Motorists driving to Malaysia are having to jump through hoops to get a refund for unused balance in their Touch 'n Go highway toll cards, which are deactivated after 12 months of disuse.

On the Straits Times the Big Story, Multimedia Correspondent, Hairianto Diman, spoke with Christopher Tan, Senior Transport Correspondent at the Straits Times about some of the motorists' experience in trying to get a refund, as well as the alternatives to the Touch 'n Go cards that motorists can use to pay for the road tolls.