Cost pressures aren’t going away in 2026, and for service businesses, that’s forcing some tough decisions. But when margins tighten, are operators cutting the right costs — or the ones that quietly weaken the business?

On Industry Insight, Lynlee Foo speaks to Associate Professor Michael Alexander Kruesi, Business, Communication and Design Cluster, Singapore Institute of Technology (SIT) to find out what are the trade-offs businesses often underestimate, and what do recent exits reveal about decision-making under pressure.

Cost pressures aren&rsquo;t going away in 2026, and for service businesses, that&rsquo;s forcing some tough decisions. But when margins tighten, are operators cutting the right costs &mdash; or the ones that quietly weaken the business?
On Industry Insight, Lynlee Foo speaks to Associate Professor Michael Alexander Kruesi, Business, Communication and Design Cluster, Singapore Institute of Technology (SIT) to find out what are the trade-offs businesses often underestimate, and what do recent exits reveal about decision-making under pressure.

Take a step back, refocus, and Reset with Lynlee.

Take a step back, refocus, and Reset with Lynlee.

Airing weekdays from 1pm to 4pm, the show brings clarity to the stories shaping Singapore and the world — from current affairs and global developments to business trends and industry shifts. Through insightful conversations and fresh perspectives, Lynlee explores what’s driving the headlines and where things are heading next.

Featuring segments like Viewpoint, Industry Insight and Suite Talk, Reset goes beyond the noise to offer thoughtful analysis, real-world context and ideas that help you recalibrate for the rest of your day.

Take a step back, refocus, and Reset with Lynlee.
Airing weekdays from 1pm to 4pm, the show brings clarity to the stories shaping Singapore and the world &mdash; from current affairs and global developments to business trends and industry shifts. Through insightful conversations and fresh perspectives, Lynlee explores what&rsquo;s driving the headlines and where things are heading next.
Featuring segments like Viewpoint, Industry Insight and Suite Talk, Reset goes beyond the noise to offer thoughtful analysis, real-world context and ideas that help you recalibrate for the rest of your day.