A Happiness Report by Oracle has revealed that only 1 out of 5 brands have done enough to deliver happiness to the local buyers.

It found that brands that can create fresh experiences for customers and are up to their satisfaction, can achieve higher revenues. 

So, why aren’t the rest of the brands doing more?

Prime Time’s Timothy Go and Melissa Hyak speak with Jay Tuseth, Vice President, Applications, ASEAN and General Manager, Customer Experience (CX), Oracle, APAC, to find out more. 

A Happiness Report by Oracle has revealed that only 1 out of 5 brands have done enough to deliver happiness to the local buyers.
It found that brands that can create fresh experiences for customers and are up to their satisfaction, can achieve higher revenues. 
So, why aren’t the rest of the brands doing more?
Prime Time’s Timothy Go and Melissa Hyak speak with Jay Tuseth, Vice President, Applications, ASEAN and General Manager, Customer Experience (CX), Oracle, APAC, to find out more.

Your Way Home with Hongbin Jeong is your 4–8pm drive companion, guiding you through the day’s biggest headlines, trending conversations and the issues shaping Singapore and the world.

From news and current affairs to lifestyle insights and generational perspectives, the show helps you make sense of what’s happening — with clarity, context and a touch of personality.

Whether you’re catching up after a long day or tuning in on the move, Your Way Home keeps you informed, engaged and connected — all the way home.

And she closes the day with a song that says it all.

Your Way Home with Hongbin Jeong is your 4&ndash;8pm drive companion, guiding you through the day&rsquo;s biggest headlines, trending conversations and the issues shaping Singapore and the world.
From news and current affairs to lifestyle insights and generational perspectives, the show helps you make sense of what&rsquo;s happening &mdash; with clarity, context and a touch of personality.
Whether you&rsquo;re catching up after a long day or tuning in on the move, Your Way Home keeps you informed, engaged and connected &mdash; all the way home.
And she closes the day with a song that says it all.

Your Way Home with Hongbin Jeong

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.

In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore&rsquo;s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.
In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station.

MONEY FM 89.3

Your Way Home with Hongbin Jeong is your 4–8pm drive companion,

Customer happiness is key to revenue growth, but are brands making them happy?

Haze is creeping back into the region, with parts of Malaysia already recording unhealthy air quality readings as dry conditions persist.

With the risk of transboundary haze rising, what could this mean for Singapore in the weeks ahead? And how serious could the situation become if the dry weather continues?

On The Big Story, Hongbin Jeong speaks with Professor Steve Yim, Director of the Centre for Climate Change and Environmental Health at Nanyang Technological University, about what is driving the deteriorating air quality, how haze could travel across the region, and what Singapore should be watching for next.

Haze is creeping back into the region, with parts of Malaysia already recording unhealthy air quality readings as dry conditions persist.
With the risk of transboundary haze rising, what could this mean for Singapore in the weeks ahead? And how serious could the situation become if the dry weather continues?
On The Big Story, Hongbin Jeong speaks with&nbsp;Professor Steve Yim, Director of the Centre for Climate Change and Environmental Health at Nanyang Technological University, about what is driving the deteriorating air quality, how haze could travel across the region, and what Singapore should be watching for next.

The Big Story: Worsening haze has hit parts of Malaysia. Should Singapore be worried?

From grandparents to Gen Z, every generation may have its own habits, priorities and way of seeing the world, but there’s one thing that seems to cut across all of them: the need to play.

Whether it’s grandparents spending time with their grandchildren, parents revisiting games from their childhood, or younger generations stepping away from their screens, play continues to create moments of connection across age groups.

So why does play have such a powerful ability to bring generations together? And in an increasingly digital world, could making time to play actually be more important than ever?

On The Agenda, Hongbin Jeong speaks with Jasmin O’Hara, Head of Operations at Timezone Singapore, about why play remains a universal language.

From grandparents to Gen Z, every generation may have its own habits, priorities and way of seeing the world, but there&rsquo;s one thing that seems to cut across all of them: the need to play.
Whether it&rsquo;s grandparents spending time with their grandchildren, parents revisiting games from their childhood, or younger generations stepping away from their screens, play continues to create moments of connection across age groups.
So why does play have such a powerful ability to bring generations together? And in an increasingly digital world, could making time to play actually be more important than ever?
On The Agenda, Hongbin Jeong speaks with Jasmin O&rsquo;Hara, Head of Operations at Timezone Singapore, about why play remains a universal language.

The Agenda: Why are Singaporeans of ALL ages still obsessed with play?

Being part of a fandom can be fun — you find people who share your interests, build friendships and celebrate the things you love. But when does passion cross the line into toxic behaviour?

On What's Trending, Hongbin Jeong, Nadiah Koh and Nazirul Asrar look at why online fandoms can become hostile, and whether being fiercely loyal to your favourite celebrity or community can sometimes go too far.

Being part of a fandom can be fun &mdash; you find people who share your interests, build friendships and celebrate the things you love. But when does passion cross the line into toxic behaviour?
On What's Trending, Hongbin Jeong, Nadiah Koh and Nazirul Asrar look at why online fandoms can become hostile, and whether being fiercely loyal to your favourite celebrity or community can sometimes go too far.

Customer happiness is key to revenue growth, but are brands making them happy?

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