Today, the social services sector is faced with growing demand and greater complexity in providing social services, increasingly tech-savvy service users, and a lack of access to technology for those in need of most support.

But what exactly would the digitalisation of the social service sector look like? And where are we now on this journey?

On SGExtra, Rachel Kelly and Timothy Go speak with Pua Chieh Sze, Director and Principal Consultant of Customer Capital Consulting and Bruce Liew, Director of Sector Digitalisation and Transformation at the National Council of Social Service about how the social services sector is digitalising to make the delivery of social services more efficient.