AI dominated headlines in 2025 but for many organisations, it stayed stuck in pilots.

In 2026, AI becomes operational.

On Industry Insight, Lynlee Foo speaks with Nick Eayrs, APJ Vice President of Field Engineering, Databricks about why AI is moving into core business systems — driving decisions, performance, and accountability. From agent-driven workflows to invisible AI embedded into everyday operations, this conversation explores what leaders must get right as AI becomes business-critical.