There are countless promotional sales events throughout the year, especially online, such as The Great Singapore Sale, Double Eleven, Black Friday and of course the holiday sales season.

But these can be a double-edged sword for online merchants.

In the Spotlight on Prime Time, Bharati Jagdish finds out why from Byron Fernandez, Group CIO, TDCX a New York Stock Exchange-listed digital customer experience solutions provider.

Produced and edited by Anthea Ng (nganthea@sph.com.sg)

There are countless promotional sales events throughout the year, especially online, such as The Great Singapore Sale, Double Eleven, Black Friday and of course the holiday sales season.
But these can be a double-edged sword for online merchants.
In the Spotlight on Prime Time, Bharati Jagdish finds out why from Byron Fernandez, Group CIO, TDCX a New York Stock Exchange-listed digital customer experience solutions provider.
Produced and edited by Anthea Ng (<a href="mailto:nganthea@sph.com.sg">nganthea@sph.com.sg</a>)

Money Matters is your guide to navigating the day's most important topics, from politics and current affairs to wealth management and trending issues. Every evening, the team delivers insightful discussions on business news, market movements, and the latest in alternative assets. Whether navigating the political landscape, understanding the economy, or uncovering emerging investment opportunities, Money Matters keeps you informed and ahead of the curve. Tune in daily to Hongbin Jeong and Chua Tian Tian from 4 pm to 7 pm on MONEY FM 89.3.

Money Matters is your guide to navigating the day's most important topics, from politics and current affairs to wealth management and trending issues. Every evening, the team delivers insightful discussions on business news, market movements, and the latest in alternative assets. Whether navigating the political landscape, understanding the economy, or uncovering emerging investment opportunities, Money Matters keeps you informed and ahead of the curve. Tune in daily to Hongbin Jeong and Chua Tian Tian from 4 pm to 7 pm on MONEY FM 89.3.

Money Matters with Hongbin Jeong and Chua Tian Tian

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.

In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore&rsquo;s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.
In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station.

MONEY FM 89.3

Your evening guide to the day's most important topics — navigate the key events in politics, business, markets, wealth management, and top investment opportunities. Keeps you informed and ahead of the curve, daily.

Money Matters with Hongbin Jeong and Chua Tian Tian (4pm - 7pm)

In the Spotlight: Why is it a double-edged sword for online merchants who do not prioritise customer experience

How much would you spend on a wedding cake? 

One pastry chef is charging upwards of US$23,000 for a single creation, crafting massive, show-stopping cakes for the ultra-rich.

Plus, would you wrap aluminium foil around your door handle? A bizarre life hack is going viral, with people claiming it can reduce static shocks and even improve home security.

On What’s Trending, Hongbin Jeong and Alexandra Parada unpack luxury indulgence and questionable hacks.

How much would you spend on a wedding cake?&nbsp;
One pastry chef is charging upwards of US$23,000 for a single creation, crafting massive, show-stopping cakes for the ultra-rich.
Plus, would you wrap aluminium foil around your door handle? A bizarre life hack is going viral, with people claiming it can reduce static shocks and even improve home security.
On What&rsquo;s Trending, Hongbin Jeong and Alexandra Parada unpack luxury indulgence and questionable hacks.

What’s Trending: Would you $30,000 for a wedding cake and trust a viral aluminum foil door hack?

A recent remark by Indonesia’s Finance Minister, Purbaya Yudhi Sadewa, has sparked debate after he suggested the possibility of a levy on ships passing through the Strait of Malacca—drawing parallels to Iran’s approach in the Strait of Hormuz following tensions in the region. 

Still, the comments have raised broader questions about one of the world’s most vital shipping routes, where trillions of dollars in trade pass each year. Could strategic sea lanes like the Malacca Strait ever be monetised? What would that mean for regional cooperation, global supply chains, and international law?

On The Big Story, Hongbin Jeong speaks with Donald Rothwell, Professor of International Law at the ANU College of Law, Australian National University, to find out more. 

A recent remark by Indonesia&rsquo;s Finance Minister, Purbaya Yudhi Sadewa, has sparked debate after he suggested the possibility of a levy on ships passing through the Strait of Malacca&mdash;drawing parallels to Iran&rsquo;s approach in the Strait of Hormuz following tensions in the region.&nbsp;
Still, the comments have raised broader questions about one of the world&rsquo;s most vital shipping routes, where trillions of dollars in trade pass each year. Could strategic sea lanes like the Malacca Strait ever be monetised? What would that mean for regional cooperation, global supply chains, and international law?
On The Big Story, Hongbin Jeong speaks with Donald Rothwell, Professor of International Law at the ANU College of Law, Australian National University, to find out more.&nbsp;

The Big Story: Malacca Strait levy talk - Could it ever actually happen?

US investors are heading back into Japan, but this isn’t just a simple “risk-on” rebound.

After months of global uncertainty that pushed money out of equities, sentiment is shifting fast. As geopolitical fears ease, capital is quietly rotating back into Japanese stocks, a market many had underweighted just weeks ago.

So what’s really behind this sudden comeback… and is Japan becoming one of the most attractive plays in global markets again?

On Wealth Tracker, Hongbin Jeong speaks to Danish Lim, Senior Investment Analyst, Phillip Nova, to find out more.

US investors are heading back into Japan, but this isn&rsquo;t just a simple &ldquo;risk-on&rdquo; rebound.
After months of global uncertainty that pushed money out of equities, sentiment is shifting fast. As geopolitical fears ease, capital is quietly rotating back into Japanese stocks, a market many had underweighted just weeks ago.
So what&rsquo;s really behind this sudden comeback&hellip; and is Japan becoming one of the most attractive plays in global markets again?
On Wealth Tracker, Hongbin Jeong speaks to&nbsp;Danish Lim, Senior Investment Analyst, Phillip Nova, to find out more.

In the Spotlight: Why is it a double-edged sword for online merchants who do not prioritise customer experience

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