From self-checkouts to offshore call centres and AI phone systems,  James Willis and Money News listeners have their say on the state of service in Australia. 

From self-checkouts to offshore call centres and AI phone systems,&nbsp; James Willis and Money News listeners have their say on the state of service in Australia.&nbsp;

Money News — the most respected business program on radio.

If you crave the latest insights into super & small business, interest rates & investment, and economics & e-commerce, then the team at Money News has everything you need to know.

Add your voice to the conversation Monday to Thursday 7pm to 8pm by calling 131 873, texting 0460 873 873, or emailing moneynews@2gb.com

Money News &mdash; the most respected business program on radio.
If you crave the latest insights into super &amp; small business, interest rates &amp; investment, and economics &amp; e-commerce, then the team at Money News has everything you need to know.
Add your voice to the conversation Monday to Thursday 7pm to 8pm by calling 131 873, texting 0460 873 873, or emailing <a href="mailto:moneynews@2gb.com">moneynews@2gb.com</a>

Money News

 "Fallen off a cliff": Australia's customer service decline 🛒 🤖

https://api.omny.fm/orgs/88b564ea-a9a6-4751-910a-a5d800019396/clips/5b6a9501-7ae9-429a-88a5-b46400a7923c/transcript