Financial services firm Chocolate Finance on March 10 suspended instant withdrawals, citing high demand.

It said on its mobile app that it was experiencing an unusually high volume of withdrawal requests, so users making requests during this period would have to wait between three and 10 days to get back their money.

This disruption has raised a number of concerns among customers, particularly regarding the security of their funds, the delays in withdrawals, and the lack of communication surrounding the issue. Can Chocolate Finance rebuild trust after this?

On The Big Story, Hongbin Jeong spekas with Walter de Oude, CEO and Founder, Chocolate Finance as he addresses these concerns.

 

Presented by: Hongbin Jeong

Produced and Edited by: Nadiah Koh (nadkoh@sph.com.sg) 

Want to get featured on our show? Drop me an email today!

Financial services firm Chocolate Finance on March 10 suspended instant withdrawals, citing high demand.
It said on its mobile app that it was experiencing an unusually high volume of withdrawal requests, so users making requests during this period would have to wait between three and 10 days to get back their money.
This disruption has raised a number of concerns among customers, particularly regarding the security of their funds, the delays in withdrawals, and the lack of communication surrounding the issue. Can Chocolate Finance rebuild trust after this?
On The Big Story, Hongbin Jeong spekas with Walter de Oude, CEO and Founder, Chocolate Finance&nbsp;as he addresses these concerns.
&nbsp;
Presented by: Hongbin Jeong
Produced and Edited by: Nadiah Koh (<a href="mailto:nadkoh@sph.com.sg">nadkoh@sph.com.sg</a>)&nbsp;
Want to get featured on our show? Drop <a href="mailto:nadkoh@sph.com.sg">me</a> an email today!

Your Way Home with Hongbin Jeong is your 4–8pm drive companion,

Your Way Home with Hongbin Jeong is your 4–8pm drive companion, guiding you through the day’s biggest headlines, trending conversations and the issues shaping Singapore and the world.

From news and current affairs to lifestyle insights and generational perspectives, the show helps you make sense of what’s happening — with clarity, context and a touch of personality.

Whether you’re catching up after a long day or tuning in on the move, Your Way Home keeps you informed, engaged and connected — all the way home.

And she closes the day with a song that says it all.

Your Way Home with Hongbin Jeong is your 4&ndash;8pm drive companion, guiding you through the day&rsquo;s biggest headlines, trending conversations and the issues shaping Singapore and the world.
From news and current affairs to lifestyle insights and generational perspectives, the show helps you make sense of what&rsquo;s happening &mdash; with clarity, context and a touch of personality.
Whether you&rsquo;re catching up after a long day or tuning in on the move, Your Way Home keeps you informed, engaged and connected &mdash; all the way home.
And she closes the day with a song that says it all.