Generative AI has been shown to boost customer service productivity. In fact, 94% of business leaders surveyed in Deloitte’s State of AI in the Enterprise, 5th Edition, agree that AI is critical to success over the next five years.

The question is, how should companies deploy AI to derive the greatest value and create personalised multichannel customer journeys at scale?

Simon Ma, Director & Regional Manager, ASEAN, Freshworks weighs in. 

Generative AI has been shown to boost customer service productivity. In fact, 94% of business leaders surveyed in Deloitte’s State of AI in the Enterprise, 5th Edition, agree that AI is critical to success over the next five years.
The question is, how should companies deploy AI to derive the greatest value and create personalised multichannel customer journeys at scale?
Simon Ma, Director &amp; Regional Manager, ASEAN, Freshworks weighs in.

Money Matters is your guide to navigating the day's most important topics, from politics and current affairs to wealth management and trending issues. Every evening, the team delivers insightful discussions on business news, market movements, and the latest in alternative assets. Whether navigating the political landscape, understanding the economy, or uncovering emerging investment opportunities, Money Matters keeps you informed and ahead of the curve. Tune in daily to Hongbin Jeong and Chua Tian Tian from 4 pm to 7 pm on MONEY FM 89.3.

Money Matters is your guide to navigating the day's most important topics, from politics and current affairs to wealth management and trending issues. Every evening, the team delivers insightful discussions on business news, market movements, and the latest in alternative assets. Whether navigating the political landscape, understanding the economy, or uncovering emerging investment opportunities, Money Matters keeps you informed and ahead of the curve. Tune in daily to Hongbin Jeong and Chua Tian Tian from 4 pm to 7 pm on MONEY FM 89.3.

Money Matters with Hongbin Jeong and Chua Tian Tian

Money Matters with Hongbin Jeong and Chua Tian Tian (4pm - 7pm)

Why It Matters: The future of customer service through AI conversations

We’ve seen growing conversation around work culture, especially with the global shift toward a shorter workweek. Countries like the US, UK, and New Zealand have already piloted programs to explore the viability of a four-day workweek.

But in Singapore, the idea has faced significant pushback. Should Singapore take the leap and adopt a four-day workweek? Will this be the new norm in the future? 

On The Hot Seat, Hongbin Jeong speaks with Kurt Wee, CEO, Celligenics and Sriram Iyer, Founder & CEO of hrtech to find out. 

We’ve seen growing conversation around work culture, especially with the global shift toward a shorter workweek. Countries like the US, UK, and New Zealand have already piloted programs to explore the viability of a four-day workweek.
But in Singapore, the idea has faced significant pushback. Should Singapore take the leap and adopt a four-day workweek? Will this be the new norm in the future? 
On The Hot Seat, Hongbin Jeong speaks with Kurt Wee, CEO, Celligenics and Sriram Iyer, Founder &amp; CEO of hrtech to find out.

The Hot Seat: Is a 4-day work week really feasible in Singapore? 

Singapore stocks began the day trading in negative territory as markets abroad mostly posted losses overnight.

In early trade, the Straits Times Index (STI) was down 0.3 per cent at 3,726.33 points after 42.3 million securities changed hands in the broader market.

In terms of companies to watch today, we have ComfortDelGro. The transport giant’s net profit grew 15.2 per cent to S$57.5 million for its third quarter ended September, as revenue rose by 18.4 per cent to S$1.2 billion.

Elsewhere, from more on China’s retail sales growing at its fastest clip since the start of the year, to how US automakers fell earlier on the back of a report that US President-elect Donald Trump plans to eliminate a key consumer tax credit aimed at boosting electric vehicle adoption – more international and corporate headlines remain in focus. 

On Market View, The Evening Runway’s finance presenter Chua Tian Tian unpacked the developments with Too Jun Cheong, Assistant Dealing Manager from Moomoo Singapore.

Singapore stocks began the day trading in negative territory as markets abroad mostly posted losses overnight.
In early trade, the Straits Times Index (STI) was down 0.3 per cent at 3,726.33 points after 42.3 million securities changed hands in the broader market.   In terms of companies to watch today, we have ComfortDelGro. The transport giant’s net profit grew 15.2 per cent to S$57.5 million for its third quarter ended September, as revenue rose by 18.4 per cent to S$1.2 billion.
Elsewhere, from more on China’s retail sales growing at its fastest clip since the start of the year, to how US automakers fell earlier on the back of a report that US President-elect Donald Trump plans to eliminate a key consumer tax credit aimed at boosting electric vehicle adoption – more international and corporate headlines remain in focus. 
On Market View, The Evening Runway’s finance presenter Chua Tian Tian unpacked the developments with Too Jun Cheong, Assistant Dealing Manager from Moomoo Singapore.

Market View: US auto stocks down after report of Trump wanting to end EV credit; Disney’s strong quarterly results; Fed’s Powell says no rush to cut rates; ComfortDelGro’s net profit up 15.2% for Q3 and more

Bullion fell the most since June and copper had the biggest drop since July 2022 on a closing basis as Trump’s win rippled through global markets and pushed the greenback up the most since 2020. That's as investors are concerned with Trump's campaign promise to impose tariffs as high as 60 percent on Chinese imports. So what does this mean for the metals market going forward?

On Wealth Tracker, Hongbin Jeong speaks to Sabrin Chowdhury, Global Head of Commodities, APAC, BMI to find out where there are any opportunities in the metals market investors can still look forward to. 

Bullion fell the most since June and copper had the biggest drop since July 2022 on a closing basis as Trump’s win rippled through global markets and pushed the greenback up the most since 2020. That's as investors are concerned with Trump's campaign promise to impose tariffs as high as 60 percent on Chinese imports. So what does this mean for the metals market going forward? On Wealth Tracker, Hongbin Jeong speaks to Sabrin Chowdhury, Global Head of Commodities, APAC, BMI to find out where there are any opportunities in the metals market investors can still look forward to.

Why It Matters: The future of customer service through AI conversations

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