Customer experience is becoming a critical battleground for businesses but despite heavy investment in AI, results have been uneven. Still, AI is reshaping customer experience operations, and this breeds a new issue in which ising scam risks are adding new layers of complexity to customer interactions.

On Industry Insight, Lynlee Foo speaks to CK Tan, APJ Innovation Officer, Singapore, ServiceNow to find out why many organisations are struggling to translate technology into better service outcomes.

Customer experience is becoming a critical battleground for businesses but despite heavy investment in AI, results have been uneven. Still, AI is reshaping customer experience operations, and this breeds a new issue in which ising scam risks are adding new layers of complexity to customer interactions.
On Industry Insight, Lynlee Foo speaks to CK Tan, APJ Innovation Officer, Singapore, ServiceNow to find out&nbsp;why many organisations are struggling to translate technology into better service outcomes.

Take a step back, refocus, and Reset with Lynlee.

Airing weekdays from 1pm to 4pm, the show brings clarity to the stories shaping Singapore and the world — from current affairs and global developments to business trends and industry shifts. Through insightful conversations and fresh perspectives, Lynlee explores what’s driving the headlines and where things are heading next.

Featuring segments like Viewpoint, Industry Insight and Suite Talk, Reset goes beyond the noise to offer thoughtful analysis, real-world context and ideas that help you recalibrate for the rest of your day.

Take a step back, refocus, and Reset with Lynlee.
Airing weekdays from 1pm to 4pm, the show brings clarity to the stories shaping Singapore and the world &mdash; from current affairs and global developments to business trends and industry shifts. Through insightful conversations and fresh perspectives, Lynlee explores what&rsquo;s driving the headlines and where things are heading next.
Featuring segments like Viewpoint, Industry Insight and Suite Talk, Reset goes beyond the noise to offer thoughtful analysis, real-world context and ideas that help you recalibrate for the rest of your day.

Reset with Lynlee

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.

In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore&rsquo;s first and only Business and Personal Finance station. MONEY FM is a 24-hour English talk format station featuring local and international business and financial news. We provide you with financial market and currency updates and insights from analysts, economists, policy makers, industry experts and business owners.
In the lighter hours, listen to discussions on social issues and features on topics that include health, education, arts and music.

MONEY FM 89.3 is Singapore’s first and only Business and Personal Finance station.

MONEY FM 89.3

Take a step back, refocus, and Reset with Lynlee.

Reset with Lynlee (1pm – 4pm)

Industry Insight: Why customer experience still falls short even with AI

Innovation isn't just about having great ideas, it's about knowing how to turn them into lasting value.

For more than two decades, Audrey Yap has worked at the intersection of law, business and innovation, helping companies protect, commercialise and grow their ideas while witnessing Singapore's innovation journey first-hand.

From advising founders and business leaders to championing Singapore's manufacturing and innovation ecosystem, Audrey has built a career around enabling the success of others.

On Suite Talk, Lynlee Foo speaks to Audrey Yap, Chairman of the SMF Innovation and Manufacturing Excellence Award (SIMEA), about the career choices that shaped her journey, the lessons she's learnt from decades of working alongside innovators, and how her perspectives on leadership, success and innovation have evolved.

Innovation isn't just about having great ideas, it's about knowing how to turn them into lasting value.
For more than two decades, Audrey Yap has worked at the intersection of law, business and innovation, helping companies protect, commercialise and grow their ideas while witnessing Singapore's innovation journey first-hand.
From advising founders and business leaders to championing Singapore's manufacturing and innovation ecosystem, Audrey has built a career around enabling the success of others.
On Suite Talk, Lynlee Foo speaks to Audrey Yap, Chairman of the SMF Innovation and Manufacturing Excellence Award (SIMEA), about the career choices that shaped her journey, the lessons she's learnt from decades of working alongside innovators, and how her perspectives on leadership, success and innovation have evolved.

Suite Talk: From legal counsel to an innovation advocate - How did Audrey Yap do it?

Singapore has emerged as one of this year's standout investment destinations, attracting growing interest from global investors. But beyond the headlines, what's fueling this momentum? And are the qualities investors look for in a market beginning to change?

On Industry Insight, Lynlee Foo speaks to Kunhee Park, ETF Equities Investment Strategist at State Street Investment Management, about why capital is flowing into Singapore, what investors are prioritising today, and what this says about the evolving global investment landscape.

Singapore has emerged as one of this year's standout investment destinations, attracting growing interest from global investors. But beyond the headlines, what's fueling this momentum? And are the qualities investors look for in a market beginning to change?
On Industry Insight, Lynlee Foo speaks to Kunhee Park, ETF Equities Investment Strategist at State Street Investment Management, about why capital is flowing into Singapore, what investors are prioritising today, and what this says about the evolving global investment landscape.

Industry Insight: Why Singapore is attracting more global capital

Bots are no longer just buying up concert tickets.

Powered by AI, they're becoming faster, harder to detect and capable of launching sophisticated attacks at unprecedented speed. As organisations race to keep up, cybersecurity is evolving beyond protecting systems to establishing trust in every digital interaction.

What does this mean for businesses, consumers and the future of online security? On Industry Insight, Lynlee Foo speaks with Daniel Toh, Chief Solution Architect, APJ at Thales, a global technology company with businesses spanning aerospace, defence, cybersecurity and digital identity.

Bots are no longer just buying up concert tickets.
Powered by AI, they're becoming faster, harder to detect and capable of launching sophisticated attacks at unprecedented speed. As organisations race to keep up, cybersecurity is evolving beyond protecting systems to establishing trust in every digital interaction.
What does this mean for businesses, consumers and the future of online security? On Industry Insight,&nbsp;Lynlee Foo speaks with Daniel Toh, Chief Solution Architect, APJ at Thales, a global technology company with businesses spanning aerospace, defence, cybersecurity and digital identity.

Industry Insight: Why customer experience still falls short even with AI

In 2 playlist(s)

Reset with Lynlee (1pm – 4pm)

Social links

Follow podcast

Recent clips