Customer experience is becoming a critical battleground for businesses but despite heavy investment in AI, results have been uneven. Still, AI is reshaping customer experience operations, and this breeds a new issue in which ising scam risks are adding new layers of complexity to customer interactions.

On Industry Insight, Lynlee Foo speaks to CK Tan, APJ Innovation Officer, Singapore, ServiceNow to find out why many organisations are struggling to translate technology into better service outcomes.

Customer experience is becoming a critical battleground for businesses but despite heavy investment in AI, results have been uneven. Still, AI is reshaping customer experience operations, and this breeds a new issue in which ising scam risks are adding new layers of complexity to customer interactions.
On Industry Insight, Lynlee Foo speaks to CK Tan, APJ Innovation Officer, Singapore, ServiceNow to find out&nbsp;why many organisations are struggling to translate technology into better service outcomes.

Stay in the know with programs such as Viewpoint and Industry Insights in property, cryptocurrency, aviation, and shipping. 

We delve into the latest news, current events, and market updates to provide you with valuable insights into making informed financial decisions.

Stay in the know with programs such as Viewpoint and Industry Insights in property, cryptocurrency, aviation, and shipping. We delve into the latest news, current events, and market updates to provide you with valuable insights into making informed financial decisions.

The Afternoon Update with Lynlee Foo

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.

In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore&rsquo;s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.
In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station.

MONEY FM 89.3

Make informed financial decisions, as Lynlee and her guests dissect the latest news and market updates. Property, crypto, aviation, shipping — get valuable insights every afternoon.

The Afternoon Update with Lynlee Foo (1pm – 4pm)

Industry Insight: Why customer experience still falls short even with AI

Even when businesses are growing, hiring isn’t always keeping up.

In today’s uncertain global environment, shaped by geopolitical tensions, cost pressures and rapid advances in AI, companies are becoming more cautious about how they expand. Hiring is more targeted, investment is more disciplined, and productivity is taking priority over headcount.

On Industry Insight, Lynlee Foo speaks with Vincent Chin, Global Vice Chair, Public Sector Practice, at Boston Consulting Group, on what he’s seeing across industries in Singapore and Southeast Asia. Vincent shares how companies are navigating uncertainty, why hiring is becoming more selective, where demand for jobs still exists, and how AI and automation are reshaping the way businesses grow.

Even when businesses are growing, hiring isn&rsquo;t always keeping up.
In today&rsquo;s uncertain global environment, shaped by geopolitical tensions, cost pressures and rapid advances in AI, companies are becoming more cautious about how they expand. Hiring is more targeted, investment is more disciplined, and productivity is taking priority over headcount.
On Industry Insight, Lynlee Foo speaks with Vincent Chin, Global Vice Chair, Public Sector Practice, at Boston Consulting Group, on what he&rsquo;s seeing across industries in Singapore and Southeast Asia.&nbsp;Vincent shares how companies are navigating uncertainty, why hiring is becoming more selective, where demand for jobs still exists, and how AI and automation are reshaping the way businesses grow.

Industry Insight: Are companies growing but hiring less?

From 1 April 2026, app stores in Singapore will start verifying the age of users under 18 — using tools like facial scans, government IDs, and even online behaviour. The goal is to prevent minors from accessing apps with inappropriate content.

But it also raises a bigger question: Are we moving toward a safer internet or a more controlled one?

On Viewpoint, Lynlee Foo speaks to Sarah Koh, Journalist from The Straits Times to find out where do we draw the line between protection and privacy as these safeguards roll out.

From 1 April 2026, app stores in Singapore will start verifying the age of users under 18 &mdash; using tools like facial scans, government IDs, and even online behaviour. The goal is to prevent minors from accessing apps with inappropriate content.
But it also raises a bigger question: Are we moving toward a safer internet or a more controlled one?
On Viewpoint, Lynlee Foo speaks to Sarah Koh, Journalist from The Straits Times to find out where do we draw the line between protection and privacy as these safeguards roll out.

Viewpoint: Are the new digital safeguards for Singapore teens going too far?

In Singapore, National Service is often seen as a rite of passage — but for two NSFs, it also became a launchpad for innovation. Lived experiences in NS inspired the creation of ORD+, a homegrown app designed to help servicemen manage fitness, finances and personal growth.

On Good Tech, Nazirul Asrar speaks to Ryan Jee and Jonas Wu, Co-Founders of ORD+ App to find out how technology is transforming everyday challenges in NS, and what does this say about a new generation turning constraints into opportunities.

In Singapore, National Service is often seen as a rite of passage &mdash; but for two NSFs, it also became a launchpad for innovation. Lived experiences in NS inspired the creation of ORD+, a homegrown app designed to help servicemen manage fitness, finances and personal growth.
On Good Tech, Nazirul Asrar speaks to Ryan Jee and Jonas Wu, Co-Founders of ORD+ App to find out how technology is transforming everyday challenges in NS, and what does this say about a new generation turning constraints into opportunities.

Industry Insight: Why customer experience still falls short even with AI

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