Generative AI has been shown to boost customer service productivity. In fact, 94% of business leaders surveyed in Deloitte’s State of AI in the Enterprise, 5th Edition, agree that AI is critical to success over the next five years.

The question is, how should companies deploy AI to derive the greatest value and create personalised multichannel customer journeys at scale?

Simon Ma, Director & Regional Manager, ASEAN, Freshworks weighs in. 

Generative AI has been shown to boost customer service productivity. In fact, 94% of business leaders surveyed in Deloitte’s State of AI in the Enterprise, 5th Edition, agree that AI is critical to success over the next five years.
The question is, how should companies deploy AI to derive the greatest value and create personalised multichannel customer journeys at scale?
Simon Ma, Director &amp; Regional Manager, ASEAN, Freshworks weighs in.

Money Matters is your guide to navigating the day's most important topics, from politics and current affairs to wealth management and trending issues. Every evening, the team delivers insightful discussions on business news, market movements, and the latest in alternative assets. Whether navigating the political landscape, understanding the economy, or uncovering emerging investment opportunities, Money Matters keeps you informed and ahead of the curve. Tune in daily to Hongbin Jeong and Chua Tian Tian from 4 pm to 7 pm on MONEY FM 89.3.

Money Matters is your guide to navigating the day's most important topics, from politics and current affairs to wealth management and trending issues. Every evening, the team delivers insightful discussions on business news, market movements, and the latest in alternative assets. Whether navigating the political landscape, understanding the economy, or uncovering emerging investment opportunities, Money Matters keeps you informed and ahead of the curve. Tune in daily to Hongbin Jeong and Chua Tian Tian from 4 pm to 7 pm on MONEY FM 89.3.

Money Matters with Hongbin Jeong and Chua Tian Tian

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.

In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore&rsquo;s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.
In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station.

MONEY FM 89.3

Your evening guide to the day's most important topics — navigate the key events in politics, business, markets, wealth management, and top investment opportunities. Keeps you informed and ahead of the curve, daily.

Money Matters with Hongbin Jeong and Chua Tian Tian (4pm - 7pm)

Why It Matters: The future of customer service through AI conversations

Asian markets started 2026 with a bang, fueled by last year’s AI-driven rallies, renewed momentum in China, and a patchwork of opportunities across the region. But with valuations high and risks on the radar, the big question for investors now is: how are fund managers actually positioning their portfolios?

On Wealth Tracker, Hongbin Jeong speaks to Germaine Share, Director of Manager Research, Morningstar and Arvind Subramanian, Senior Analyst, Manager Research, Morningstar, to find out more.

Asian markets started 2026 with a bang, fueled by last year&rsquo;s AI-driven rallies, renewed momentum in China, and a patchwork of opportunities across the region. But with valuations high and risks on the radar, the big question for investors now is: how are fund managers actually positioning their portfolios?
On Wealth Tracker, Hongbin Jeong speaks to&nbsp;Germaine Share, Director of Manager Research, Morningstar and Arvind Subramanian, Senior Analyst, Manager Research, Morningstar, to find out more.

Wealth Tracker: How are fund managers navigating Asia’s AI-driven rally in 2026?

The International Energy Agency is rolling out the largest emergency oil release in its history - 400 million barrels - as the Iran conflict threatens energy supplies through the critical Strait of Hormuz.

But what does this mean for global fuel markets?

In Singapore, authorities say the country has several safeguards to ensure energy security, although consumers could still see electricity prices edge higher in the coming months.

So how much higher could electricity prices rise? And could Budget 2026’s U-Save rebates help cushion the impact? 

On The Big Story, Hongbin Jeong speaks with David Broadstock, Partner of The Lantau Group,to find out more.

The International Energy Agency is rolling out the largest emergency oil release in its history - 400 million barrels - as the Iran conflict threatens energy supplies through the critical Strait of Hormuz.
But what does this mean for global fuel markets?
In Singapore, authorities say the country has several safeguards to ensure energy security, although consumers could still see electricity prices edge higher in the coming months.
So how much higher could electricity prices rise? And could Budget 2026&rsquo;s U-Save rebates help cushion the impact?&nbsp;
On The Big Story, Hongbin Jeong speaks with David Broadstock, Partner of The Lantau Group, to find out more.

The Big Story: Will the IEA’s 400 million barrel release ease the energy crunch? How prepared is Singapore? 

A cancelled ride could soon mean compensation for drivers. Ride-hailing platform Tada is revising its cancellation policy so drivers can receive $3 if a passenger cancels while they are already on the way and within 500 metres of the pickup point, a change that follows feedback raised by the National Private Hire Vehicles Association.

Then, we zoom out to the staggering fortunes at the top of the global rich list. The latest Forbes Billionaires List once again places Elon Musk at number one, with an estimated US$839 billion net worth making him the wealthiest individual ever recorded and highlighting the massive surge in tech-driven wealth.

On What’s Trending, Hongbin Jeong and Zia-ul Raushan unpack these headlines from gig workers on Singapore’s roads to the growing concentration of wealth among the world’s tech titans.

A cancelled ride could soon mean compensation for drivers. Ride-hailing platform Tada is revising its cancellation policy so drivers can receive $3 if a passenger cancels while they are already on the way and within 500 metres of the pickup point, a change that follows feedback raised by the National Private Hire Vehicles Association.
Then, we zoom out to the staggering fortunes at the top of the global rich list. The latest Forbes Billionaires List once again places Elon Musk at number one, with an estimated US$839 billion net worth making him the wealthiest individual ever recorded and highlighting the massive surge in tech-driven wealth.
On What&rsquo;s Trending, Hongbin Jeong and Zia-ul Raushan unpack these headlines from gig workers on Singapore&rsquo;s roads to the growing concentration of wealth among the world&rsquo;s tech titans.

Why It Matters: The future of customer service through AI conversations

In 2 playlist(s)

Money Matters with Hongbin Jeong and Chua Tian Tian (4pm - 7pm)

Social links

Follow podcast

Recent clips