Customer experience is becoming a critical battleground for businesses but despite heavy investment in AI, results have been uneven. Still, AI is reshaping customer experience operations, and this breeds a new issue in which ising scam risks are adding new layers of complexity to customer interactions.

On Industry Insight, Lynlee Foo speaks to CK Tan, APJ Innovation Officer, Singapore, ServiceNow to find out why many organisations are struggling to translate technology into better service outcomes.

Customer experience is becoming a critical battleground for businesses but despite heavy investment in AI, results have been uneven. Still, AI is reshaping customer experience operations, and this breeds a new issue in which ising scam risks are adding new layers of complexity to customer interactions.
On Industry Insight, Lynlee Foo speaks to CK Tan, APJ Innovation Officer, Singapore, ServiceNow to find out&nbsp;why many organisations are struggling to translate technology into better service outcomes.

Stay in the know with programs such as Viewpoint and Industry Insights in property, cryptocurrency, aviation, and shipping. 

We delve into the latest news, current events, and market updates to provide you with valuable insights into making informed financial decisions.

Stay in the know with programs such as Viewpoint and Industry Insights in property, cryptocurrency, aviation, and shipping. We delve into the latest news, current events, and market updates to provide you with valuable insights into making informed financial decisions.

The Afternoon Update with Lynlee Foo

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.

In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore&rsquo;s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.
In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station.

MONEY FM 89.3

Make informed financial decisions, as Lynlee and her guests dissect the latest news and market updates. Property, crypto, aviation, shipping — get valuable insights every afternoon.

The Afternoon Update with Lynlee Foo (1pm – 4pm)

Industry Insight: Why customer experience still falls short even with AI

Is crypto becoming a true pillar of personal finance, or still driven by sentiment? As Singapore’s “sandwich class” faces rising costs, more are turning to crypto as part of broader wealth strategies and not just speculation.

On Industry Insight, Lynlee Foo speaks to Lasanka Perera, CEO of Independent Reserve Singapore as they discuss the latest Independent Reserve Cryptocurrency Index to look at what is really changing.

Is crypto becoming a true pillar of personal finance, or still driven by sentiment?&nbsp;As Singapore&rsquo;s &ldquo;sandwich class&rdquo; faces rising costs, more are turning to crypto as part of broader wealth strategies and not just speculation.
On Industry Insight, Lynlee Foo speaks to Lasanka Perera, CEO of Independent Reserve Singapore as they discuss the latest Independent Reserve Cryptocurrency Index to look at what is really changing.

Industry Insight: Is crypto entering the mainstream of wealth planning?

A workforce shift is starting to affect how companies perform.

New research from Robert Walters points to an “engagement recession”, revealing a quieter but more dangerous shift in today’s workforce. Employees are still showing up but investing less, as pressure builds beneath the surface. If organisations are reading stability as a sign of strength, what might they be getting wrong?

On Industry Insight, Lynlee Foo speaks to Kirsty Poltock, Country Manager, Robert Walters Singapore to find out how does disengagement reshape execution, decision-making, and growth over time.

A workforce shift is starting to affect how companies perform.
New research from Robert Walters points to an &ldquo;engagement recession&rdquo;, revealing a quieter but more dangerous shift in today&rsquo;s workforce. Employees are still showing up but investing less, as pressure builds beneath the surface. If organisations are reading stability as a sign of strength, what might they be getting wrong?
On Industry Insight, Lynlee Foo speaks to Kirsty Poltock, Country Manager, Robert Walters Singapore to find out how does disengagement reshape execution, decision-making, and growth over time.

Industry Insight: The hidden cost of disengagement

From patient to pioneer— a lived experience can spark life-changing innovation. Auxobrace, a vest-like rehabilitation device designed for post–open heart surgery patients, is reimagining recovery by making it safer, faster, and more comfortable.

On Good Tech, Lynlee Foo speaks to Ian Siew, Inventor of Auxobrace and James Dyson Award 2023 Singapore National Winner to find out how empathy-driven design and real-world insight is shaping the future of healthcare technology.

From patient to pioneer&mdash; a lived experience can spark life-changing innovation. Auxobrace, a vest-like rehabilitation device designed for post&ndash;open heart surgery patients, is reimagining recovery by making it safer, faster, and more comfortable.
On Good Tech, Lynlee Foo speaks to Ian Siew, Inventor of Auxobrace and James Dyson Award 2023 Singapore National Winner to find out how empathy-driven design and real-world insight is shaping the future of healthcare technology.

Industry Insight: Why customer experience still falls short even with AI

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