If there is one thing that is constant in the service-focused hospitality industry, it’s change. In a sector where success depends on the guest experience and satisfaction, how are businesses keeping pace with shifting customer expectations and demands, advancements in technology, intense competition and global uncertainty? Building on strong momentum in 2024, Ascott Limited (Ascott), a lodging business unit wholly owned by CapitaLand Investment (CLI), plans to double its portfolio in India to 12,000 units by 2028, up from about 5,500 units at the end of 2024. 

Lee Ngor Houai, Chief Operating Officer, Europe, Middle East, Africa (EMEA), South Asia and China, Ascott shares with The Afternoon Update's Lynlee Foo about Ascott's ambitious plan, how travel, work, and leisure are intertwining, creating the trend of 'bleisure' and the digital innovations transforming guest experiences.

Whether you're a hospitality enthusiast or an industry insider, listen for valuable insights and opportunities to explore. Don't miss out on the conversation that’s shaping the future of travel and lodging!