What are hoteliers doing around the world to mitigate COVID-19's devastating impact? Is government intervention going to be required for the hotel industry's' survival? 

Sherri Kimes has embarked on a global study on COVID-19's impact on the hotel industry and she tells Michelle Martin that recovery is not going to be as straightforward as it was during SARS. Prof Kimes is NUS Business School’s Visiting Professor of Analytics and Operations and Emeritus Professor of Operations Management at the Cornell University.