Trust. 

That’s after the Reit’s manager posted an update today that the master restructuring agreement concessions, which include an extension of its asset disposal deadline and temporary relaxation of its financial covenants from Dec 31, 2025, to Jun 30 next year, have been granted. 

Elsewhere, from how the US economy expanded at a much faster-than-expected clip in the third quarter, to the elusive Santa Claus rally setting in, more economic and international headlines remained in focus.

On Market View, Money Matters’ finance presenter Chua Tian Tian unpacked the developments with Jeffrey Yap, Regional Head of Wealth Management, Hong Leong Bank.

Singapore shares dipped in a shortened trading session today as investors looked ahead to the Christmas Day holiday.
The Straits Times Index was down 0.16% at 4,631.39 points at 10.59am Singapore time, with a value turnover of S$279.02M seen in the broader market.
In terms of counters to watch, we have Manulife US Real Estate Investment Trust.&nbsp;
That&rsquo;s after the Reit&rsquo;s manager posted an update today that the master restructuring agreement concessions, which include an extension of its asset disposal deadline and temporary relaxation of its financial covenants from Dec 31, 2025, to Jun 30 next year, have been granted.&nbsp;
Elsewhere, from how the US economy expanded at a much faster-than-expected clip in the third quarter, to the elusive Santa Claus rally setting in, more economic and international headlines remained in focus.
On Market View, Money Matters&rsquo; finance presenter Chua Tian Tian unpacked the developments with Jeffrey Yap, Regional Head of Wealth Management, Hong Leong Bank.

Market View: Santa Claus rally sets in with S&P 500 index logging record close; US Q3 GDP grows at 4.3% yoy, topping expectations; Looking ahead to 2026; Asia’s performance for 2025; Manulife US Reit to watch

From Secret Santa shockers to Robin Hood Santas and a nativity that’s gone to the dogs, today’s What's Trending stories cover the full naughty-to-nice spectrum.

Hongbin Jeong and Alexandra Parada discuss a student in the Philippines that was left distressed after receiving a wrapped hollow concrete block as a Secret Santa gift, sparking outrage online over cruelty disguised as a prank. In Canada, a group dressed as Santas and elves stole thousands of dollars’ worth of groceries from a Montreal supermarket, later redistributing them to those in need to protest the rising cost of living, raising the question of whether that lands them on Santa’s naughty or nice list. And finally, a wholesome note from the UK, where a dog day care centre has gone viral for recreating the Christmas nativity scene with 12 dogs and even a pony, proving that sometimes the best holiday cheer comes with fur and four legs.

From Secret Santa shockers to Robin Hood Santas and a nativity that&rsquo;s gone to the dogs, today&rsquo;s What's Trending stories cover the full naughty-to-nice spectrum.
Hongbin Jeong and Alexandra Parada discuss a student in the Philippines that was left distressed after receiving a wrapped hollow concrete block as a Secret Santa gift, sparking outrage online over cruelty disguised as a prank. In Canada, a group dressed as Santas and elves stole thousands of dollars&rsquo; worth of groceries from a Montreal supermarket, later redistributing them to those in need to protest the rising cost of living, raising the question of whether that lands them on Santa&rsquo;s naughty or nice list. And finally, a wholesome note from the UK, where a dog day care centre has gone viral for recreating the Christmas nativity scene with 12 dogs and even a pony, proving that sometimes the best holiday cheer comes with fur and four legs.

Why It Matters: The transformative impact of AI in customer engagement

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