We're more informed now than we've ever been, with the unlimited choices to consume news online. But, as modern journalists work around the clock, how are they facing the industry’s biggest challenges?

Prime Time's Timothy Go and Bharati Jagdish speak with Grace Ho, Opinion Editor at the Straits Times about the obstacles that journalists face in the era of new media and how she is navigating the dark side of audience engagement. 

Highlights of the conversation : 

1:16 : What was the impetus for writing this article? 

4:02 : Why should the general public understand about the journalist's point of view on internet trolls? 

6:49 : Is there enough institutional guidance on audience engagement? 

10:11 : How can journalists rise above the noise in this digital age to be the bigger person?