Steve gives us an inside look into Southwest Airlines and the recent passing of its legendary founder Herb Kelleher at 87 years old. Southwest had a profound impact on both the US and international low-cost carrier segment; Kelleher figured out the secret to customer service, loyalty, and rock-bottom airfares. Steve discusses the lessons that regional low-cost carriers in Asia can learn.

<p>Steve gives us an inside look into Southwest Airlines and the recent passing of its legendary founder Herb Kelleher at 87 years old. Southwest had a profound impact on both the US and international low-cost carrier segment; Kelleher figured out the secret to customer service, loyalty,&nbsp;and rock-bottom airfares. Steve discusses the lessons that regional low-cost carriers in Asia can learn.</p>

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