Generative AI has been shown to boost customer service productivity. In fact, 94% of business leaders surveyed in Deloitte’s State of AI in the Enterprise, 5th Edition, agree that AI is critical to success over the next five years.

The question is, how should companies deploy AI to derive the greatest value and create personalised multichannel customer journeys at scale?

Simon Ma, Director & Regional Manager, ASEAN, Freshworks weighs in. 

Generative AI has been shown to boost customer service productivity. In fact, 94% of business leaders surveyed in Deloitte’s State of AI in the Enterprise, 5th Edition, agree that AI is critical to success over the next five years.
The question is, how should companies deploy AI to derive the greatest value and create personalised multichannel customer journeys at scale?
Simon Ma, Director &amp; Regional Manager, ASEAN, Freshworks weighs in.

Money Matters is your guide to navigating the day's most important topics, from politics and current affairs to wealth management and trending issues. Every evening, the team delivers insightful discussions on business news, market movements, and the latest in alternative assets. Whether navigating the political landscape, understanding the economy, or uncovering emerging investment opportunities, Money Matters keeps you informed and ahead of the curve. Tune in daily to Hongbin Jeong and Chua Tian Tian from 4 pm to 7 pm on MONEY FM 89.3.

Money Matters is your guide to navigating the day's most important topics, from politics and current affairs to wealth management and trending issues. Every evening, the team delivers insightful discussions on business news, market movements, and the latest in alternative assets. Whether navigating the political landscape, understanding the economy, or uncovering emerging investment opportunities, Money Matters keeps you informed and ahead of the curve. Tune in daily to Hongbin Jeong and Chua Tian Tian from 4 pm to 7 pm on MONEY FM 89.3.

Money Matters with Hongbin Jeong and Chua Tian Tian

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.

In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore&rsquo;s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.
In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station.

MONEY FM 89.3

Your evening guide to the day's most important topics — navigate the key events in politics, business, markets, wealth management, and top investment opportunities. Keeps you informed and ahead of the curve, daily.

Money Matters with Hongbin Jeong and Chua Tian Tian (4pm - 7pm)

Why It Matters: The future of customer service through AI conversations

Singapore imports more than 90% of its food, yet less than 1% comes from the Middle East.

Despite this, Minister for Sustainability and the Environment Grace Fu has warned that ongoing conflicts could still drive up food prices through disruptions to global shipping routes like the Strait of Hormuz.

Higher fuel and fertilizer costs may increase production and transport expenses, affecting farmers, businesses, and hawkers.

On The Big Story, Hongbin Jeong speaks to Associate Professor Goh Puay Guan from the National University of Singapore Business School, about how these global pressures are shaping food prices in Singapore.

Singapore imports more than 90% of its food, yet less than 1% comes from the Middle East.
Despite this, Minister for Sustainability and the Environment Grace Fu has warned that ongoing conflicts could still drive up food prices through disruptions to global shipping routes like the Strait of Hormuz.
Higher fuel and fertilizer costs may increase production and transport expenses, affecting farmers, businesses, and hawkers.
On The Big Story, Hongbin Jeong speaks to Associate Professor Goh Puay Guan from the National University of Singapore Business School, about how these global pressures are shaping food prices in Singapore.

The Big Story: If less than 1% comes from the Middle East, why are food prices rising in Singapore?

Conflict in the Middle East is rocking global energy markets. Oil prices are spiking, shipping routes are under threat, and supply chains are stretched to the limit.

But what does this mean for your investments, and the future of renewable energy? 

On Wealth Tracker, Hongbin Jeong speaks to James Koh, Partner, Energy & Natural Resources, Oliver Wyman, to find out more.

Conflict in the Middle East is rocking global energy markets. Oil prices are spiking, shipping routes are under threat, and supply chains are stretched to the limit. But what does this mean for your investments, and the future of renewable energy?&nbsp;
On Wealth Tracker, Hongbin Jeong speaks to James Koh, Partner, Energy &amp; Natural Resources, Oliver Wyman, to find out more.

Wealth Tracker: Can alternative energy provide a hedge against the latest oil shocks?

On What’s Trending, Hongbin Jeong and Alexandra Parada dive into the world of K-pop from fan reactions that spiralled into real-world disruption, to the massive economic power of global superstars.

They unpack the fallout from Heeseung’s departure from Enhypen, which escalated from petitions and protest trucks to overwhelming South Korea’s national pension fund lines.

Then, they look at BTS’ long-awaited comeback, a return so big it could rival Taylor Swift’s Eras Tour, generating billions and boosting entire industries.

On What&rsquo;s Trending, Hongbin Jeong and Alexandra Parada dive into the world of K-pop from fan reactions that spiralled into real-world disruption, to the massive economic power of global superstars.
They unpack the fallout from Heeseung&rsquo;s departure from Enhypen, which escalated from petitions and protest trucks to overwhelming South Korea&rsquo;s national pension fund lines.
Then, they look at BTS&rsquo; long-awaited comeback, a return so big it could rival Taylor Swift&rsquo;s Eras Tour, generating billions and boosting entire industries.

Why It Matters: The future of customer service through AI conversations

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