DBS’ Customer Centre of the future saw over 500 employees retrained to take on 13 new job roles including live chat agents, customer experience designers, voice biometrics specialists, content creators, natural language processing engineer. Syahida Rosli is a Digital Evangelist and Customer Service Officer at DBS Customer Centre and she talks us through the training and what now makes DBS’ centre cutting edge and ahead of the game.

<p>DBS&rsquo; Customer Centre of the future saw over 500 employees retrained to take on 13 new job roles including live chat agents, customer experience designers, voice biometrics specialists, content creators, natural language processing engineer. Syahida Rosli is a Digital Evangelist and Customer Service Officer at DBS Customer Centre and she talks us through the training and what now makes DBS&rsquo; centre cutting edge and ahead of the game.</p>

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