Customer experience is becoming a critical battleground for businesses but despite heavy investment in AI, results have been uneven. Still, AI is reshaping customer experience operations, and this breeds a new issue in which ising scam risks are adding new layers of complexity to customer interactions.

On Industry Insight, Lynlee Foo speaks to CK Tan, APJ Innovation Officer, Singapore, ServiceNow to find out why many organisations are struggling to translate technology into better service outcomes.

Customer experience is becoming a critical battleground for businesses but despite heavy investment in AI, results have been uneven. Still, AI is reshaping customer experience operations, and this breeds a new issue in which ising scam risks are adding new layers of complexity to customer interactions.
On Industry Insight, Lynlee Foo speaks to CK Tan, APJ Innovation Officer, Singapore, ServiceNow to find out&nbsp;why many organisations are struggling to translate technology into better service outcomes.

Stay in the know with programs such as Viewpoint and Industry Insights in property, cryptocurrency, aviation, and shipping. 

We delve into the latest news, current events, and market updates to provide you with valuable insights into making informed financial decisions.

Stay in the know with programs such as Viewpoint and Industry Insights in property, cryptocurrency, aviation, and shipping. We delve into the latest news, current events, and market updates to provide you with valuable insights into making informed financial decisions.

The Afternoon Update with Lynlee Foo

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.

In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore&rsquo;s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.
In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station.

MONEY FM 89.3

Make informed financial decisions, as Lynlee and her guests dissect the latest news and market updates. Property, crypto, aviation, shipping — get valuable insights every afternoon.

The Afternoon Update with Lynlee Foo (1pm – 4pm)

Industry Insight: Why customer experience still falls short even with AI

We don’t think about connectivity… until it stops working. And when it does, even briefly, everything else starts to unravel. In the wake of the recent Singtel outages, a big question comes to mind: just how dependent have we become on being always connected? 

On Viewpoint, Lynlee Foo speaks to Irene Tham, Technology Editor, The Straits Times to find out what happens when our society goes full digital without alternative options.

We don&rsquo;t think about connectivity&hellip; until it stops working. And when it does, even briefly, everything else starts to unravel. In the wake of the recent Singtel outages, a big question comes to mind: just how dependent have we become on being always connected?&nbsp;
On Viewpoint, Lynlee Foo speaks to Irene Tham, Technology Editor, The Straits Times to find out what happens when our society goes full digital without alternative options.

Viewpoint: Are Singaporeans over-reliant on digital technology?

In a sector as complex and critical as maritime logistics, innovation often comes from deep industry expertise—but what happens when fresh eyes step in?

Docky.AI is a live, AI-driven prototype built using Singapore’s Maritime Digital Twin, designed to visualise and monitor ship movements and anchorage flow in real time. Their solution aims to improve efficiency across one of Singapore’s busiest and most vital ecosystems—its ports.

On Good Tech, Lynlee Foo speaks to Zhou Chenyu, Co-Creator of Docky.AI to find out how this tech improves the workflows of the maritime industry.

In a sector as complex and critical as maritime logistics, innovation often comes from deep industry expertise&mdash;but what happens when fresh eyes step in?
Docky.AI is a live, AI-driven prototype built using Singapore&rsquo;s Maritime Digital Twin, designed to visualise and monitor ship movements and anchorage flow in real time. Their solution aims to improve efficiency across one of Singapore&rsquo;s busiest and most vital ecosystems&mdash;its ports.
On Good Tech, Lynlee Foo speaks to Zhou Chenyu, Co-Creator of Docky.AI to find out how this tech improves the workflows of the maritime industry.

Good Tech: Young innovators tackling maritime port congestion with AI

Recent market moves have shown just how quickly sentiment can shift when uncertainty rises. And increasingly, one place where those shifts are reflected in real-time is in ETF flows. Across Singapore and Asia, investors are using ETFs more actively not just by retail investors, but by institutions adjusting exposures, managing risk and navigating volatility.

On Industry Insight, Lynlee Foo speaks to Kunhee Park, ETF Equities Investment Strategist, State Street Investment Management to find out what these flows are signalling about how markets are reacting right now.

Recent market moves have shown just how quickly sentiment can shift when uncertainty rises. And increasingly, one place where those shifts are reflected in real-time is in ETF flows. Across Singapore and Asia, investors are using ETFs more actively not just by retail investors, but by institutions adjusting exposures, managing risk and navigating volatility.
On Industry Insight, Lynlee Foo speaks to Kunhee Park, ETF Equities Investment Strategist, State Street Investment Management to find out what these flows are signalling about how markets are reacting right now.

Industry Insight: Why customer experience still falls short even with AI

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