Financial services firm Chocolate Finance on March 10 suspended instant withdrawals, citing high demand.

It said on its mobile app that it was experiencing an unusually high volume of withdrawal requests, so users making requests during this period would have to wait between three and 10 days to get back their money.

This disruption has raised a number of concerns among customers, particularly regarding the security of their funds, the delays in withdrawals, and the lack of communication surrounding the issue. Can Chocolate Finance rebuild trust after this?

On The Big Story, Hongbin Jeong spekas with Walter de Oude, CEO and Founder, Chocolate Finance as he addresses these concerns.

Presented by: Hongbin Jeong

Produced and Edited by: Nadiah Koh (nadkoh@sph.com.sg) 

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