Based on a study, about 51% of customers never approach a business again after one bad experience and that is why chatbots are important in creating a positive impression of the company. Khang Toh, CTO of AIQ shares what makes a good chatbot. 

<p>Based on a study, about 51% of customers never approach a business again after one bad experience and that is why chatbots are important in creating a positive impression of the company. <strong>Khang Toh, CTO of AIQ&nbsp;</strong>shares what makes a good chatbot.&nbsp;</p>

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