As customer expectations continue to evolve, Zendesk has launched its latest Customer Experience (CX) Trends Report to help make sense of the big factors influencing these rapidly changing behaviours.

Howie Lim finds out more from Malcolm Koh, APAC CX Strategist from Zendesk.

<p>As customer expectations continue to evolve, Zendesk has launched its latest Customer Experience (CX) Trends Report to help make sense of the big factors influencing these rapidly changing behaviours.<br><br>Howie Lim finds out more from Malcolm Koh, APAC CX Strategist from Zendesk.</p>

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